https://github.com/mmaithani/itsm-project

1st project datamt
https://github.com/mmaithani/itsm-project

business-solutions csv notebook-jupyter python3

Last synced: 6 months ago
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1st project datamt

• Host: GitHub
• URL: https://github.com/mmaithani/itsm-project
• Owner: mmaithani
• Created: 2019-07-30T12:17:45.000Z (about 6 years ago)
• Default Branch: master
• Last Pushed: 2020-08-25T11:07:24.000Z (about 5 years ago)
• Last Synced: 2025-02-09T06:41:19.345Z (8 months ago)
• Topics: business-solutions, csv, notebook-jupyter, python3
• Language: Jupyter Notebook
• Homepage:
• Size: 12.7 MB
• Stars: 1
• Watchers: 3
• Forks: 3
• Open Issues: 1
• Metadata Files:
  • Readme: README.md
  • Contributing: CONTRIBUTING.md

Awesome Lists containing this project

README

          
# ITSM-project

ABC Tech is an mid-size organisation operation in IT-enabled business segment over a decade. On an average ABC Tech receives 22-25k IT incidents/tickets , which were handled to best practice ITIL framework with incident management , problem management, change management and configuration management processes. These ITIL practices attained matured process level and a recent audit confirmed that further improvement initiatives may not yield return of investment.

ABC Tech management is looking for ways to improve the incident management process as recent customer survey results shows that incident management is rated as poor.

Machine Learning as way to improve ITSM processes

ABC Tech management recently attended Machine Learning conference on ML for ITSM.

Machine learning looks prospective to improve ITSM processes through prediction and automation. They came up with 4 key areas, where ML can help ITSM process in ABC Tech.