https://github.com/jeffneff/zendesk_conditional

https://github.com/jeffneff/zendesk_conditional

Last synced: 9 months ago
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• Host: GitHub
• URL: https://github.com/jeffneff/zendesk_conditional
• Owner: JeffNeff
• Created: 2020-07-29T17:45:43.000Z (almost 6 years ago)
• Default Branch: master
• Last Pushed: 2020-07-29T17:47:41.000Z (almost 6 years ago)
• Last Synced: 2025-05-07T13:54:06.669Z (about 1 year ago)
• Language: Go
• Size: 10.5 MB
• Stars: 0
• Watchers: 1
• Forks: 0
• Open Issues: 0
• Metadata Files:
  • Readme: README.md

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README

          
# Zendesk ticket to Zendesk tag with conditional log to S3 blob

This bridge is designed to complete the following event *flow*:

1. Receive _New Ticket_ events from the Zendesk event source.

1. Determine the Ticket's sentiment via [AWS Comprehend][aws-comprehend] using a custom event transformation.

1. IF the ticket is deemed NEGATIVE -> Create a new file in an S3 bucket with the contnts of a negative event

1. Label the new Zendesk Ticket using the Zendesk event target, based on the outcome of the AWS Comprehend sentiment

   analysis.

## Architecture overview

```

+--------+       +--------+       +---------+     +-------+

| source |-------> broker |-------> transf. |<--->|  AWS  |

+--------+       +--------+       +---------+     +-------+

                                       |

                       +---------------+

                       |   POSITIVE

                 +-----v--+       +--------+

                 | broker |-------> target |

                 +--------+       +---^----+

    NEGATIVE        |                 |

    +---------------+                 |

    |                                 |

+---v----+                            |

|  S3    |----------------------------+

+--------+      

```