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https://github.com/noclocks/operations

No Clocks, LLC Operations
https://github.com/noclocks/operations

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No Clocks, LLC Operations

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# No Clocks, LLC Operations

> [!NOTE]
> This repository is a work in progress and is not yet complete.

## Badges

[![Automate Changelog](https://github.com/noclocks/operations/actions/workflows/changelog.yml/badge.svg)](https://github.com/noclocks/operations/actions/workflows/changelog.yml)

[![Publish Docs](https://github.com/noclocks/operations/actions/workflows/publish-docs.yml/badge.svg)](https://github.com/noclocks/operations/actions/workflows/publish-docs.yml)

## Contents

- [Introduction](#introduction)
- [Documentation](#documentation)
- [Operational Resources](#operational-resources)
- [Contact](#contact)

## Introduction

This repository contains the operations documentation for No Clocks, LLC.

We believe that setting up a well-organized repository structure for our ongoing operations is crucial for startups, especially those in the technology services sector.
A clear and logical structure helps streamline operations, improve collaboration, and ensure consistency across projects.

By organizing our operations with this repository, we can create a centralized hub for all essential operational resources,
making it easier for our team to access information, collaborate effectively, and maintain consistency in processes and procedures.

## Documentation

[`docs/`](./docs/):

This directory should contain all operational documentation, including, but not limited to:

- Onboarding procedures for team members
- Standard operating procedures (SOPs) for various tasks and processes.
- Network diagrams and infrastructure documentation.
- Disaster recovery plans and incident response procedures.
- Client communication guidelines and templates.

Some areas of primary interest are:

- [Clients](docs/clients.md)
- [Projects](docs/projects.md)
- [Services](docs/services.md)

## Operational Resources

1. **Policies and Procedures:**
- This directory holds all company policies and procedures related to operations, such as:
- HR policies (e.g., code of conduct, remote work policies).
- Security policies (e.g., data protection, access control).
- Compliance documentation (e.g., GDPR, HIPAA).
- Change management procedures.
- Incident management protocols.
2. **Infrastructure:**
- Contains configurations and templates for the startup's infrastructure setup, including:
- Infrastructure as Code (IaC) scripts (e.g., Terraform, CloudFormation).
- Configuration files for cloud services (e.g., AWS, Azure, GCP).
- Network configurations.
- Server provisioning scripts.
- Monitoring and alerting configurations.
3. **Automation Scripts:**
- Houses scripts for automating routine tasks and workflows, such as:
- Deployment scripts for applications and services.
- Backup and recovery scripts.
- Testing and validation scripts.
- Workflow orchestration scripts (e.g., using Ansible, Puppet, Chef).
4. **Vendor Management:**
- Contains information and contracts related to third-party vendors and service providers, including:
- Vendor contact information.
- Service level agreements (SLAs).
- Contracts and agreements.
- Renewal dates and terms.
5. **Quality Assurance:**
- Includes resources for ensuring the quality of operations, such as:
- Test plans and strategies.
- Automated testing scripts.
- Bug tracking and issue management templates.
- Performance testing configurations.
6. **Monitoring and Logging:**
- Holds configurations and scripts for monitoring and logging infrastructure and applications, including:
- Monitoring tool configurations (e.g., Prometheus, Grafana).
- Logging configurations (e.g., ELK stack, Splunk).
- Alerting rules and thresholds.
- Incident response playbooks based on monitoring alerts.
7. **Training and Development:**
- Contains resources for employee training and skill development, such as:
- Training materials for internal processes and tools.
- Technical documentation for relevant technologies.
- Skill development resources (e.g., online courses, books).
- Certification guidelines and study materials.
8. **Archives:**
- Provides a place to store outdated or deprecated documents and configurations for historical reference.

## Contact

For questions or comments, please contact contact@noclocks.dev.