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https://github.com/jacob-meacham/zendesk-help-center-export
Export full Zendesk help center experience to static HTML.
https://github.com/jacob-meacham/zendesk-help-center-export
zendesk zendesk-api zendesk-apps-tools
Last synced: 21 days ago
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Export full Zendesk help center experience to static HTML.
- Host: GitHub
- URL: https://github.com/jacob-meacham/zendesk-help-center-export
- Owner: jacob-meacham
- License: mit
- Created: 2017-11-17T06:45:52.000Z (about 7 years ago)
- Default Branch: develop
- Last Pushed: 2023-10-30T23:36:13.000Z (about 1 year ago)
- Last Synced: 2024-10-15T23:10:42.269Z (2 months ago)
- Topics: zendesk, zendesk-api, zendesk-apps-tools
- Language: HTML
- Size: 19.5 KB
- Stars: 4
- Watchers: 3
- Forks: 0
- Open Issues: 5
-
Metadata Files:
- Readme: README.md
- License: LICENSE
Awesome Lists containing this project
README
# zendesk-help-center-export
This script will allow you to export the full Zendesk help center experience to static HTML (minus dynamic elements, like search and recent articles), optimized for jekyll.
## Quickstart
```
pip install -r requirements.txt
python export.py --subdomain=yourSubdomain [email protected] --password=yourPassword --templates-dir=example/export-templates/ --blacklist=example/blacklist.yml hc/en-us/
```
## Usage
First, go through your categories, sections, and articles, and make note of which ones you don't want to export. Add the ids of these to your blacklist.yml. For an example, see examples/blacklist.yml
Next, download an example article, category, and section html file. You'll make a template out of each of these, using [jinja2](http://jinja.pocoo.org/). For an example template of each of the three pages, see example/export-templates.
You'll also want to download any other necessary files - css, favicon, fonts, and javascript. For an example of what css/js is actually needed, take a look at example/export-templates/header.html and example/export-templates/footer.html.
Finally, go through each article, and download any images or other article attachments (embedded content is fine).
Run the export, which will dump a bunch of html documents to the export path, in a way that allows jekyll to serve them in the same manner as they were served on Zendesk.
Depending on your use case, you may want to relativize all paths - for example, changing support.mydomain.com/hc/en-us/... to /hc/en-us/...
## CLI
```
usage: export.py [-h] --subdomain SUBDOMAIN --username USERNAME --password
PASSWORD --templates-dir TEMPLATES_DIR
[--article-template ARTICLE_TEMPLATE]
[--section-template SECTION_TEMPLATE]
[--category-template CATEGORY_TEMPLATE]
[--index-template INDEX_TEMPLATE] [--blacklist BLACKLIST]
exportpath
positional arguments:
exportpath
optional arguments:
-h, --help show this help message and exit
--subdomain SUBDOMAIN
Zendesk subdomain
--username USERNAME Zendesk username
--password PASSWORD Zendesk password
--templates-dir TEMPLATES_DIR
directory for jinja2 templates
--article-template ARTICLE_TEMPLATE
Jinja2 template for articles, in templates-dir
--section-template SECTION_TEMPLATE
Jinja2 template for sections, in templates-dir
--category-template CATEGORY_TEMPLATE
Jinja2 template for categories, in templates-dir
--index-template INDEX_TEMPLATE
Jinja2 template for index, in templates-dir
--blacklist BLACKLIST
yml file of blacklisted categories, sections, or
articles
```
## Known Issues
Currently, this script only downloads the en-us locale. In addition, it doesn't download any article attachments, css, js, or fonts - you'll need to download all of those yourself. Zendesk allows links to either be the bare id (eg /hc/en-us/articles/1234) or the id and a name slug (eg /hc/en-us/articles/1234-my-name-here-). This export only supports the latter type of link, so you'll need to fix up any links that look like the former.
## Todo
- [ ] Support locales
- [ ] Support article attachments
- [ ] Support URL rewriting