https://github.com/mattermost-community/mattermost-app-servicenow

Service Now app for Mattermost
https://github.com/mattermost-community/mattermost-app-servicenow

hacktoberfest mattermost mattermost-app

Last synced: 6 months ago
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Service Now app for Mattermost

• Host: GitHub
• URL: https://github.com/mattermost-community/mattermost-app-servicenow
• Owner: mattermost-community
• License: apache-2.0
• Created: 2020-12-17T17:40:46.000Z (almost 5 years ago)
• Default Branch: master
• Last Pushed: 2024-04-18T11:22:03.000Z (over 1 year ago)
• Last Synced: 2025-04-14T12:14:34.586Z (6 months ago)
• Topics: hacktoberfest, mattermost, mattermost-app
• Language: Go
• Homepage:
• Size: 204 KB
• Stars: 4
• Watchers: 23
• Forks: 5
• Open Issues: 4
• Metadata Files:
  • Readme: README.md
  • License: LICENSE

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README

          
# ServiceNow App

A ServiceNow app for Mattermost.

This repository is licensed under the [Apache 2.0 License](https://github.com/mattermost/mattermost-plugin-github/blob/master/LICENSE).

## Table of Contents

 - [For Users](#users-guide)

 - [For Admins](#admin-guide)

 - [For Developers](./docs/technical_documentation.md)

## Admin Guide

This guide is intended for Mattermost System Admins setting up the ServiceNow app. For more information about contributing to this plugin, visit the [Development section](#development). For more information about the ServiceNow app, read the [technical guide](docs/technical_documentation.md).

### Setting up

1. OAuth must be configured to use ServiceNow. In order to configure ServiceNow, refer to the [ServiceNow documentation](https://docs.servicenow.com/bundle/paris-platform-administration/page/administer/security/task/t_CreateEndpointforExternalClients.html).

2. For a redirect URL use `MATTERMOSTURL/plugins/com.mattermost.apps/apps/servicenow/oauth2/remote/complete`.

3. In Mattermost, run the command `/servicenow configure oauth` and introduce the required fields.

  - `Instance URL` is the URL for your ServiceNow instance.

  - `Client ID` is the client ID generated in step 1.

  - `Client Secret` is the client secret generated in step 1.

## User's Guide

This guide is intended for Mattermost users who want information about the app's functionality, and Mattermost users who want to connect their ServiceNow account to Mattermost.

- To **connect** your ServiceNow user account to Mattermost use `/servicenow

  connect` and follow the instructions provided.

- To **disconnect** your account, use `/servicenow disconnect`.

- To **create entries** in the `incident` table in ServiceNow

  - Use Mattermost Actions menu on a post in a channel to prepopulate the ticket

    with text and a link to the post;

  - Or use a channel header icon, or `servicenow` command to create an

    `incident` entry from scratch.