https://github.com/hifly81/slapolicy-sample

A jBPM Case Management project sample with a SLA policy defined
https://github.com/hifly81/slapolicy-sample

bpm bpmn-engine bpmn2 case-management jboss jbpm sla-policy wildfly

Last synced: 8 months ago
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A jBPM Case Management project sample with a SLA policy defined

• Host: GitHub
• URL: https://github.com/hifly81/slapolicy-sample
• Owner: hifly81
• Archived: true
• Created: 2018-02-13T12:37:01.000Z (over 7 years ago)
• Default Branch: master
• Last Pushed: 2018-02-16T09:13:43.000Z (over 7 years ago)
• Last Synced: 2024-12-20T23:29:15.935Z (10 months ago)
• Topics: bpm, bpmn-engine, bpmn2, case-management, jboss, jbpm, sla-policy, wildfly
• Language: Java
• Size: 30.3 KB
• Stars: 0
• Watchers: 2
• Forks: 2
• Open Issues: 0
• Metadata Files:
  • Readme: README.md

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README

          
# SLA Policy - jBPM Case Management

A case project sample with a SLA policy defined

This sample project shows as a SLA policy with a priority and a resolution duration can be attached to a case; when the SLA policy is elapsed a human task (Task Two) is created.

Task Two is delegated to an escalation group (or groups) after a period (configurable)

![alt text](https://github.com/hifly81/slapolicy-sample/blob/master/src/main/resources/com/redhat/slapolicy_example/slapolicy-example.SLA_policy_sample-svg.svg)

## SLA Policy - usage

Start a case with:

```

curl -X POST "http:///kie-server/services/rest/server/containers//cases//instances" \ 

-H  "accept: application/xml" -H  "content-type: application/json" -d \

'{"case-group-assignments": {"Staff": "Staff"},"case-data": {"slaPolicy":{"name": "urgent_sla","description": "urgent_sla","priority": "HIGH", "resolutionDuration": "PT300S", "escalation": {"groups": "Staff","waitingTimeBeforeEscalate": "PT30S"}}}}"

```

- case-group-assignments --> are case roles

- case-data

  -- slaPolicy --> object representing a SLA policy

resolutionDuration is a ISO-8601 date format


waitingTimeBeforeEscalate is a ISO-8601 date format