https://github.com/onify/blueprint-freshservice-create-update-ticket

Onify Blueprint: Create and update ticket in Freshservice
https://github.com/onify/blueprint-freshservice-create-update-ticket

blueprint bpmn flow freshservice freshservice-api freshworks integration onify onify-blueprint onify-blueprints rest-api

Last synced: about 8 hours ago
JSON representation

Onify Blueprint: Create and update ticket in Freshservice

• Host: GitHub
• URL: https://github.com/onify/blueprint-freshservice-create-update-ticket
• Owner: onify
• License: mit
• Created: 2022-06-09T11:43:21.000Z (over 2 years ago)
• Default Branch: main
• Last Pushed: 2022-06-23T05:03:03.000Z (over 2 years ago)
• Last Synced: 2024-12-25T05:59:20.494Z (5 days ago)
• Topics: blueprint, bpmn, flow, freshservice, freshservice-api, freshworks, integration, onify, onify-blueprint, onify-blueprints, rest-api
• Language: JavaScript
• Homepage: https://onify.co
• Size: 465 KB
• Stars: 1
• Watchers: 1
• Forks: 0
• Open Issues: 0
• Metadata Files:
  • Readme: README.md
  • License: LICENSE

Awesome Lists containing this project

README

        
![Onify Blueprints](https://files.readme.io/8ba3f14-onify-blueprints-logo.png)

[![Project Status: WIP – Initial development is in progress, but there has not yet been a stable, usable release suitable for the public.](https://www.repostatus.org/badges/latest/wip.svg)](https://www.repostatus.org/#wip)

![Test suite](https://github.com/onify/blueprint-freshservice-create-update-ticket/workflows/Test%20suite/badge.svg)

# Onify Blueprint: Create and update ticket in Freshservice

[Freshservice](https://freshservice.com/) is a modern ITSM tool from [Freshworks](https://www.freshworks.com/). In this Blueprint we show how to first create a new ticket and then update the same ticket and last but not least we add a note to the ticket. Everyting is done through [Freshservice REST API](https://api.freshservice.com/).

![Onify Blueprint: Create and update ticket in Freshservice](blueprint.jpg "Blueprint")

## Requirements

* [Onify Hub](https://github.com/onify/install)

* [Camunda Modeler](https://camunda.com/download/modeler/)

* [Freshservice](https://freshservice.com/)

## Included

* 1 x Flows

## Setup

### Deploy

1. Open flow/bpmn in Camunda Modeler

2. Change settings/vars the the `Define Freshservice settings` task

3. Click `Deploy current diagram` and follow the steps

### Run 

To test and run the flow, click `Start Current Diagram`

## Support

* Community/forum: https://support.onify.co/discuss

* Documentation: https://support.onify.co/docs

* Support and SLA: https://support.onify.co/docs/get-support

## License

This project is licensed under the MIT License - see the [LICENSE](LICENSE) file for details.

## Thanks

Thanks [Academic Work](https://github.com/orgs/academicwork) and [Mattias Frykstrand](https://github.com/Mfryk85) for assisting us with a Freshservice sandbox environment!