Data

Tools

Indexes

Applications

Experiments

Awesome

An open API service indexing awesome lists of open source software.

https://github.com/hbmartin/comparison-unified-inbox-for-small-teams


https://github.com/hbmartin/comparison-unified-inbox-for-small-teams

Last synced: 7 months ago
JSON representation

Awesome Lists containing this project

README 

          
# Comparing Unified Inbox Services for SMB



Please join our [discussions](https://github.com/hbmartin/comparison-unified-inbox-for-small-teams/discussions) or fix/update information by [editing this doc](https://github.com/hbmartin/comparison-unified-inbox-for-small-teams/edit/main/README.md)!



| Product                                                | Major Features                                               | Pros                                                         | Cons                                                         | API                                                          | Pricing                                                      |

| ------------------------------------------------------ | ------------------------------------------------------------ | ------------------------------------------------------------ | ------------------------------------------------------------ | ------------------------------------------------------------ | ------------------------------------------------------------ |

| [ActiveCampaign](https://www.activecampaign.com/)      | Marketing and CRM, ecommerce features, deep data integrations, comprehensive reporting | Powerful automations, good value for money                   | No free plan, steeper learning curve                         | [Yes](https://help.activecampaign.com/hc/en-us/articles/207317590-Getting-started-with-the-API#h_01HJ6REM2YAP8KYQGD99QVPFH7) | Marketing Starter: $15/month for 1k contacts                 |

| [Aritic PinPoint](https://aritic.com/aritic-pinpoint/) | Lead profiling, lead behavior tracking, advanced segmentation, automations | Full-stack marketing automation platform                     | Not intuitive, clunky interface                              | No                                                           | Starts at $19/month for 1,000 contacts                       |

| [Brevo](https://www.brevo.com/)                        | CRM, email marketing automation, transactional emails, SMS marketing | Affordable, unlimited contacts on free plan                  | No user reviews available                                    | [Yes](https://developers.brevo.com/)                         | Free plan includes 300 emails/day, $8 / month for 5k emails / month |

| [Customerly](https://www.customerly.io/)               | AI-driven unified inbox categorizes by topic and routing. Internal notes and @mentions. | Mobile app with push notifications. Customizable response templates | Expensive pricing. Limited third-party integrations.         | [Yes](https://docs.customerly.io/en/api)                     | $9/mo 3 users, 1k interactions. $300 / mo 15 users, 50k interactions. |

| [EngageBay](https://www.engagebay.com/)                | Email marketing, landing pages, live chat/helpdesk, appointment scheduling | Affordable, all-in-one solution                              | Limited reviews available                                    | [Yes](https://www.engagebay.com/api)                         | Free plan 250 contacts; $60 / month for 5k                   |

| [Freshsales](https://www.freshworks.com/)              | AI-powered assistant (Freddy AI)                             | Simple pricing, good for sales teams                         | Fewer reporting features                                     | [Yes](https://developers.freshworks.com/)                    | Basic $9/user/month; Pro $39/user/month                      |

| [Front](https://front.com/)                            | Real-time co-editing of drafts, shared notes, and automated workflows (e.g., tagging urgent inquiries) | Integration with CRM platforms like Salesforce. Mobile-optimized interface. Advanced filtering. | Higher cost for premium plans. Limited built-in ticket management compared to Freshdesk. | [Yes](https://dev.frontapp.com/docs/welcome)                 | $20 / user / month                                           |

| [Glassix](https://www.glassix.com/)                    | AI-powered inbox, chatbot flow builder, auto-suggest replies, conversation tagging | Streamlined communication, AI automation, good user reviews  | Potential delays, occasional dashboard display issues, may be complex | [Yes but only Growth plan](https://docs.glassix.com/reference/overview) | Starter: $49/user/month, Growth: $65/user/month, Enterprise: Custom |

| [Help Scout](https://www.helpscout.com/)               | Shared inbox - Help center - Live chat                       |                                                              | Potentially expensive                                        | [Yes](https://developer.helpscout.com/)                      | Free for 50 contacts, $75 / month for 100 contacts           |

| [Hiver](https://hiverhq.com/)                          | Workflow automations (assignments, SLA, tags); relies on Gmail’s infrastructure | Scales across Google users; extremely easy for Gmail-centric teams | Minimal AI                                                   | [Yes](https://help.hiverhq.com/hiver-api/hiver-api)          | Free for 1 inbox and 1 template; $20 / user / mo for 2 inboxes |

| [InboxAlly](https://www.inboxally.com/)                | - Email seed testing - Multiple sender profiles - Strategy sessions (Premium) | - Improves email deliverability - Scalable plans             | - Focused mainly on email - Higher tier plans are expensive  | No                                                           | Starter: $149/mo Plus: $645/mo Premium: $1,190/mo Enterprise: Custom |

| [Intercom](https://www.intercom.com/)                  | AI chatbots & custom bots - automated campaigns/workflows    | Mid to high scalability; sleek UX                            | Costs rise quickly as usage grows                            | [Yes](https://developers.intercom.com/docs/build-an-integration/learn-more/rest-apis) | Starts at $20 / user / month for single inbox                |

| [Jelly](https://letsjelly.com/)                        | - Good team coordination                                     | - private team discussion                                    | No user reviews available                                    | No                                                           | $29 / month for unlimited users and conversations            |

| [LiveAgent](https://www.liveagent.com/)                | Rules-based automation, SLA, canned replies (no advanced AI bots) | Good for SMBs; straightforward interface, easy setup.        |                                                              | [Yes](https://support.liveagent.com/066804-LiveAgent-API)    | Starts at $15 / agent / month                                |

| [Nextiva](https://www.nextiva.com/)                    | AI-powered platform, centralized conversations, live sentiment monitoring, CRM integration | Streamlined communication, AI-powered suggestions, good user reviews | No pricing information available                             | ?                                                            | Starts at $20 / user / month                                 |

| [Ontraport](https://ontraport.com/)                    | Automated funnels, CRM, landing page templates, ecommerce management | Easy to use, powerful features                               | Not as intuitive as some competitors, confusing pricing      | [Yes](https://api.ontraport.com/doc/)                        | Starts at $79/month                                          |

| [Outboundly.ai](https://outboundly.ai/)                | Focus on sales outreach with a unified inbox for emails and LinkedIn. | AI-generated email variations for A/B testing. AppSumo lifetime deals. | Chat-like interface criticized for lacking email conventions. No phone/SMS support. | No                                                           | $20 / month for 2k prospects and 5k emails                   |

| [Pipedrive](https://www.pipedrive.com/)                | Centralized CRM, collaboration tools, activity reminders, visual sales pipelines | Customizable pipelines, detailed reporting, integrates with 300+ apps | Higher cost for advanced features, no built-in project management | [Yes](https://developers.pipedrive.com/)                     | Starts at $14 / user / month                                 |

| [Thryv](https://www.thryv.com/)                        | Centralized inbox, multi-channel communication, integrates with popular apps | All-in-one solution, good for various industries, online scheduling | Limited customization, learning curve                        | No                                                           | Free plan available                                          |

| [Tidio](https://www.tidio.com/)                        | - Multi-channel messaging - Team collaboration tools         | - Boosts team collaboration - Simplifies workflows - Clear view of customer interactions | - Specific pros/cons not mentioned                           | [Yes](https://developers.tidio.com/)                         | Starts at $29 / month for 100 conversations, $59 / month for 2k |

| [Zoho CRM](https://www.zoho.com/crm/)                  | AI sales assistant, scalable functionality, collaboration options, sales focus | Affordable, integrates with other Zoho products              | No user reviews available                                    | [Yes](https://www.zoho.com/crm/developer/docs/api/v7/)       | Free for up to 3 users; paid plans start at $14/user/month   |



## Sources



1. Top 5 Unified Messaging Platforms In 2024 - Glassix, accessed February 26, 2025, [https://www.glassix.com/article/unified-messaging-platform](https://www.glassix.com/article/unified-messaging-platform)  

2. SmartLine is being replaced by GoDaddy Conversations, accessed February 26, 2025, [https://www.godaddy.com/help/smartline-is-being-replaced-by-godaddy-conversations-41808](https://www.godaddy.com/help/smartline-is-being-replaced-by-godaddy-conversations-41808)  

3. What Happened to GoDaddy Smartline? - LinkedPhone, accessed February 26, 2025, [https://linkedphone.com/what-happened-to-godaddy-smartline/](https://linkedphone.com/what-happened-to-godaddy-smartline/)  

4. Unified Inbox for All Business Messages - GoDaddy Conversations, accessed February 26, 2025, [https://www.godaddy.com/conversations](https://www.godaddy.com/conversations)  

5. 13 HubSpot Alternatives That Won't Break the Bank in 2025, accessed February 26, 2025, [https://www.emailtooltester.com/en/blog/hubspot-alternatives/](https://www.emailtooltester.com/en/blog/hubspot-alternatives/)  

6. Centralized Inbox - Customer Communication Software | Thryv, accessed February 26, 2025, [https://www.thryv.com/features/centralized-inbox/](https://www.thryv.com/features/centralized-inbox/)  

7. Unified Inbox - Support & Sales Team Shared Inbox - Nextiva, accessed February 26, 2025, [https://www.nextiva.com/products/unified-inbox](https://www.nextiva.com/products/unified-inbox)  

8. GoDaddy and Pipedrive integration - N8N, accessed February 26, 2025, [https://n8n.io/integrations/godaddy/and/pipedrive/](https://n8n.io/integrations/godaddy/and/pipedrive/)  

9. Top 10 Affordable HubSpot Alternative | Pipedrive, accessed February 26, 2025, [https://www.pipedrive.com/en/blog/hubspot-alternative](https://www.pipedrive.com/en/blog/hubspot-alternative)  

10. 7 HubSpot Alternatives that Don't Break the Bank | NetHunt, accessed February 26, 2025, [https://nethunt.com/blog/blog-top-hubspot-crm-alternatives/](https://nethunt.com/blog/blog-top-hubspot-crm-alternatives/)  

11. Compare Desku.io vs. SIA in 2025 - Slashdot, accessed February 26, 2025, [https://slashdot.org/software/comparison/Desku.io-vs-SIA-Agent/](https://slashdot.org/software/comparison/Desku.io-vs-SIA-Agent/)  

12. Brevo Review (2025) - Is It Good Enough For You? - Email Tool Tester, accessed February 26, 2025, [https://www.emailtooltester.com/en/reviews/brevo/](https://www.emailtooltester.com/en/reviews/brevo/)  

13. Glassix: Reviews, Pricing & Free Demo - Software Finder - 2025, accessed February 26, 2025, [https://softwarefinder.com/call-center/glassix](https://softwarefinder.com/call-center/glassix)  

14. Glassix Reviews: Pricing & Software Features 2024 - Financesonline.com, accessed February 26, 2025, [https://reviews.financesonline.com/p/glassix/](https://reviews.financesonline.com/p/glassix/)  

15. Which communication channels can I connect to GoDaddy Conversations?, accessed February 26, 2025, [https://www.godaddy.com/help/which-communication-channels-can-i-connect-to-godaddy-conversations-40043](https://www.godaddy.com/help/which-communication-channels-can-i-connect-to-godaddy-conversations-40043)  

16. Small Business Software | Thryv, accessed February 26, 2025, [https://www.thryv.com/reference/small-business-software/](https://www.thryv.com/reference/small-business-software/)  

17. FAQs for Thryv Small Business Management Software, accessed February 26, 2025, [https://www.thryv.co.nz/faqs/](https://www.thryv.co.nz/faqs/)  

18. Nextiva Integrations | Connect Your Apps with Zapier, accessed February 26, 2025, [https://zapier.com/apps/nextiva/integrations](https://zapier.com/apps/nextiva/integrations)  

19. Nextiva Integrations - Integrate Business VoIP With Your Apps, accessed February 26, 2025, [https://www.nextiva.com/integrations](https://www.nextiva.com/integrations)  

20. CRM Marketplace, Tools & Integrations - Pipedrive, accessed February 26, 2025, [https://www.pipedrive.com/en/features/marketplace](https://www.pipedrive.com/en/features/marketplace)  

21. Connect Pipedrive with tools you already use, accessed February 26, 2025, [https://www.pipedrive.com/en/connect-tools-you-use](https://www.pipedrive.com/en/connect-tools-you-use)  

22. The Best CRM Software for Small Businesses - Zoho, accessed February 26, 2025, [https://www.zoho.com/crm/small-business-crm-software/](https://www.zoho.com/crm/small-business-crm-software/)  

23. Top 8 Zoho CRM Integrations of 2024, accessed February 26, 2025, [https://crm-masters.com/top-8-zoho-crm-integrations-of-2024/](https://crm-masters.com/top-8-zoho-crm-integrations-of-2024/)  

24. Integrations - ActiveCampaign Help Center, accessed February 26, 2025, [https://help.activecampaign.com/hc/en-us/categories/202676977-Integrations](https://help.activecampaign.com/hc/en-us/categories/202676977-Integrations)  

25. What is Freshsales? - Freshworks, accessed February 26, 2025, [https://www.freshworks.com/products/what-is-freshsales/](https://www.freshworks.com/products/what-is-freshsales/)  

26. EngageBay \+ Asana, accessed February 26, 2025, [https://asana.com/apps/engagebay](https://asana.com/apps/engagebay)  

27. EngageBay \+ Integrately, accessed February 26, 2025, [https://www.engagebay.com/integrations/integrately-integration](https://www.engagebay.com/integrations/integrately-integration)  

28. Integrate Brevo and connect with other services - easy and safe - Onlizer, accessed February 26, 2025, [https://onlizer.com/brevo](https://onlizer.com/brevo)  

29. Sendinblue (Brevo) Integrations - A Comprehensive Guide - InboxArmy, accessed February 26, 2025, [https://www.inboxarmy.com/blog/sendinblue-integrations/](https://www.inboxarmy.com/blog/sendinblue-integrations/)  

30. Integrations overview - Ontraport, accessed February 26, 2025, [https://ontraport.com/support/Integrations/integrations-overview](https://ontraport.com/support/Integrations/integrations-overview)  

31. Wishpond Launches New White-Label Reseller Program for SalesCloser AI, Empowering Businesses with AI-Powered Sales Solutions - Canada Newswire, accessed February 26, 2025, [https://www.newswire.ca/news-releases/wishpond-launches-new-white-label-reseller-program-for-salescloser-ai-empowering-businesses-with-ai-powered-sales-solutions-892605240.html](https://www.newswire.ca/news-releases/wishpond-launches-new-white-label-reseller-program-for-salescloser-ai-empowering-businesses-with-ai-powered-sales-solutions-892605240.html)  

32. Integrations - Connect Pinpoint to Your Other Favourite Tools, accessed February 26, 2025, [https://www.pinpointhq.com/integrations/](https://www.pinpointhq.com/integrations/)  

33. Integrating Salesforce with Other Tools: A Guide to Seamless Operations - TPA technologies, accessed February 26, 2025, [https://tpatechnologies.com/integrating-salesforce-with-other-tools/](https://tpatechnologies.com/integrating-salesforce-with-other-tools/)