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https://github.com/msusazureaccelerators/conversational-azure-openai-accelerator

The Conversational Azure OpenAI (ChatGPT) Accelerator, from Microsoft partner Zammo.ai, uses OpenAI to improve customer experience by automating conversations and summarizations. This leverages Azure AI services, deploys to voice and text channels, and saves customers time creating UI, conversational flows, and API integrations.
https://github.com/msusazureaccelerators/conversational-azure-openai-accelerator

accelerator ai analytics artificial-intelligence azure chatbot chatgpt machine-learning microsoft openai telephony

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The Conversational Azure OpenAI (ChatGPT) Accelerator, from Microsoft partner Zammo.ai, uses OpenAI to improve customer experience by automating conversations and summarizations. This leverages Azure AI services, deploys to voice and text channels, and saves customers time creating UI, conversational flows, and API integrations.

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README 

        
![MSUS Solution Accelerator](./images/MSUS%20Solution%20Accelerator%20Banner%20Two_981.png)



# Conversational Azure OpenAI (ChatGPT) Accelerator



**Rapid, no-cost Custom Demo tailored to customer use cases, from internal HR/IT to external contact center to training, teaching and learning for public, consumers, constituents, students, faculty or staff. Focused on top use cases of GenAI conversation and summarization, plus live backend data integration.**



Here are two examples of customers — using this GenAI Accelerator and only in-house resources to deploy valuable automated conversations:

1. [GovTech Magazine interview of Monty 2.0 Program Manager (PM) Shayna Taqi](https://microsoft.sharepoint.com/:b:/t/CAF-SolutionAccelerators/EU2mFzOCwS1Hu_XcvTvuLLUBLFB4NJx3Bz07Vq-XIM-S4g?e=0m5vIb) from Montogomery County, Maryland.



2. California State University (CSU System - [video highlights and quotes from their "CSU Tech Connect AI in July" pulic event series](https://microsoft.sharepoint.com/:b:/t/CAF-SolutionAccelerators/EWW5kAuHQtdAorojqyBXy2YBNOqDeV_v6qEAmDRFYid-Og?e=BOHyhp).



Demos of three different campuses and customer teams showing off their Azure-via-Zammo automated conversation projects, including:

- IT Help Desk

- Accessibility Technology Initiative (ATI)

- Student Grade Checker with backend integration to Canvas Learning Management System (LMS)—API integration completed in three weeks using only in house resources



Automating conversations across voice and text channels is a valuable, even essential, way to save money and improve customer and employee experience. Yet the slow, complex and expensive traditional process has blocked progress. Today, however, the era of manually curating knowledge bases is officially over.



With most customers requesting "ChatGPT using only my data," the best approach to do that efficiently and powerfully is by combining Azure OpenAI + Cognitive Search. This Accelerator quickly provides a ChatGPT experience using your web pages, knowledge base articles and data sources. It also deploys these automated conversations across voice, text and social channels, in multiple languages, with unified analytics.



The Conversational Azure OpenA Accelerator natively uses Microsoft’s most advanced AI including Azure OpenAI Service and Semantic Search in the software tooling of trusted partner Zammo.ai, which combines ~50 Azure resources in a unique voice-first architecture, residing securely on your Azure tenant.



The Accelerator enables simultaneous deployment of conversational content to chatbots, IVR, voice assistants and more in one click. This accelerator solution has virtually eliminated the need for in-depth IT involvement by providing a feature-rich platform that any user can navigate, regardless of their technical background. It provides customers with 24/7 automated assistance, leveraging OpenAI’s powerful ChatGPT language engine, combined with the Azure Conversational Language Understanding (CLU) and LUIS natural language processing (NLP) capabilities. This results in a conversational experience that can converse in human-like dialogue, respond intelligently, and capture content, all captured in omni-channel unified analytics which provides valuable insights to improve customer experience.   

 

 

 ## Challenges

* Staff is overwhelmed with repetitive questions & tasks consuming employee time and company costs 

* Customer expectations for 24/7 support and services  

* With a focus on inclusion and accessibility compliance, enterprises want to operate with multi-lingual capabilities and across channels 

* With so many channels of communication with customers and employees, businesses are drowning in channel-specific data and need consolidated analytics 

 

 ## Benefits

* Quickly leverage the most advanced technology, such as Azure OpenAI and ChatGPT, without a massive technical lift to learn how to build, connect and deploy each individual building block 

* Benefit from a 100% Azure solution that leverages dozens of Azure AI and data services, in a unique voice-first architecture, and resides on the customer Azure subscription, with a one-click deployment from the Azure Marketplace 

* Automatically generate conversational content from your existing content repositories, then simultaneously publish to multiple channels including website chatbots, IVR, voice assistants, Teams chatbot, etc. 

* Develop multi-turn conversational experiences and connect to backend systems and/or other Azure services like Cognitive Search, Document Translation, Custom Voice, AI Personalizer, Recommendation Engine, Speaker Verification, etc. 

* Rapidly augment existing IVR system by adding a conversational AI layer vs. Long, expensive rip and replace projects  

* Provide improved user-experience with 24/7 support and address routine and repetitive inquires much faster 

* Avoid lengthy and complex IT projects with a solution live in days or weeks not months or years 

* Automate multilingual intelligent responses with direct integration to Azure Translation Services 

* Provide a digital communication experience that is accessible and ADA compliant. 

* Templated, industry-specific conversation libraries can be re-used or easily modified to accelerate content creation and scale quickly 

 

 ## Architecture

 ![Conversational Azure OpenAI Accelerator Architecture](./images/OPENAI%20Architecture%20Diagram.png)



 

## Demo Environment

If you want to schedule a demo that is customized to your use case, and also enable direct customer access, request a rapid POC via email at [email protected] CC: [email protected]. 



## Demo Videos 

 [Contoso Insurance Zammo-Azure OpenAI Demo](https://vimeo.com/792353110/314f63bbc3?share=copy)

 

 [Contoso Government Zammo-Azure OpenAI Demo](https://vimeo.com/792722191/6aa7391024?share=copy)

 

 [Contoso Financial Services Zammo-Azure OpenAI Demo](https://vimeo.com/791949738/72dd087931?share=copy)

 

 [Contoso Higher Education Zammo-Azure OpenAI Demo](https://vimeo.com/806037988/60a8102d5c?share=copy)

 

 [Contoso Health Services Zammo-Azure OpenAI Demo](https://vimeo.com/797103031/6c711ec844?share=copy)

 

 [Contoso Retail Zammo-Azure OpenAI Demo](https://vimeo.com/809941410/b97bbb775f?share=copy)

 

 [Contoso Manufacturing Zammo-Azure OpenAI Demo](https://vimeo.com/820587608/266d1e636e?share=copy)



 [Contoso Internal HR & IT Zammo-Azure OpenAI Demo](https://vimeo.com/861297267/9502b770e1?share=copy)



 [Contoso Banking Zammo-Azure OpenAI Demo](https://vimeo.com/862102979/e41ca8b1fe?share=copy)



 [Contoso Utilities Zammo-Azure OpenAI Demo](https://vimeo.com/862456866/187373f48e?share=copy)

 

 [Demo 1 - Simple Setup and Deployment](https://vimeo.com/578609724/970bdbadb5?embedded=true&source=video_title&owner=98548747)

 

 [Demo 2 - Expanding Your Content](https://vimeo.com/578610828/dc121d0ecf?embedded=true&source=video_title&owner=98548747)

 

 [Demo 3 - Analytics-Driven Optimization](https://vimeo.com/578612056/483c00f2b2?embedded=true&source=video_title&owner=98548747)

 

 ## Customer Stories 

[First case study globally documenting the success of ChatGPT using only customer data, City of Kelowna](https://customers.microsoft.com/en-us/story/1641166525350342888-city-of-kelowna-government-azure-open-ai-service).



[Zammo brings conversational AI, cross-platform voice apps, and chatbots to customers with Microsoft Azure Cloud Services](https://customers.microsoft.com/EN-US/story/1345814013982373610-zammo-professional-services-azure-en-united-states)



[Zammo.ai SaaS platform powered by Azure OpenAI Service](https://customers.microsoft.com/en-us/story/1618376584724698898-zammo-professional-services-azure-openai-services)



[Montgomery County Government (Maryland) uses Azure AI-based Zammo.ai to support successful COVID-19 vaccination program](https://customers.microsoft.com/en-us/story/1354241398257818859-zammo-ai-partner-professional-services-cognitive-services)



[Washington governments respond to COVID-19 with Microsoft chatbots](https://www.microsoft.com/en-us/industry/microsoft-in-business/business-transformation/2020/07/24/washington-governments-respond-to-covid-19-with-microsoft-chatbots/)

 

## License

Copyright (c) Microsoft Corporation



All rights reserved.



MIT License



Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the ""Software""), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:



The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software.



THE SOFTWARE IS PROVIDED AS IS, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE



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## Trademarks



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trademarks or logos is subject to and must follow 

[Microsoft's Trademark & Brand Guidelines](https://www.microsoft.com/en-us/legal/intellectualproperty/trademarks/usage/general).

Use of Microsoft trademarks or logos in modified versions of this project must not cause confusion or imply Microsoft sponsorship.

Any use of third-party trademarks or logos are subject to those third-party's policies.