https://github.com/igoose1/support-bot

Telegram bot for a support team.
https://github.com/igoose1/support-bot

pytelegrambotapi python3 telegram-bot-api

Last synced: about 10 hours ago
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Telegram bot for a support team.

• Host: GitHub
• URL: https://github.com/igoose1/support-bot
• Owner: igoose1
• License: apache-2.0
• Created: 2018-09-10T14:25:53.000Z (about 6 years ago)
• Default Branch: master
• Last Pushed: 2021-04-29T10:13:29.000Z (over 3 years ago)
• Last Synced: 2024-08-02T13:27:00.782Z (3 months ago)
• Topics: pytelegrambotapi, python3, telegram-bot-api
• Language: Python
• Homepage:
• Size: 898 KB
• Stars: 17
• Watchers: 3
• Forks: 6
• Open Issues: 1
• Metadata Files:
  • Readme: README.md
  • License: LICENSE

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README

        
# support-bot

Telegram bot that helps to admins to communicate with subscribers.

It forwards messages from subscribers to admin's chat and sends answers to user from admins.

User's chat:

![Users' view](img/user_view.png)

Admins' chat:

![Admins' view](img/admin_view.png)

## Usage

### Configuration

Edit `config.ini` file before running the bot.

Necessary:

  * `token` is your telegram bot's token.

  * `support-chat-id` is id of chat with admin(-s). If you want to use it in private chat write id of your account.

All messages are editable, you can find them in config file too.

#### Proxy

You can use https proxy for bot.

Change `proxy` to `yes` and write your address in `proxy-server`.

```

proxy-server: https://server_address:port

```

#### Receiving types

You can filter user's files types.

Write in `forward-types` necessary types from telegram bot API.

### Running

```

pip install -r requirements.txt  # installs deps

python main.py

```

# Usage of bot

Every message from users **forwards** to admin's chat.

Admin answers by **replying to the message with a question**.

User can be blocked by **`/block`** in reply. Unblocking is possible as well

with **`/unblock`**.