Ecosyste.ms: Awesome
An open API service indexing awesome lists of open source software.
https://github.com/frappe/helpdesk
Modern, Streamlined, Free and Open Source Customer Service Software
https://github.com/frappe/helpdesk
foss frappe helpdesk issue-tracker javascript python ticketing typescript vue3
Last synced: 22 days ago
JSON representation
Modern, Streamlined, Free and Open Source Customer Service Software
- Host: GitHub
- URL: https://github.com/frappe/helpdesk
- Owner: frappe
- License: agpl-3.0
- Created: 2021-10-21T08:09:51.000Z (almost 3 years ago)
- Default Branch: main
- Last Pushed: 2024-04-12T16:47:40.000Z (5 months ago)
- Last Synced: 2024-04-14T10:09:06.569Z (5 months ago)
- Topics: foss, frappe, helpdesk, issue-tracker, javascript, python, ticketing, typescript, vue3
- Language: Vue
- Homepage: https://frappedesk.com/
- Size: 22.7 MB
- Stars: 430
- Watchers: 19
- Forks: 186
- Open Issues: 156
-
Metadata Files:
- Readme: README.md
- License: LICENSE
Awesome Lists containing this project
README
Frappe Helpdesk
Modern, Streamlined, Customer Service Software
[frappedesk.com](https://frappedesk.com)
---
Frappe Helpdesk offers an easy setup, clean user interface, and automation tools to resolve customer issues efficiently. It is based on Frappe Framework. It lets you streamline your company's support and helps you to efficiently manage your customer queries. It can help you to,
- Create tickets from email or help center
- Empower customers with a comprehensive knowledge base and self-service portal
- Automate redundant tasks like agent assignment and set up triggers to notify agents and customers based on certain events
## Installation
1. Install and setup bench by following [this guide](https://frappeframework.com/docs/user/en/installation)
2. In the bench directory, run `bench start` and keep it running
3. Open another terminal in bench directory, and run these commands
```
bench get-app helpdesk
bench new-site helpdesk.test
bench --site helpdesk.test install-app helpdesk
bench --site helpdesk.test add-to-hosts
```
You can now access Helpdesk at `http://helpdesk.test`
5. You can also run a development server by following theses steps, in Helpdesk
directory (`apps/helpdesk`)
```
yarn
yarn dev
```
Development server will be now available at `http://localhost:8080`
## Contributions and Community
There are many ways you can contribute even if you don't code:
1. You can start by giving a star to this repository!
2. If you find any issues, even if it is a typo, you can [raise an issue](https://github.com/frappe/desk/issues/new) to inform us.
3. Join our [Telegram group](https://t.me/frappedesk) and share your thoughts.
## License
[GNU Affero General Public License v3.0](/licence.md)