https://github.com/gsa/touchpoints
Feedback platform for continuous improvement of systems, services, processes, and policy.
https://github.com/gsa/touchpoints
accounting customer-experience human-centered-design service-design user-feedback workflow
Last synced: 3 months ago
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Feedback platform for continuous improvement of systems, services, processes, and policy.
- Host: GitHub
- URL: https://github.com/gsa/touchpoints
- Owner: GSA
- License: other
- Created: 2018-09-21T02:29:03.000Z (over 6 years ago)
- Default Branch: develop
- Last Pushed: 2025-03-06T05:30:48.000Z (3 months ago)
- Last Synced: 2025-03-06T06:28:16.864Z (3 months ago)
- Topics: accounting, customer-experience, human-centered-design, service-design, user-feedback, workflow
- Language: HTML
- Homepage: https://touchpoints.digital.gov
- Size: 18.8 MB
- Stars: 53
- Watchers: 13
- Forks: 30
- Open Issues: 20
-
Metadata Files:
- Readme: README.md
- License: LICENSE.md
- Security: SECURITY.md
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README
## Overview
Touchpoints enables government agencies
to solicit and process user feedback to
support continuous improvement of public service delivery.
An example Touchpoints form that includes every input element
is available in this
[Kitchen Sink](https://touchpoints.app.cloud.gov/touchpoints/34d93e4e/submit)
example.
Touchpoints is a web application
that makes it easy to deploy
compliant feedback forms quickly.
Touchpoints provides features specific to the
[domain](https://en.wikipedia.org/wiki/Domain-driven_design/) of
[Customer Experience](https://www.performance.gov/cx/)
in the US Federal Government.
GSA's Federal Acquisition Service (FAS) is developing Touchpoints in-house by the
[Feedback Analytics Team](mailto:[email protected]),
within the Technology Transformation Services'
[Data Portfolio](https://www.gsa.gov/about-us/organization/federal-acquisition-service/technology-transformation-services/tts-solutions#data).
Touchpoints is online at .
A current Demo version is online at ,
and government customers are [encouraged](https://github.com/GSA/touchpoints/wiki/Touchpoints-Demo-Environment/) to sign up and try it out.
## Documentation
See the [Touchpoints wiki](https://github.com/gsa/touchpoints/wiki) for more information.
For developers, the wiki contains a [developer guide](https://github.com/GSA/touchpoints/wiki/Developer-Guide).
## Team Process
The Touchpoints team tracks work in a [backlog](https://en.wikipedia.org/wiki/Kanban) board.
Issues and ideas are also noted in GitHub [Issues](https://github.com/gsa/touchpoints/issues).
## License
See [LICENSE](LICENSE.md)