https://github.com/kovshenin/technical-support

Technical Support for WordPress Plugin
https://github.com/kovshenin/technical-support

Last synced: 22 days ago
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Technical Support for WordPress Plugin

• Host: GitHub
• URL: https://github.com/kovshenin/technical-support
• Owner: kovshenin
• Created: 2011-10-28T13:45:07.000Z (about 13 years ago)
• Default Branch: master
• Last Pushed: 2011-11-01T07:33:32.000Z (about 13 years ago)
• Last Synced: 2024-04-14T05:33:16.779Z (7 months ago)
• Language: PHP
• Homepage: http://kovshenin.com/wordpress/plugins/technical-support/
• Size: 360 KB
• Stars: 9
• Watchers: 4
• Forks: 4
• Open Issues: 2
• Metadata Files:
  • Readme: readme.txt

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README

        
=== Technical Support ===

Contributors: kovshenin

Donate link: http://kovshenin.com/wordpress/plugins/technical-support/

Tags: bug, bugs, admin, administration, dashboard, support, plugin, contact, email, integration

Requires at least: 2.9

Tested up to: 3.0

Stable tag: 0.1.1

For WordPress developers: enhance your clients' websites with a bug reporting tool where they could pick a topic, write a message and send it over to you by e-mail directly from their admin dashboard!

== Description ==

This plugin generates a Technical Support dashboard widget, where your clients could submit tickets that will be emailed directly to you. Here's a features list:

* Easy to setup and configure

* Customizable company name, email, logo and URL

* Customizable subjects and messages being received

* Customizable "related to" topic list

* More coming up soon!

YES, I do consider feature requests, and that is what makes this plugin work. The discussions go here: [Technical Support for WordPress](http://kovshenin.com/wordpress/plugins/technical-support/ "Technical Support")

Localization:

* Russian by [Konstantin Kovshenin](http://kovshenin.com "Konstantin Kovshenin")

* Hebrew by [Maor Barazany](http://maorb.info "Maor Barazany")

== Installation ==

1. Upload archive contents to the `/wp-content/plugins/` directory

1. Activate the plugin through the 'Plugins' menu in WordPress

1. Configure your settings and check out the Dashboard

== Frequently Asked Questions ==

= Can I use HTML in the e-mail formatting? =

Do you really need to? If so, please request at plugin page, I might add that in the next release.

= Is there a way to upload an attachment? Screenshot or something.. =

Not yet, but if you really need to please write a request at the plugin page. The more requests I get, the more chances are that you'll see it in the next release.

= I've setup everything correctly but I'm not getting the e-mails. What's up? =

This may be caused by many reasons. The first thing I'd do is check my spam box, perhaps it's gone there. Then see if you're getting other mail from the WordPress blog you've setup by creating a new user and using the email you want to provide support with. Check 'send password to this user' and see if you get the e-mail. If you don't then there's something wrong with your hosting/email provider. Try setting up SPF or contact your provider for more details.

= What's the right way to setup the provider logo? =

Well you can upload the little logo on your own domain somewhere and then just provide a full URL, though I'd suggest you upload it to the Media Library of your client's blog and catch its direct link from there.

== Screenshots ==

1. The Technical Support dashboard widget

2. Configuration

== Change log ==

= 0.1.1 =

* Localization (Russian, Hebrew)

* Adding useragent to shortcodes

* Minor bugfixes

= 0.1 =

* Hey this is the first version ;)