https://github.com/netways/rt-extension-usersearch

User search overview with ticket counts by state
https://github.com/netways/rt-extension-usersearch

extension request-tracker search ticket-system

Last synced: 3 months ago
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User search overview with ticket counts by state

• Host: GitHub
• URL: https://github.com/netways/rt-extension-usersearch
• Owner: NETWAYS
• License: gpl-2.0
• Created: 2017-12-27T13:33:14.000Z (over 7 years ago)
• Default Branch: master
• Last Pushed: 2024-05-07T06:14:00.000Z (about 1 year ago)
• Last Synced: 2025-03-27T22:11:52.306Z (3 months ago)
• Topics: extension, request-tracker, search, ticket-system
• Language: Perl
• Homepage:
• Size: 188 KB
• Stars: 2
• Watchers: 8
• Forks: 2
• Open Issues: 0
• Metadata Files:
  • Readme: README
  • License: LICENSE
  • Authors: AUTHORS

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README

        
NAME

    RT-Extension-UserSearch - Provides a portlet to list members of a

    configurable group

DESCRIPTION

    This portlet lists privileged users and their ticket count grouped by state.

    Only users with the permission `ShowUserSearch` can add this portlet

    to their homepage dashboard.

RT VERSION

    Works with RT 4.4.2

INSTALLATION

    perl Makefile.PL

    make

    make install

        May need root permissions

    Edit your /opt/rt4/etc/RT_SiteConfig.pm

        Add this line:

            Plugin('RT::Extension::UserSearch');

    Clear your mason cache

            rm -rf /opt/rt4/var/mason_data/obj

    Restart your webserver

CONFIGURATION

    By default, all privilegued users are shown. There is a known problem

    with users which don't own any tickets being hidden.

    If you want to show specific groups, you can configure an array of group names:

        Set($UserSearch_Groups,

        [ "netways" ]

        );

    This also works for sub group members included in the configured group.

    Navigate into Admin - Global - Group Rights and select the group to modify.

    Select the Rights for staff tab and tick Show the usersearch box.

    Users need to edit their dashboard and add the RT-Extension-UserSearch droplet.

AUTHOR

    NETWAYS GmbH [email protected]

BUGS

    All bugs should be reported on GitHub

    .

LICENSE AND COPYRIGHT

    This software is Copyright (c) 2018 by NETWAYS GmbH

    This is free software, licensed under:

      The GNU General Public License, Version 2, June 1991