https://github.com/mikaelvesavuori/cloud-sla
A collection of cloud providers' SLA values in JSON format for all of their SLA-bearing services.
https://github.com/mikaelvesavuori/cloud-sla
cloud-sla sla sla-values
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A collection of cloud providers' SLA values in JSON format for all of their SLA-bearing services.
- Host: GitHub
- URL: https://github.com/mikaelvesavuori/cloud-sla
- Owner: mikaelvesavuori
- License: mit
- Created: 2022-04-24T15:04:52.000Z (over 3 years ago)
- Default Branch: main
- Last Pushed: 2023-07-19T13:59:04.000Z (over 2 years ago)
- Last Synced: 2025-01-16T16:22:35.915Z (9 months ago)
- Topics: cloud-sla, sla, sla-values
- Language: Shell
- Homepage:
- Size: 66.4 KB
- Stars: 2
- Watchers: 2
- Forks: 0
- Open Issues: 1
-
Metadata Files:
- Readme: README.md
- Contributing: CONTRIBUTING.md
- License: LICENSE.md
- Code of conduct: CODE_OF_CONDUCT.md
- Codeowners: CODEOWNERS
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README
# `cloud-sla`
**A collection of cloud providers' SLA values in JSON format for all of their SLA-bearing services**.
Powers the [`SlaMax`](https://github.com/mikaelvesavuori/slamax) library.
## Provider SLAs
The below outlines the various SLAs such as they're entered in the JSON data files. Refer to the linked SLA pages for more information.
### Amazon Web Services SLAs
Please refer to [https://aws.amazon.com/legal/service-level-agreements/](https://aws.amazon.com/legal/service-level-agreements/) for more information.
| **Service** | **Key** | **SLA** |
| ----------------------------------------------------------------------------------------------------------------------------------- | -------------------------------------- | --------------------- |
| Alexa for Business | `alexa-for-business` | 99.9% |
| Amazon API Gateway | `amazon-api-gateway` | 99.95% |
| Amazon Appstream 2.0 | `amazon-appstream` | 99.9% |
| Amazon Athena | `amazon-athena` | 99.9% |
| Amazon Aurora | `amazon-aurora` | 99.99% |
| Amazon Braket | `amazon-braket` | 99.9% |
| Amazon Chime | `amazon-chime` | 99.9% |
| Amazon Chime Voice Connector | `amazon-chime-voice-connector` | 99.99% |
| Amazon Cloud Directory | `amazon-cloud-directory` | 99.9% |
| Amazon CloudFront | `amazon-cloudfront` | 99.9% |
| Amazon CloudSearch | `amazon-cloudsearch` | 99.9% |
| Amazon CloudWatch (including Metrics API, Logs Data Ingestion API and Alarms) | `amazon-cloudwatch` | 99.9% |
| Amazon Cognito | `amazon-cognito` | 99.9% |
| Amazon Compute (including EC2, EBS, ECS & AWS Fargate) | `amazon-compute` | 99.99% |
| Amazon Compute (including EC2, EBS, ECS & AWS Fargate) (instance level) | `amazon-compute-instance` | 99.5% |
| Amazon Connect | `amazon-connect` | 99.99% |
| Amazon Detective | `amazon-detective` | 99.9% |
| Amazon DevOps Guru | `amazon-devops-guru` | 99.9% |
| Amazon DocumentDB (with MongoDB compatibility) | `amazon-documentdb` | 99.9% |
| Amazon DynamoDB (Global Tables SLA) | `amazon-dynamodb-globaltables` | 99.999% |
| Amazon DynamoDB (standard SLA) | `amazon-dynamodb` | 99.99% |
| Amazon ECS Anywhere | `amazon-ecs` | 99.9% |
| Amazon Elastic File System (EFS) One Zone | `amazon-efs-onezone` | 99.9% |
| Amazon Elastic File System (EFS) Standard | `amazon-efs` | 99.99% |
| Amazon Elastic Container Registry (ECR) | `amazon-ecr` | 99.9% |
| Amazon Elastic Container Service for Kubernetes (EKS) | `amazon-eks` | 99.95% |
| Amazon Elastic Load Balancing | `amazon-elb` | 99.99% |
| Amazon Elastic Transcoder | `amazon-elastic-transcoder` | 99.9% |
| Amazon EMR | `amazon-emr` | 99.9% |
| Amazon EventBridge | `amazon-eventbridge` | 99.99% |
| Amazon Finspace | `amazon-finspace` | 99.9% |
| Amazon Forecast | `amazon-forecast` | 99.95% |
| Amazon Fraud Detector | `amazon-fraud-detector` | 99.9% |
| Amazon FSX | `amazon-fsx` | 99.99% |
| Amazon GameLift | `amazon-gamelift` | 99.9% |
| Amazon GuardDuty | `amazon-guardduty` | 99.9% |
| Amazon HealthLake | `amazon-healthlake` | 99.9% |
| Amazon Inspector | `amazon-inspector` | 99.9% |
| Amazon Interactive Video Service | `amazon-interactive-video-service` | 99.9% |
| Amazon Kendra | `amazon-kendra` | 99.9% |
| Amazon KeySpace for Apache Cassandra | `amazon-keyspaces` | 99.99% |
| Amazon Kinesiss (including Data Analytics, Data Firehouse, Data Streams and Video Streaming) | `amazon-kinesis` | 99.9% |
| Amazon Lightsail instance and Block Storage | `amazon-lightsail-instance` | 99.99% |
| Amazon Lightsail Managed | `amazon-lightsail-managed` | 99.95% |
| Amazon Location | `amazon-location` | 99.9% |
| Amazon Lookout for Equipment | `amazon-lookout` | 99.9% |
| Amazon Machine Learning Language (including Comprehend, Comprehend Medical, Lex, Polly, Transcribe, Transcribe Medical & Translate) | `amazon-ml` | 99.9% |
| Amazon Macie | `amazon-macie` | 99.9% |
| Amazon Managed Blockchain | `amazon-managed-blockchain` | 99.9% |
| Amazon Managed Grafana | `amazon-managed-grafana` | 99.9% |
| Amazon Managed Streaming for Apache Kafka (MSK) | `amazon-msk` | 99.9% |
| Amazon Managed Workflows for Apache Airflow (MWAA) | `amazon-mwaa` | 99.9% |
| Amazon MemoryDB for Redis | `amazon-memorydb` | 99.9% |
| Amazon Messaging (SQS, SNS) | `amazon-messaging` | 99.9% |
| Amazon Monitron | `amazon-monitron` | 99.9% |
| Amazon MQ | `amazon-mq` | 99.9% |
| Amazon Neptune (multi-AZ clusters) | `amazon-neptune-multiaz` | 99.9% |
| Amazon Nimble Studio | `amazon-nimble-studio` | 99.9% |
| Amazon OpenSearch Service | `amazon-opensearch` | 99.9% |
| Amazon Personalize | `amazon-personalize` | 99.9% |
| Amazon Quantum Ledger Database (QLDB) | `amazon-qldb` | 99.9% |
| Amazon QuickSight | `amazon-quicksight` | 99.9% |
| Amazon RDS Proxy | `amazon-rds-proxy` | 99.99% |
| Amazon RedShift | `amazon-redshift` | 99.9% |
| Amazon Rekognition | `amazon-rekognition` | 99.9% |
| Amazon Relational Database Service (Amazon RDS) (multi-AZ clusters) | `amazon-rds-multiaz` | 99.95% |
| Amazon Route 53 | `amazon-route53` | 100% |
| Amazon S3 Replication Time Control Feature | `amazon-s3-replication-time-control` | 99.9% |
| Amazon SageMaker (batch transform) | `amazon-sagemaker-batch` | 99.9% |
| Amazon SageMaker (online inference) | `amazon-sagemaker-online` | 99.95% |
| Amazon Simple Storage Service (S3) | `amazon-s3` | 99.9% |
| Amazon Simple Workflow | `amazon-simple-workflow` | 99.9% |
| Amazon SimpleDB | `amazon-simpledb` | 99.9% |
| Amazon Textract | `amazon-textract` | 99.9% |
| Amazon TimeStream | `amazon-timestream` | 99.99% |
| Amazon User Engagement (including Pinpoint & SES) | `amazon-user-engagement` | 99.9% |
| Amazon VPC IP Address Manager | `amazon-vpc-ip` | 99.9% |
| Amazon VPC NAT Gateway | `amazon-vpc-ip-nat-gateway` | 99.9% |
| Amazon WorkDocs | `amazon-workdocs` | 99.9% |
| Amazon WorkLink | `amazon-worklink` | 99.9% |
| Amazon WorkMail | `amazon-workmail` | 99.9% |
| Amazon Workspaces | `amazon-workspaces` | 99.9% |
| AWS Amplify Console | `aws-amplify` | 99.95% |
| AWS Application Migration Service (MGN) | `aws-mgn` | 99.9% |
| AWS AppSync | `aws-appsync` | 99.95% |
| AWS Audit Manager | `aws-audit-manager` | 99.9% |
| AWS Backup | `aws-backup` | 99.9% |
| AWS Budgets | `aws-budgets` | 99.9% |
| AWS Certificate Manager Private Certificate Authority | `aws-certificate-manager-privateca` | 99.9% |
| AWS Client VPN | `aws-client-vpn` | 99.9% |
| AWS Cloud Map | `aws-cloud-map` | 99.95% |
| AWS CloudHSM | `aws-cloudhsm` | 99.95% |
| AWS CloudTrail | `aws-cloudtrail` | 99.9% |
| AWS CodeArtifact | `aws-codeartifact` | 99.9% |
| AWS CodeBuild | `aws-codebuild` | 99.9% |
| AWS CodeCommit | `aws-codecommit` | 99.9% |
| AWS CodeDeploy | `aws-codedeploy` | 99.9% |
| AWS CodePipeline | `aws-codepipeline` | 99.9% |
| AWS Compute Optimizer | `aws-compute-optimizer` | 99.9% |
| AWS Config | `aws-config` | 99.9% |
| AWS Cost Explorer API | `aws-cost-explorer-api` | 99.9% |
| AWS Data Pipeline | `aws-data-pipeline` | 99.9% |
| AWS Database Migration Service (DMS) | `aws-dms` | 99.9% |
| AWS Device Farm | `aws-device-farm` | 99.9% |
| AWS Direct Connect (uptime target 99.9%) | `aws-direct-connect-target-999` | 99.9% |
| AWS Direct Connect (uptime target 99.99%) | `aws-direct-connect-target-9999` | 99.99% |
| AWS Directory Service (including for Microsoft Active Directory, AD Connector & Simple AD) | `aws-directory-service` | 99.9% |
| AWS Elastic Disaster Recovery (DRS) | `aws-drs` | 99.9% |
| AWS Elemental MediaConnect | `aws-elemental-mediaconnect` | 99.9% |
| AWS Elemental MediaConvert | `aws-elemental-mediaconvert` | 99.9% |
| AWS Elemental MediaLive | `aws-elemental-medialive` | 99.9% |
| AWS Elemental MediaPackage | `aws-elemental-mediapackage` | 99.9% |
| AWS Elemental MediaStore | `aws-elemental-mediastore` | 99.9% |
| AWS Elemental MediaTailor | `aws-elemental-mediatailor` | 99.9% |
| AWS Firewall Manager | `aws-firewall-manager` | 99.9% |
| AWS Global Accelerator | `aws-global-accelerator` | 99.99% |
| AWS Glue (including Studio, Crawlers, Data Catalog, Schema Registry, ETL & Databrew) | `aws-glue` | 99.9% |
| AWS Ground Station | `aws-ground-station` | 99.9% |
| AWS Hybrid Storage and Data Transfer (including Storage Gateway, Datasync & transfer) | `aws-hybrid-storage-and-data-transfer` | 99.9% |
| AWS IOT 1-click | `aws-iot-1-click` | 99.9% |
| AWS IOT Analytics | `aws-iot-analytics` | 99.9% |
| AWS IOT Core | `aws-iot-core` | 99.9% |
| AWS IOT Device Defender | `aws-iot-device-defender` | 99.9% |
| AWS IOT Device Management | `aws-iot-device-management` | 99.9% |
| AWS IOT Events | `aws-iot-events` | 99.9% |
| AWS IOT Greengrass | `aws-iot-greengrass` | 99.9% |
| AWS IOT SiteWise | `aws-iot-sitewise` | 99.9% |
| AWS IOT Things Graph | `aws-iot-things-graph` | 99.9% |
| AWS Key Management Service (KMS) | `aws-kms` | 99.999% |
| AWS Lambda | `aws-lambda` | 99.95% |
| AWS Migration Hub Refactor Spaces | `aws-migration-hub-refactor-spaces` | 99.9% |
| AWS Network Firewall | `aws-network-firewall` | 99.99% |
| AWS OpsWorks | `aws-opsworks` | 99.9% |
| AWS PrivateLink | `aws-privatelink` | 99.9% |
| AWS Resilience Hub | `aws-resilience-hub` | 99.9% |
| AWS RoboMaker | `aws-robomaker` | 99.9% |
| AWS Secrets Manager | `aws-secrets-manager` | 99.9% |
| AWS Security Hub | `aws-security-hub` | 99.9% |
| AWS Service Catalog | `aws-service-catalog` | 99.9% |
| AWS Shield Advanced | `aws-shield-advanced` | Unclear (set as 100%) |
| AWS Site-to-site VPN | `aws-site-to-site-vpn` | 99.95% |
| AWS Step Functions | `aws-step-functions` | 99.9% |
| AWS Systems Manager | `aws-systems-manager` | 99.9% |
| AWS Transit Gateway | `aws-transit-gateway` | 99.99% |
| AWS WAF | `aws-waf` | 99.95% |
| AWS X-Ray | `aws-xray` | 99.9% |
| ElastiCache FOR Memcaches cross-AZ configurations and ElastiCache for Redis Multi-AZ configurations | `amazon-elasticache-memcached-crossaz` | 99.9% |
### Azure SLAs
Please refer to [https://azure.microsoft.com/en-us/support/legal/sla/](https://azure.microsoft.com/en-us/support/legal/sla/) and [https://azure.microsoft.com/en-us/support/legal/sla/summary/](https://azure.microsoft.com/en-us/support/legal/sla/summary/) for more information.
| **Service** | **Key** | **SLA** |
| ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ---------------------------------------------- | ------- |
| API Management - Consumption Tier, Basic Tier, Standard Tier, and Premium Tier deployments scaled within a single region | `azure-apim-standard` | 99.95% |
| API Management - Premium Tier with deployments scaled across two or more regions | `azure-apim-premium-multiregion` | 99.99% |
| API Management - Premium Tier with deployments scaled across two or more availability zones in a region | `azure-apim-premium-multiaz` | 99.99% |
| App Configuration | `azure-app-config` | 99.9% |
| App Service | `azure-app-service` | 99.95% |
| Application Gateway Cloud Service - Two or more medium or larger instances, or deployments capable of supporting autoscale or zone redundancy | `azure-application-gateway` | 99.95% |
| Automation | `azure-automation` | 99.9% |
| Azure Active Directory Basic and Premium services | `azure-ad-premium` | 99.99% |
| Azure Active Directory B2C | `azure-ad-b2c` | 99.9% |
| Azure Active Directory Domain Services | `azure-ad-ds` | 99.9% |
| Azure Analysis Services | `azure-analysis-services` | 99.9% |
| Azure Applied AI Services | `azure-applied-ai-services` | 99.9% |
| Azure Arc | `azure-arc` | 99.9% |
| Azure Backup | `azure-backup` | 99.9% |
| Azure Bastion | `azure-bastion` | 99.95% |
| Azure Bot Services | `azure-bot-services` | 99.9% |
| Azure Cognitive Search | `azure-cognitive-search` | 99.9% |
| Azure Communication Services | `azure-communication-services` | 99.9% |
| Azure Cosmos DB - Single Azure region using any of the 5 Consistency Levels or Database Accounts spanning multiple Azure regions, using any of the 4 relaxed Consistency Levels | `azure-cosmosdb-single` | 99.99% |
| Azure Cosmos DB - Multiple Azure regions | `azure-cosmosdb-multiregion` | 99.999% |
| Azure Data Explorer | `azure-data-explorer` | 99.9% |
| Azure Data Lake Storage Gen1 | `azure-datalake-storage-gen1` | 99.9% |
| Azure Data Share | `azure-data-share` | 99.9% |
| Azure Database for MariaDB | `azure-database-mariadb` | 99.99% |
| Azure Database for MySQL | `azure-database-mysql` | 99.99% |
| Microsoft Azure Database for PostgreSQL Server - Single Server | `azure-database-postgresql-single` | 99.99% |
| Microsoft Azure Database for PostgreSQL, Hyperscale (Citus) High Availability Nodes | `azure-database-postgresql-hyperscale` | 99.95% |
| Microsoft Azure Database for PostgreSQL, Flexible server configured with Zone Redundant High Availability | `azure-database-postgresql-flex-zoneredundant` | 99.99% |
| Microsoft Azure Database for PostgreSQL, Flexible server configured with Same Zone High Availability | `azure-database-postgresql-flex-samezone` | 99.95% |
| Microsoft Azure Database for PostgreSQL, Flexible server configured without Zone Redundant High Availability | `azure-database-postgresql-flex` | 99.9% |
| Azure Databricks | `azure-databricks` | 99.95% |
| Azure DDoS Protection | `azure-ddos-protection` | 99.99% |
| Azure Defender, Standard tier | `azure-defender-standard` | 99.9% |
| Azure DevOps Services for paid Azure DevOps Services users, incl. users with paid User-Based Extensions to Azure DevOps Services + Paid Azure Pipelines | `azure-devops` | 99.9% |
| Azure Digital Twins | `azure-digital-twins` | 99.9% |
| Azure DNS | `azure-dns` | 100% |
| Azure ExpressRoute | `azure-expressroute` | 99.95% |
| Azure Firewall deployed within a single Availability Zone | `azure-firewall-singlezone` | 99.95% |
| Azure Firewall deployed within two or more Availability Zones in the same Azure region | `azure-firewall-multizone` | 99.99% |
| Azure Front Door | `azure-frontdoor` | 99.99% |
| Azure Functions - Consumption plan | `azure-functions-consumption` | 99.95% |
| Azure Functions - Premium plan or the Dedicated App Service plan | `azure-functions-premium` | 99.95% |
| Azure Guest Configuration for Azure Arc Connected Servers | `azure-guest-config-azurearc` | 99.9% |
| Azure Health Data Services | `azure-health-data-services` | 99.9% |
| Azure Information Protection | `azure-information-protection` | 99.9% |
| Azure IoT Central | `azure-iot-central` | 99.9% |
| Azure IoT Hub | `azure-iot-hub` | 99.9% |
| Azure IoT Hub Device Provisioning Service | `azure-iot-hub-dps` | 99.9% |
| Azure Key Vault Managed HSM | `azure-keyvault-hsm` | 99.9% |
| Azure Kubernetes Service (AKS) - Kubernetes API Server for AKS Clusters that use Azure Availability Zones (customer using Uptime SLA) | `azure-aks-az` | 99.95% |
| Azure Kubernetes Service (AKS) - AKS Clusters that don't use Azure Availability Zones (customer using Uptime SLA) | `azure-aks` | 99.9% |
| Azure Lab Services | `azure-lab-services` | 99.9% |
| Azure Logic Apps | `azure-logic-apps` | 99.9% |
| Azure Managed Instance for Apache Cassandra - Cassandra Data Center deployed using Azure Managed Instance for Apache Cassandra | `azure-cassandra` | 99.95% |
| Azure Managed Instance for Apache Cassandra - Cassandra Data Center deployed with Availability Zone support enabled in an Azure region that supports Availability Zones | `azure-cassandra-az` | 99.99% |
| Azure Maps | `azure-maps` | 99.9% |
| Azure Monitor | `azure-monitor` | 99.9% |
| Log Analytics | `azure-log-analytics` | 99.9% |
| Application Insights | `azure-application-insights` | 99.9% |
| Azure NetApp Files | `azure-netapp-files` | 99.99% |
| Azure Private Link | `azure-private-link` | 99.99% |
| Azure Purview | `azure-purview` | 99.9% |
| Azure Red Hat OpenShift | `azure-redhat-openshift` | 99.9% |
| Azure Route Server | `azure-route-server` | 99.95% |
| Azure SignalR Service | `azure-signalr-service` | 99.9% |
| Azure Site Recovery - Protected Instance configured for On-Premises-to-On-Premises Failover | `azure-site-recovery` | 99.9% |
| Azure Spring Cloud | `azure-spring-cloud` | 99.9% |
| Azure SQL Database - General Purpose, Business Critical or Premium tiers configured as Zone Redundant Deployments | `azure-sql-general-zone` | 99.995% |
| Azure SQL Database - General Purpose, Business Critical or Premium tiers not configured for Zone Redundant Deployments | `azure-sql-general` | 99.99% |
| Azure SQL Database - Basic or Standard tiers | `azure-sql-standard` | 99.99% |
| Azure SQL Database - Hyperscale tier with two or more replicas have an availability guarantee | `azure-sql-hyperscale-multi-replica` | 99.99% |
| Azure SQL Database - Hyperscale tier with one replica | `azure-sql-hyperscale-one-replica` | 99.95% |
| Azure SQL Database - Hyperscale tier with zero replicas | `azure-sql-hyperscale` | 99.9% |
| Azure SQL Managed Instance | `azure-sql-managed` | 99.99% |
| Azure Stream Analytics | `azure-stream-analytics` | 99.9% |
| Azure Synapse Analytics | `azure-synapse-analytics` | 99.9% |
| Azure Synapse Analytics - Apache Spark | `azure-synapse-analytics-spark` | 99% |
| Azure Time Series Insights | `azure-timeseries-insights` | 99.9% |
| Azure VMware Solution | `azure-vmware-solution` | 99.9% |
| Azure VMware Solution by CloudSimple | `azure-vmware-solution-cloudsimple` | 99.9% |
| Azure VNet NAT | `azure-vnet-nat` | 99.99% |
| Azure Web PubSub | `azure-web-pubsub` | 99.9% |
| BareMetal Infrastructure - High Availability pair | `azure-baremetal-ha-pair` | 99.99% |
| BareMetal Infrastructure - Single Instance | `azure-baremetal-single` | 99.9% |
| BizTalk Services - Basic, Standard and Premium tiers | `azure-biztalk-standard` | 99.9% |
| Cache - Standard, Premium, Enterprise, and Enterprise Flash tier | `azure-cache-standard` | 99.9% |
| Cache - Enterprise and Enterprise Flash tier Cache deployed to three or more Availability Zones in the same Azure region | `azure-cache-enterprise` | 99.99% |
| Cache - Enterprise and Enterprise Flash tier Cache deployed to min. 3 Azure regions and 3 or more Availability Zones in each region + w/ geo-replication enabled for all Cache instances | `azure-cache-enterprise-georeplica` | 99.999% |
| Cloud Services - two or more role instances in different fault and upgrade domains | `azure-cloud-services` | 99.95% |
| Virtual Machines that have two or more instances deployed in the same Availability Set | `azure-vm-multi-instance` | 99.95% |
| Single Instance Virtual Machine using premium storage for all disks | `azure-vm-single-premium-storage` | 99.9% |
| Cognitive Services Standard tier | `azure-cognitive-services-standard` | 99.9% |
| Content Delivery Network (CDN) | `azure-cdn` | 99.9% |
| Cost Management + Billing | `azure-cost-management` | 99.9% |
| Data Catalog | `azure-data-catalog` | 99.9% |
| Data Lake Analytics | `azure-datalake-analytics` | 99.9% |
| Event Grid | `azure-eventgrid` | 99.9% |
| Event Hubs - Basic and Standard tiers | `azure-eventhub-standard` | 99.95% |
| Event Hubs - Premium and Dedicated tiers | `azure-eventhub-premium` | 99.99% |
| HDInsight | `azure-hdinsight` | 99.9% |
| Health Bot | `azure-healthbot` | 99.9% |
| Key Vault | `azure-keyvault` | 99.99% |
| Load Balancer | `azure-load-balancer` | 99.99% |
| Machine Learning Studio - Request Response Service (RRS) | `azure-mlstudio-rrs` | 99.95% |
| Machine Learning Studio - Batch Execution Service (BES) and management APIs | `azure-mlstudio-bes` | 99.9% |
| Media Services | `azure-media-services` | 99.9% |
| Mobile Services - Standard and Premium tiers | `azure-mobile-services-standard` | 99.9% |
| Network Watcher | `azure-network-watcher` | 99.9% |
| On Demand Capacity Reservations for Virtual Machines | `azure-vm-ondemand-reservations` | 99.9% |
| Power BI Embedded | `azure-powerbi-embedded` | 99.9% |
| Remote Rendering | `azure-remote-rendering` | 99.9% |
| SAP HANA on Azure Large Instances - Configured in a High Availability Pair | `azure-sap-ha` | 99.99% |
| SAP HANA on Azure Large Instances - Single Instance | `azure-sap-single` | 99.9% |
| Scheduler | `azure-scheduler` | 99.9% |
| Service Bus | `azure-service-bus` | 99.9% |
| Spatial Anchors | `azure-spatial-anchors` | 99.9% |
| SQL Server Stretch Database | `azure-sql-server-stretch-database` | 99.9% |
| Static Web Apps - Standard hosting plan | `azure-staticwebapps-standard` | 99.95% |
| Storage Accounts - Read Access-Geo Redundant Storage (RA-GRS) Accounts | `azure-storage-ragrs-account` | 99.99% |
| Storage Accounts - Read Access-Geo Redundant Storage (RA-GRS) Accounts (Cool and Archive Access Tiers) | `azure-storage-ragrs-account-cool` | 99.9% |
| Storage Accounts - Locally Redundant Storage (LRS), Zone Redundant Storage (ZRS), and Geo Redundant Storage (GRS) | `azure-storage-grs-storage` | 99.9% |
| Storage Accounts - Locally Redundant Storage (LRS), Zone Redundant Storage (ZRS), and Geo Redundant Storage (GRS) (Cool and Archive Access Tiers) | `azure-storage-grs-storage-cool` | 99% |
| StorSimple | `azure-storsimple` | 99.9% |
| Traffic Manager | `azure-traffic-manager` | 99.9% |
| Virtual WAN | `azure-virtual-wan` | 99.95% |
| Visual Studio App Center | `azure-appcenter` | 99.9% |
| VPN Gateway - Basic Gateway for VPN or Basic Gateway for ExpressRoute | `azure-vpn-basic-expressroute` | 99.9% |
| VPN Gateway - Standard, High Performance, VpnGw1, VpnGw2, VpnGw3 Gateway for VPN | `azure-vpn-standard` | 99.95% |
| VPN Gateway - Standard, High Performance, Ultra Performance Gateway for ExpressRoute | `azure-vpn-standard-expressroute` | 99.95% |
| Windows 10 IoT Core Services | `azure-win10-iot-core-services` | 99.9% |
### Google Cloud Platform SLAs
Please refer to [https://cloud.google.com/terms/sla](https://cloud.google.com/terms/sla) for more information.
| **Service** | **Key** | **SLA** |
| ---------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------- | ------- |
| AI Platform Training and Prediction | `gcp-ai-platform` | 99.5% |
| Apigee Standard | `gcp-apigee-standard` | 99% |
| Apigee Enterprise single-region | `gcp-apigee-enterprise` | 99.9% |
| Apigee Enterprise multi-region (includes Apigee Enterprise Plus) | `gcp-apigee-enterprise-multiregion` | 99.99% |
| App Engine | `gcp-app-engine` | 99.95% |
| Cloud Translation and AutoML Translation (Basic, Advanced, AutoML) | `gcp-cloud-translation` | 99.9% |
| Bare Metal Solution | `gcp-baremetal` | 99.9% |
| BigQuery | `gcp-bigquery` | 99.99% |
| Cloud Bigtable Zonal instance (single cluster) | `gcp-bigtable-single-cluster` | 99.9% |
| Cloud Bigtable Replicated Instance (2 or more clusters) with Single-Cluster routing policy | `gcp-bigtable-replicated-single-cluster-routing` | 99.9% |
| Cloud Bigtable Replicated Instance (2 or more clusters) with Multi-Cluster routing policy (3 or more Regions) | `gcp-bigtable-replicated-multicluster-routing-3-or-more-regions` | 99.999% |
| Cloud Bigtable Replicated Instance (2 or more clusters) with Multi-Cluster routing policy (fewer than 3 Regions) | `gcp-bigtable-replicated-multicluster-routing-fewer-than-3-regions` | 99.99% |
| Cloud Build | `gcp-cloud-build` | 99.95% |
| Cloud CDN | `gcp-cloud-cdn` | 99.95% |
| Cloud DLP | `gcp-cloud-dlp` | 99.5% |
| Cloud DNS | `gcp-cloud-dns` | 100% |
| Cloud External Key Manager | `gcp-external-key-manager` | 99.5% |
| Cloud Filestore Basic SSD or Cloud Filestore Basic HDD | `gcp-cloud-filestore` | 99.9% |
| Cloud Filestore Enterprise | `gcp-cloud-filestore-enterprise` | 99.99% |
| Cloud Functions | `gcp-cloud-functions` | 99.95% |
| Cloud Key Management Service and Cloud HSM - Operations originating from a Customer Application or Customer End User | `gcp-cloud-key-management` | 99.95% |
| Cloud Key Management Service and Cloud HSM - Operations requested by service account (incl. via CMEK-enabled services) | `gcp-cloud-key-management-service-account` | 99.99% |
| Cloud Healthcare | `gcp-cloud-healthcare` | 99.9% |
| Cloud Identity | `gcp-cloud-identity` | 99.9% |
| Cloud Dedicated and Partner Interconnect - Interconnect service for production-level applications | `gcp-interconnect-production` | 99.9% |
| Cloud Dedicated and Partner Interconnect - Interconnect service for non-critical applications | `gcp-interconnect-noncritical` | 99.9% |
| Cloud Dedicated and Partner Interconnect - Dedicated IC, single IC or multiple IC in 1 edge domain | None | None |
| Cloud Dedicated and Partner Interconnect - Partner IC, single VLAN attachment or multiple VLAN in 1 edge domain | None | None |
| Cloud Key Management Service and Cloud HSM - Operations originating from a Customer Application or Customer End User | `gcp-cloud-hsm` | 99.95% |
| Cloud Key Management Service and Cloud HSM - Operations requested by service account (incl. via CMEK-enabled services) | `gcp-cloud-hsm-service-account` | 99.99% |
| Cloud NAT | `gcp-cloud-nat` | 99.9% |
| Cloud Natural Language API and AutoML Natural Language | `gcp-natural-language` | 99.9% |
| Cloud Run | `gcp-cloud-run` | 99.95% |
| Cloud Spanner - Multi-Regional Instance | `gcp-spanner-multiregion` | 99.999% |
| Cloud Spanner - Regional Instance | `gcp-spanner-regional` | 99.99% |
| Cloud SQL | `gcp-cloud-sql` | 99.95% |
| Cloud Storage - Standard storage class in a multi-region or dual-region location of Cloud Storage | `gcp-cloud-storage-multiregion` | 99.95% |
| Cloud Storage - Standard class in regional Storage; Nearline, Coldline, or Archive storage in multi-region location | `gcp-cloud-storage-regional` | 99.9% |
| Cloud Storage - Nearline, Coldline, or Archive class in regional location; Durable Reduced in any location of Storage | `gcp-cloud-storage-reduced` | 99% |
| Cloud Storage - Any Cloud Storage bucket for which turbo replication feature has been activated the entire month | | |
| -> Monthly Replication Time Conformance | `gcp-cloud-storage-turbo-time` | 99.9% |
| -> Monthly Replication Volume Conformance | `gcp-cloud-storage-turbo-volume` | 99.9% |
| Cloud Storage for Firebase - Multi-Regional Storage class of Google Cloud Storage | `gcp-cloud-storage-firebase-multiregion` | 99.95% |
| Cloud Storage for Firebase - Regional Storage class of Google Cloud Storage | `gcp-cloud-storage-firebase-regional` | 99.9% |
| Cloud Storage for Firebase - Nearline, Coldline and Durable Reduced Availability Storage classes of Cloud Storage | `gcp-cloud-storage-firebase-reduced` | 99% |
| Cloud Tasks | `gcp-cloud-tasks` | 99.95% |
| Cloud Vision and AutoML Vision | `gcp-cloud-vision` | 99.9% |
| Cloud VPN - Classic VPN | `gcp-cloud-vpn-classic` | 99.9% |
| Cloud VPN - High-availability (HA) VPN | `gcp-cloud-vpn-ha` | 99.99% |
| Compute Engine - Instances in Multiple Zones | `gcp-compute-engine-multizone` | 99.99% |
| Compute Engine - Single Instance | `gcp-compute-engine-single` | 99.5% |
| Compute Engine - Load balancing | `gcp-compute-engine-lb` | 99.99% |
| Data Catalog | `gcp-data-catalog` | 99.9% |
| Dataflow | `gcp-dataflow` | 99.9% |
| Dataplex | `gcp-dataplex` | 99.5% |
| Dataproc | `gcp-dataproc` | 99.5% |
| Datastore Multi-Region | `gcp-datastore-multiregion` | 99.95% |
| Datastore Regional | `gcp-datastore-regional` | 99.9% |
| Dialogflow | `gcp-dialogflow` | 99.9% |
| Document AI | `gcp-document-ai` | 99.9% |
| Firestore Multi-Region | `gcp-firestore-multiregion` | 99.999% |
| Firestore Regional | `gcp-firestore-regional` | 99.99% |
| Google Cloud Armor | `gcp-cloud-armor` | 99.99% |
| Google Cloud VMware Engine - Cluster in a single Zone with 5 to 16 nodes and FTT=2 or more | `gcp-cloud-vmware-ftt2` | 99.99% |
| Google Cloud VMware Engine - Cluster in a single Zone with 3 or 4 nodes and FTT=1 | `gcp-cloud-vmware-ftt1` | 99.9% |
| Google Cloud VMware Engine - Management Interfaces | `gcp-cloud-vmware-management` | 99.9% |
| Google Kubernetes Engine - Zonal Cluster (control plane) | `gcp-gke-zonal` | 99.5% |
| Google Kubernetes Engine - Regional Cluster (control plane) | `gcp-gke-regional` | 99.95% |
| Google Kubernetes Engine - Autopilot Cluster (control plane) | `gcp-gke-autopilot` | 99.95% |
| Google Kubernetes Engine - Autopilot Pods in Multiple Zones | `gcp-gke-autopilot-multizone` | 99.9% |
| Identity Platform | `gcp-identity-platform` | 99.95% |
| IoT Core | `gcp-iot-core` | 99.9% |
| Managed Microsoft AD | `gcp-managed-microsoft-ad` | 99.9% |
| Memorystore | `gcp-memorystore` | 99.9% |
| Network Connectivity Center | `gcp-network-connectivity-center` | 99.95% |
| Operations | `gcp-operations` | 99.95% |
| Pub/Sub | `gcp-pubsub` | 99.95% |
| Pub/Sub Lite regional topics | `gcp-pubsub-lite-regional` | 99.95% |
| Pub/Sub Lite zonal topics | `gcp-pubsub-lite-zonal` | 99.5% |
| reCAPTCHA Enterprise | `gcp-recaptcha-enterprise` | 99.9% |
| Secret Manager | `gcp-secret-manager` | 99.95% |
| Security Command Center | `gcp-security-command-center` | 99.9% |
| Speech-to-Text | `gcp-speech-to-text` | 99.9% |
| Talent Solution Job Search | `gcp-talent-solution` | 99.9% |
| Text-to-Speech | `gcp-text-to-speech` | 99.9% |
| Workflows | `gcp-workflows` | 99.9% |
| Vertex AI - Training, Deployment, Batch Prediction; Tabular, Image Online Prediction; Text Language Online Prediction | `gcp-vertex-ai-prediction` | 99.9% |
| Vertex AI - Custom Model Online Prediction for models deployed on 2 or more nodes; Vertex Pipelinesasdf | `gcp-vertex-ai-custom` | 99.5% |
| Video Intelligence API | `gcp-video-intelligence` | 99.9% |