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https://github.com/makingchatbots/ivr-tester
An automated testing framework for Interactive Voice Response (IVR) call flows
https://github.com/makingchatbots/ivr-tester
automated-testing call-flow ivr nodejs telephony
Last synced: about 2 months ago
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An automated testing framework for Interactive Voice Response (IVR) call flows
- Host: GitHub
- URL: https://github.com/makingchatbots/ivr-tester
- Owner: MakingChatbots
- License: mit
- Created: 2020-10-20T22:47:10.000Z (about 4 years ago)
- Default Branch: main
- Last Pushed: 2024-09-05T19:12:48.000Z (4 months ago)
- Last Synced: 2024-10-31T17:45:34.998Z (2 months ago)
- Topics: automated-testing, call-flow, ivr, nodejs, telephony
- Language: TypeScript
- Homepage: https://ivr-tester.makingchatbots.com/
- Size: 3.99 MB
- Stars: 31
- Watchers: 4
- Forks: 11
- Open Issues: 26
-
Metadata Files:
- Readme: README.md
- License: LICENSE
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README
# IVR Tester
[](https://www.npmjs.com/package/ivr-tester)
[](https://www.linkedin.com/in/lucas-woodward-the-dev/)
Automate the testing of your IVR call flows!
[Follow me on LinkedIn](https://www.linkedin.com/in/lucas-woodward-the-dev/) to learn about updates to this project
IVR Tester automates the testing of IVR flows by calling them, interpreting prompts and replying with DTMF tones based
on fluent test definitions.
Features:
* Fully automates testing call flows
* Test multiple scenarios in parallel
* Expressive test definitions help document call flow
* Record audio of tests
* Record transcriptions of tests
* Supports Google Speech-to-Text and AWS Transcript for transcribing calls
* Open-source
```typescript
const config = { transcriber: googleSpeechToText({ languageCode: "en-GB" }) };
new IvrTester(config).run(
{ from: "0123 456 789", to: "0123 123 123" },
{
name: "Customer is provided a menu after their account number confirmed",
steps: [
{
whenPrompt: similarTo("Please enter your account number"),
then: press("184748"),
silenceAfterPrompt: 3000,
timeout: 6000,
},
{
whenPrompt: similarTo(
"press 1 for booking a repair or 2 for changing your address"
),
then: hangUp(),
silenceAfterPrompt: 3000,
timeout: 6000,
},
],
}
);
```
## Quick Start
1. [Create a Twilio account](https://www.twilio.com/referral/9E7LvU) (referral link for $10 free if you upgrade), load it with money and rent a phone number
1. Store an [authentication token](https://support.twilio.com/hc/en-us/articles/223136027-Auth-Tokens-and-How-to-Change-Them) in environment variables:
```shell
export TWILIO_ACCOUNT_SID=ACXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
export TWILIO_AUTH_TOKEN=your_auth_token
```
1. Configure your environment for either [Google](packages/transcriber-google-speech-to-text) or [Amazon's](packages/transcriber-amazon-transcribe) transcription service
1. Install and start ngrok
```shell
npm install ngrok -g
ngrok http 8080
```
1. Run the tests
```shell
# Local port that IVR Tester will listen on
export LOCAL_SERVER_PORT=8080
# URL that ngrok exposes to the outside world
export PUBLIC_SERVER_URL=$(curl -s localhost:4040/api/tunnels | jq -r .tunnels[0].public_url)
node test.js
```
## How it works
Under the hood this orchestrates:
1. Establishing a bi-directional audio stream of the call to the IVR flow - using [Twilio](https://www.twilio.com/)
1. Transcribing the voice responses from the flow - using [Google Speech-to-Text](https://cloud.google.com/speech-to-text)
1. Using the test to conditionally respond with DTMF tones to transcripts
## Writing tests
| When | Overview |
| -------------|--------------------------------------|
| [contains] | Prompt contains a piece of text |
| [matches] | Prompt matches regular expression |
| [similarTo] | Prompt is similar to a piece of text |
| [isAnything] | Prompt can be anything |
[contains]: ./packages/ivr-tester/doc#contains
[matches]: ./packages/ivr-tester/doc#matches
[similarTo]: ./packages/ivr-tester/doc#similarto
[isAnything]: ./packages/ivr-tester/doc#isanything
| Then | Overview |
| ------------|---------------------|
| [press] | Produces DTMF tones |
| [hangUp] | Terminates the call |
| [doNothing] | Doesn't do anything |
[press]: ./packages/ivr-tester/doc#press
[hangUp]: ./packages/ivr-tester/doc#hangup
[doNothing]: ./packages/ivr-tester/doc#donothing
## Development
### Documentation
Where possible the documentation is generated from the code using the following script in the root directory or
individual packages:
```shell
yarn docs
```
The documentation is automatically generated and committed as part of the CI pipeline when merged to the main branch.
The official website can be previewed locally by running:
```shell
docsify serve docs
```
## License
[](https://app.fossa.com/projects/git%2Bgithub.com%2FSketchingDev%2Fivr-tester?ref=badge_large)