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https://github.com/mittsh/freshdesk-zendesk-migration
Migrate your tickets, comments/notes, status away from Freshdesk and use the beautiful Zendesk!
https://github.com/mittsh/freshdesk-zendesk-migration
Last synced: 7 days ago
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Migrate your tickets, comments/notes, status away from Freshdesk and use the beautiful Zendesk!
- Host: GitHub
- URL: https://github.com/mittsh/freshdesk-zendesk-migration
- Owner: mittsh
- Created: 2014-04-07T00:19:54.000Z (over 10 years ago)
- Default Branch: master
- Last Pushed: 2014-04-07T01:07:00.000Z (over 10 years ago)
- Last Synced: 2024-11-05T14:14:34.870Z (about 2 months ago)
- Size: 141 KB
- Stars: 10
- Watchers: 3
- Forks: 6
- Open Issues: 1
-
Metadata Files:
- Readme: README.md
Awesome Lists containing this project
README
Migrate to Zendesk
==================
Migrate your tickets, comments/notes, status away from Freshdesk and use
the beautiful Zendesk!
Quick use
---------
Clone the repo, and open `f2z.py` with your favorite text editor.
Just change your Freshdesk and Zendesk credentials, and run the script with
Python.
```sh
python f2z.py
```
Custom fields
-------------
Both services have custom fields. Update the `custom_fields` dictionary
to migrate your fields. Keys are Freshdesk fields, values are Zendesk fields.
You can configure `custom_field_freshdesk_url`, this will set the previous
Freshdesk ticket URL into this field.
Type Migration
--------------
This will migrate Freshdesk Ticket Types into Zendesk. Pass a dictionary to
`type_migration`, keys being Freshdesk types and values Zendesk types.
Status Migration
----------------
If you're using custom statuses in Freshdesk, it will migrate them as status
and tag in Zendesk.
This will migrate Freshdesk Ticket Statuses into Zendesk. Pass a dictionary to
`status_migration`, keys being Freshdesk statuses, values are tuples of Zendesk
status and tags.
Run into a Python script
------------------------
`f2z.py` is designed so you can include it in your own Python module. Here is an example:
```python
import f2z
f2z = F2Z(
freshdesk_company=freshdesk_company,
freshdesk_username=freshdesk_username,
freshdesk_pw=freshdesk_pw,
zendesk_company=zendesk_company,
zendesk_username=zendesk_username,
zendesk_pw=zendesk_pw,
freshdesk_cache_dir=os.path.join(
os.path.dirname(__file__),
'fcache',
),
custom_fields={
'freshdesk_field':'4242',
},
custom_field_freshdesk_url='424242',
type_migration={
'Question':'Questions',
'Bug':'Incidents',
'Feature Request':'Tasks',
},
status_migration={
8:('pending', 'pending-for-release',)
}
)
f2z.migrate_all(205)
```
Roadmap
-------
* Add a note in the previous Freshdesk ticket with the new Zendesk Ticket URL (using http://freshdesk.com/api/#add_note_to_a_ticket)