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https://github.com/garrisonj/s_nought

A ticketing system
https://github.com/garrisonj/s_nought

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A ticketing system

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Ticket system for user support.

Customer Employees
+--------+-------+ +------------+---------+---------+
| IRC | Email | | Web | IRC |Email |
| | | | Interface | | |
| | | | | | |
+----------------+ +------------+----+----+---------+
| |
| |
+------+-------------------------+
|Create Ticket
|
+--------------v-----------------+
| S_nought | Log Ticket
| | History
| +-------------+
+---------------^----------------+ |
| Respond to ticket |
| +-----v-----------+
+----------+----+------+----------+ | Ticket |
| Web | IRC | Email | | Logs |
| Interface| | | | |
| | | | | |
+----------+-----------+----------+ +-----------------+