https://github.com/nicolaspernoud/tinytickets
A very simple helpdesk system allowing to create and manage tickets from a web app and a native app.
https://github.com/nicolaspernoud/tinytickets
Last synced: 4 months ago
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A very simple helpdesk system allowing to create and manage tickets from a web app and a native app.
- Host: GitHub
- URL: https://github.com/nicolaspernoud/tinytickets
- Owner: nicolaspernoud
- License: agpl-3.0
- Created: 2021-08-07T14:59:18.000Z (over 3 years ago)
- Default Branch: main
- Last Pushed: 2024-05-03T16:37:30.000Z (10 months ago)
- Last Synced: 2024-08-01T13:27:29.568Z (7 months ago)
- Language: Dart
- Size: 1.57 MB
- Stars: 4
- Watchers: 1
- Forks: 0
- Open Issues: 0
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Metadata Files:
- Readme: README.md
- License: LICENSE
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README
# Tiny tickets
A very simple helpdesk system allowing to create and manage tickets from a web app and a native app.
Tickets are related to assets, users can create and close tickets, desk can create comments only.
## Architecture
### Back end
The backend is made with Rust and Rocket.
This backend makes use of SQLite.
### Front end
The front end is a flutter application, a web release is served by the back end, but a native app is also provided.
## Roles model
Roles haves the following rights :
| Role | Assets | Tickets | Comments |
| ----- | ------ | ------- | -------- |
| Users | R | CR | CR |
| Admin | CRUD | CRUD | CRUD |
The rights are defined by tokens, set as environment variables.
## Environment variables
| Environment Variable | Usage | Default value |
| -------------------- | ----------------------------------------------------------------------------------------------------- | --------------------------------- |
| USER_TOKEN | API token for users | random value (printed at startup) |
| ADMIN_TOKEN | API token for admins | random value (printed at startup) |
| MAIL_SERVER | hostname of mail server for mail notifications | empty (mails will not be send) |
| MAIL_USER | mail user for authenticating on the mail server | empty (mails will not be send) |
| MAIL_PASSWORD | mail password | empty (mails will not be send) |
| MAIL_FROM | mail address the mails will be sent from | empty (mails will not be send) |
| TICKET_MAIL_TO | mail address the mails on new ticket will be sent to | empty (mails will not be send) |
| COMMENT_MAIL_TO | mail address the mails on new comment will be sent to | empty (mails will not be send) |
| APP_TITLE | title displayed on top of the app | Tiny Tickets |
| DEBUG_MODE | In test mode, mails will be printed in stdout instead of beeing sent, and permissive CORS are enabled | false |