https://github.com/intercom/ruby-tickets-tutorial

An example using the Tickets API to create GitHub issues, and close them afterwards
https://github.com/intercom/ruby-tickets-tutorial

Last synced: 7 months ago
JSON representation

An example using the Tickets API to create GitHub issues, and close them afterwards

• Host: GitHub
• URL: https://github.com/intercom/ruby-tickets-tutorial
• Owner: intercom
• License: other
• Created: 2023-05-22T15:03:10.000Z (over 2 years ago)
• Default Branch: main
• Last Pushed: 2025-01-21T11:14:24.000Z (about 1 year ago)
• Last Synced: 2025-01-21T12:23:10.836Z (about 1 year ago)
• Language: Ruby
• Size: 7.81 KB
• Stars: 0
• Watchers: 6
• Forks: 0
• Open Issues: 0
• Metadata Files:
  • Readme: README.md
  • License: LICENSE

Awesome Lists containing this project

README

          
# Ruby Tickets API Sample

This is a sample [Sinatra](https://sinatrarb.com/intro.html) application that demonstrates how to use the [Intercom Tickets API](https://developers.intercom.com/intercom-api-reference/reference/post_tickets) to generate GitHub issues whenever a ticket is created in Intercom.

## Prerequisites

- [Ruby](https://www.ruby-lang.org/en/documentation/installation/) and [RubyGems](https://rubygems.org/pages/download) installed.

- You'll need an Intercom developer workspace and an Intercom app. If you don't, follow this [guide](https://developers.intercom.com/building-apps/docs/welcome#step-1-create-an-intercom-workspace).

- You'll need access to the Tickets feature. If you don’t, follow this [guide](https://www.intercom.com/help/en/articles/6604593-how-to-access-tickets-features).

- You'll need a [token](https://docs.github.com/en/authentication/keeping-your-account-and-data-secure/creating-a-personal-access-token) with access to a GitHub repo where you'd like to create your new issues.

## Installing

- Clone this repo

- Run `bundle install` to install dependencies

- Update the `server.rb` file with your Intercom and GitHub credentials

- Replace `REPO_NAME_WITH_OWNER` in `server.rb` with details of the GitHub repo you'd like to create issues in 

- Run `ruby server.rb` to start the server