Ecosyste.ms: Awesome
An open API service indexing awesome lists of open source software.
https://github.com/dotnet/eshopsupport
A reference .NET application using AI for a customer support ticketing system
https://github.com/dotnet/eshopsupport
Last synced: about 12 hours ago
JSON representation
A reference .NET application using AI for a customer support ticketing system
- Host: GitHub
- URL: https://github.com/dotnet/eshopsupport
- Owner: dotnet
- License: mit
- Created: 2024-04-30T10:24:51.000Z (8 months ago)
- Default Branch: main
- Last Pushed: 2024-12-02T22:41:24.000Z (19 days ago)
- Last Synced: 2024-12-21T17:02:49.490Z (about 12 hours ago)
- Language: JavaScript
- Size: 49 MB
- Stars: 419
- Watchers: 31
- Forks: 114
- Open Issues: 19
-
Metadata Files:
- Readme: README.md
- License: LICENSE
- Code of conduct: CODE_OF_CONDUCT.md
- Security: SECURITY.md
Awesome Lists containing this project
README
# eShopSupport
A sample .NET application showcasing common use cases and development practices for build AI solutions in .NET (Generative AI, specifically). This sample demonstrates a customer support application for an e-commerce website using a services-based architecture with .NET Aspire. It includes support for the following AI use cases:
* Text classification, applying labels based on content
* Sentiment analysis based on message content
* Summarization of large sets of text
* Synthetic data generation, creating test content for the sample
* Chat bot interactions with chat history and suggested responses
This sample also demonstrates the following development practices:
* Developing a solution locally, using small local models
* Evaluating the quality of AI responses using grounded Q&A data
* Leveraging Python projects as part of a .NET Aspire solution
* Deploying the application, including small local models, to the Cloud (coming soon)
## Architecture
## Getting Started
### Prerequisites
- A device with an Nvidia GPU (see [workaround for running on the CPU](https://github.com/dotnet/eShopSupport/issues/19))
- Clone the eShopSupport repository: https://github.com/dotnet/eshopsupport
- [Install & start Docker Desktop](https://docs.docker.com/engine/install/)
- [Install Python 3.12.5](https://www.python.org/downloads/release/python-3125/)
#### Windows with Visual Studio
- Install [Visual Studio 2022 version 17.10 or newer](https://visualstudio.microsoft.com/vs/)
- Select the following workloads:
- `ASP.NET and web development` workload.
- `Python Development` workload.
- `.NET Aspire SDK` component in `Individual components`.
#### Mac, Linux, & Windows without Visual Studio
- Install the latest [.NET 8 SDK](https://dot.net/download?cid=eshop)
- Install the [.NET Aspire workload](https://learn.microsoft.com/dotnet/aspire/fundamentals/setup-tooling?tabs=dotnet-cli%2Cunix#install-net-aspire) with the following commands:
```powershell
dotnet workload update
dotnet workload install aspire
dotnet restore eShopSupport.sln
```
- (Optionally) Install [Visual Studio Code](https://code.visualstudio.com) with the [C# Dev Kit extension](https://marketplace.visualstudio.com/items?itemName=ms-dotnettools.csdevkit)
#### Install Python requirements
From the Terminal, at the root of the cloned repo, run:
```powershell
pip install -r src/PythonInference/requirements.txt
```
**Note:** If the above command doesn't work on Windows, use the following command:
```powershell
py -m pip install -r src/PythonInference/requirements.txt
```
### Running the solution
> [!WARNING]
> Remember to ensure that Docker is started.
* (Windows only) Run the application from Visual Studio:
- Open the `eShopSupport.sln` file in Visual Studio
- Ensure that `AppHost` is your startup project
- Hit Ctrl-F5 to launch .NET Aspire
* Or run the application from your terminal:
```powershell
dotnet run --project src/AppHost
```
then look for lines like this in the console output in order to find the URL to open the Aspire dashboard:
```sh
Login to the dashboard at: http://localhost:17191/login?t=uniquelogincodeforyou
```
> You may need to install ASP.NET Core HTTPS development certificates first, and then close all browser tabs. Learn more at https://aka.ms/aspnet/https-trust-dev-cert
# Contributing
This project has adopted the [Microsoft Open Source Code of Conduct](https://opensource.microsoft.com/codeofconduct/). For more information see the [Code of Conduct FAQ](https://opensource.microsoft.com/codeofconduct/faq/) or contact [[email protected]](mailto:[email protected]) with any additional questions or comments.
# Sample data
The sample data is defined in [seeddata](https://github.com/dotnet/eShopSupport/tree/main/seeddata). All products/descriptions/brands, manuals, customers, and support tickets names are fictional and were generated using [GPT-35-Turbo](https://learn.microsoft.com/en-us/azure/ai-services/openai/how-to/chatgpt) using the included [DataGenerator](https://github.com/dotnet/eShopSupport/tree/main/seeddata/DataGenerator) project.