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https://github.com/namazso/virustotal-fpcontacts

Contacts for VirusTotal scanners
https://github.com/namazso/virustotal-fpcontacts

antivirus false-positive virus-scanning virustotal

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Contacts for VirusTotal scanners

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README 

        
# VirusTotal false positive contacts collection



## Wall of Shame



These vendors don't provide a free and registration-less way to submit false positives via HTTP or e-mail.



* Alibaba ([email protected] rejected my mail as spam)

* Baidu ([email protected] bounces with user not found [#1](https://github.com/namazso/VirusTotal-FPContacts/issues/1))

* Cynet ([email protected] is unresponsive)

* Kingsoft ([email protected] bounces with user not found [#3](https://github.com/namazso/VirusTotal-FPContacts/issues/3))

* Malwarebytes ([login only](https://forums.malwarebytes.com/forum/122-false-positives/))

* SUPERAntiSpyware (via program interface)

* TotalDefense ([can submit via landline call WTF??](https://support.totaldefense.com/hc/en-us/articles/228497367-What-Is-A-False-Positive-))

* Yandex ([email protected] rejects mails [#4](https://github.com/namazso/VirusTotal-FPContacts/issues/4))



## How to send e-mails



Most vendors ask you to zip up the sample with the password "infected". Use ZipCrypto and be sure to write down the password in the email too. A subject line like `False positive - ` is preferred, as several vendors have automatic email rules for this.



## Conditions / priority / contributing



Only submission methods that require no active license, registration, download of a tool is listed. Anything not fulfilling this goes to the Wall of Shame. For ones that do have one of these, online forms are preferred over emails. If the email is linked on their website, the link is preferred since it contains format information.



## Table



| Product | How to submit |

| ------- | ---- |

| Acronis | https://kb.acronis.com/content/62189 |

| Ad-Aware | https://www.adaware.com/report-false-positives |

| AhnLab-V3 | [email protected] |

| ALYac | [email protected] |

| Antiy-AVL | https://www.antiy.net/contacts/ |

| SecureAge APEX | https://uav.secureage.com/falsepositive/ |

| Arcabit | [email protected] |

| Avast | https://www.avast.com/false-positive-file-form.php |

| AVG | https://www.avg.com/en-us/false-positive-file-form |

| Avira | https://www.avira.com/en/analysis/submit |

| BitDefender | https://www.bitdefender.com/consumer/support/answer/40673/ |

| Bkav | [email protected], [email protected], [email protected] |

| CAT-QuickHeal | https://www.quickheal.com/submitticket/ |

| Certego | [email protected] |

| ClamAV | https://www.clamav.net/reports/fp or https://www.immunet.com/false_positive |

| CMC | [email protected], [email protected] |

| Comodo | https://www.comodo.com/home/internet-security/submit.php [email protected] |

| CrowdStrike Falcon | [email protected] |

| Cybereason | [email protected] |

| Cylance | https://web.archive.org/web/20190929165253/https://home-support.cylance.com/hc/en-us/articles/360026236014-FAQ-VirusTotal-Inquiry |

| Cyren | https://www.cyren.com/support/reporting-av-misclassifications |

| DeepInstinct | [email protected] |

| DrWeb | https://vms.drweb.com/sendvirus/ |

| eGambit | https://tehtris.com/en/false-positive-negative-requests/ |

| Elastic | https://discuss.elastic.co/t/submitting-false-positives/232322 |

| Emsisoft | [email protected] |

| eScan | [email protected] |

| ESET-NOD32 | https://support.eset.com/en/kb141-submit-a-virus-website-or-potential-false-positive-sample-to-the-eset-lab#SubmitFile |

| F-Secure | https://www.f-secure.com/en/business/support-and-downloads/submit-a-sample |

| FireEye | [email protected] |

| Fortinet | [email protected] |

| GData | https://su.gdatasoftware.com/us/sample-submission/ |

| Gridinsoft | https://anti-malware.gridinsoft.com/false-detect/ |

| Ikarus | [email protected] |

| Jiangmin | [email protected] |

| K7AntiVirus / K7GW | [email protected] |

| Kaspersky | https://opentip.kaspersky.com/ |

| Lionic | https://www.lionic.com/reportfp/ |

| MAX (SaintSecurity) | [email protected] |

| MaxSecure | [email protected] ([with program](https://www.maxpcsecure.com/support/spywaredetector/submitSamples.htm)) |

| McAfee | [email protected] |

| McAfee-GW-Edition | [email protected]

| Microsoft | [email protected] (or [login only](https://www.microsoft.com/en-us/wdsi/filesubmission?persona=SoftwareDeveloper)) |

| NANO-Antivirus | https://www.nanoav.pro/index.php?option=com_content&view=article&id=15&Itemid=83&lang=en |

| Palo Alto | [email protected] |

| Panda | https://www.pandasecurity.com/usa/homeusers/support/contact.htm?ts=1 |

| Qihoo-360 | https://www.360totalsecurity.com/en/suspicion/false-positive/ |

| Rising | http://mailcenter.rising.com.cn/filecheck_en/ |

| Sangfor Engine Zero | [email protected] |

| SentinelOne | [email protected] |

| Sophos | [email protected] |

| Symantec | https://symsubmit.symantec.com/ |

| Tachyon | [email protected] (include detection name) |

| Tencent | [email protected] |

| Trapmine | [email protected] 

| Trustlook | [email protected] |

| TrendMicro | https://www.trendmicro.com/en_us/about/legal/detection-reevaluation.html |

| VBA32 | [email protected] |

| VirIT | https://www.tgsoft.it/clienti/inviaFile.asp |

| VIPRE | https://www.vipre.com/support/submit-false-positive/ |

| ViRobot | [email protected] |

| WebRoot | https://www.webroot.com/us/en/business/support/vendor-dispute-contact-us |

| Zillya | [email protected] |

| ZoneAlarm | https://opentip.kaspersky.com/ |

| Zoner | [email protected] |



## Sources



I'd like to thank these sites for providing valuable information:



* https://github.com/slolife/antivirus-false-positive-reports

* https://www.starmessagesoftware.com/blog/report-submit-false-positive-antivirus-software

* https://www.techsupportalert.com/content/how-report-malware-or-false-positives-multiple-antivirus-vendors.htm

* https://pastebin.com/cj746RvK

* https://straighttips.blogspot.com/2019/12/virustotal-report-false-positives.html

* https://github.com/alternat0r/List-of-Antivirus-Labs-Email-for-Malware-Submission

* https://ifreework.com/blog/soobshhit-o-lozhnom-srabatyvanii-antivirusa-na-vash-sajt/

* https://pastebin.com/7p9M49s2

* https://support.virustotal.com/hc/en-us/articles/115002146809-Contributors

* https://github.com/yaronelh/False-Positive-Center

* https://bitcoinissafe.com/antivirus-contact-list