https://github.com/igniterealtime/openfire-fastpath-plugin

Adds support for managed queued chat requests, such as a support team might use
https://github.com/igniterealtime/openfire-fastpath-plugin

Last synced: 5 months ago
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Adds support for managed queued chat requests, such as a support team might use

• Host: GitHub
• URL: https://github.com/igniterealtime/openfire-fastpath-plugin
• Owner: igniterealtime
• Created: 2018-12-27T17:37:34.000Z (about 7 years ago)
• Default Branch: main
• Last Pushed: 2025-03-04T15:41:48.000Z (10 months ago)
• Last Synced: 2025-04-24T06:07:04.163Z (9 months ago)
• Language: JavaScript
• Homepage:
• Size: 11.8 MB
• Stars: 5
• Watchers: 12
• Forks: 12
• Open Issues: 15
• Metadata Files:
  • Readme: readme.html
  • Changelog: changelog.html
  • Funding: .github/FUNDING.yml

Awesome Lists containing this project

README

          


    Fastpath Plugin Readme

    

        BODY {

            font-size : 100%;

        }

        BODY, TD, TH {

            font-family : tahoma, verdana, arial, helvetica, sans-serif;

            font-size : 0.8em;

        }

        H2 {

             font-size : 10pt;

             font-weight : bold;

        }

        A:hover {

            text-decoration : none;

        }

        H1 {

            font-family : tahoma, arial, helvetica, sans-serif;

            font-size : 1.4em;

            font-weight: bold;

            border-bottom : 1px #ccc solid;

            padding-bottom : 2px;

        }

        TT {

            font-family : courier new;

            font-weight : bold;

            color : #060;

        }

        PRE {

            font-family : courier new;

            font-size : 100%;

        }

        #datatable TH {

            color : #fff;

            background-color : #2A448C;

            text-align : left;

        }

        #datatable TD {

            background-color : #FAF6EF;

        }

        #datatable .name {

            background-color : #DCE2F5;

        }

    



Fastpath Plugin Readme



Overview




The Fastpath plugin adds support for managed queued chat requests, such as

a support team might use.  For example, a web based "Live Support" interface

can point a potential customer at a workgroup representing the Sales team.

Members of that workgroup will receive notification that a someone is

waiting and when someone from that workgroup accepts, the customer and the

team member will be connected to communicate with each other.



Installation




Copy fastpath.jar into the plugins directory of your Openfire installation. The

plugin will then be automatically deployed. To upgrade to a new version, copy

the new fastpath.jar file over the existing file.



Configuration


Configuration is performed under the Fastpath tab in the Openfire

admin console.  The legacy quick start guides can be found

here.

Configuration

The plugin now includes a web chat based on ConverseJS. See the workgroup text settings for the HTML Code that would place a "Chat with me" button on a web site. This code will handle the correct presence information for this workgroup.

When the workgroup is offline, visitors are placed in a general public chat room for the workgroup.

When the workgroup is online, visitors are placed in the waiting queue for the workgroup.