https://github.com/open-discord-bots/open-ticket
The most advanced self-hosted discord ticket bot with transcripts, plugins, questions, claiming, pterodactyl support & more! Easy setup & powered by discord.js v14!
https://github.com/open-discord-bots/open-ticket
bots discord discord-bot-template discord-bots discord-ticket-bot discord-tickets-bot discordjs html-transcript node-js open-source-project open-ticket plugins pterodactyl-egg self-hosted ticket-bot-discord ticketing-systems typescript
Last synced: 13 days ago
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The most advanced self-hosted discord ticket bot with transcripts, plugins, questions, claiming, pterodactyl support & more! Easy setup & powered by discord.js v14!
- Host: GitHub
- URL: https://github.com/open-discord-bots/open-ticket
- Owner: open-discord-bots
- License: other
- Created: 2021-11-14T08:11:32.000Z (over 3 years ago)
- Default Branch: main
- Last Pushed: 2025-04-08T20:06:46.000Z (13 days ago)
- Last Synced: 2025-04-08T20:37:34.601Z (13 days ago)
- Topics: bots, discord, discord-bot-template, discord-bots, discord-ticket-bot, discord-tickets-bot, discordjs, html-transcript, node-js, open-source-project, open-ticket, plugins, pterodactyl-egg, self-hosted, ticket-bot-discord, ticketing-systems, typescript
- Language: TypeScript
- Homepage: https://openticket.dj-dj.be
- Size: 41 MB
- Stars: 256
- Watchers: 8
- Forks: 67
- Open Issues: 2
-
Metadata Files:
- Readme: README.md
- Contributing: .github/CONTRIBUTING.md
- Funding: .github/FUNDING.yml
- License: LICENSE.md
- Code of conduct: .github/CODE_OF_CONDUCT.md
- Security: .github/SECURITY.md
Awesome Lists containing this project
README
> ### 🎥 Content Creators 🎥
> Hey there! We're searching for content creators that would want to create a tutorial or setup guide for Open Ticket!
> [📌 More Information](.github/CONTENT_CREATORS.md)
---
Powered By
Open Ticket is the most advanced & customisable discord ticket bot that you will ever find! You can customise up to 300+ variables! This includes Html Transcripts, Advanced Plugins, Custom Embeds, Questions/Modals, Stats & more!
You're also able to customise every little aspect of the bot! From embeds to transcripts. Open Ticket is also translated in more than 26 Languages! If you need any help, feel free to join our discord server!
⭐️ Help us grow by giving a star! ⭐️
### 📌 Features
- **🦇 pterodactyl support** - Open Ticket works perfect on Pterodactyl based panels! [(Download official eggs)](.eggs/README.md)
- **💩 no bloat** - Your Open Ticket bot doesn't contain any form of bloat or credits!
- **🔒 tested & secure** - Open Ticket has been battletested by thousands of servers and is very secure!
- **📈 scalable** - Open Ticket is made to handle huge servers! (Already tested in **servers with 100k members**)
- **📄 HTML transcripts** - Make use of the most customisable, beautiful and easy-to-use HTML Transcripts!
- **✅ ticket actions** - Close, Reopen, Delete, Claim, Pin, Rename & Move all your tickets!
- **🇬🇧 translation** - Open Ticket has been translated in more than **26 languages** by our community!
- **🎨 customisation** - Open Ticket has been created around customisation, everything can be customised!
- **🖥️ interactions** - The bot has full support for Buttons, Dropdowns, Slash Commands and Modals!
- **∞ unlimited** - Create an infinite amount of tickets & panels!
- **📝 advanced plugins** - Create advanced plugins or use pre-made ones by our community!
- **👥 user management** - Add & Remove users from all tickets!
- **📊 detailed stats** - Open Ticket has ticket, user & global staticstics available for everyone!
- **🚫 blacklist** - Blacklist users to prevent them from creating a ticket!
- **❓ questions** - Let users answer questions in a modal before the ticket is created!
- **📦 slash & text** - Open Ticket supports both slash & text commands!
- **📥 extra buttons** - The bot also supports Reaction Roles & Url Buttons, because why not ¯\\_(ツ)_/¯
- **✨ commands** - The bot contains more than 25 commands!
#### And more using plugins!
- **💬 reviews** - Create & customise your own review system!
- **📢 feedback** - Collect feedback & create forms for people to answer!
- **🏷️ tags** - Create tags & answer questions automatically using keywords!
- **📝 forms** - Create advanced forms and ask people for additional details!
- **🔄 rotating status** - Create a rotating bot status & use dynamic variables from the bot!
- **💾 sqlite database** - Use an `sqlite` database for increased performances!
- **🎉 custom embeds** - Create your own embeds and use them in your server!
- **⏰ reminders** - Create & manage customisable reminders in your server!
- **🎨 customisation** - Yep, you heard it right! Even more customisation!
- **😁 And so much more...**
> ### 📦 Resources
> Resources might not be accurate yet! *(because v4 is still in beta)*
> 
> 
> 
### ❤️ Sponsors
A big thanks to all our sponsors! Without them, it wouldn't be possible to create this project!
**Past Sponsors:**
### ⏱️ Quick Setup
> 1. Download the latest version of Open Ticket on [Github](https://github.com/open-discord-bots/open-ticket).
> 2. Make sure node.js & npm are installed using `node -v` (minimum `v18`).
> 3. Install any required dependencies using `npm install`.
> 4. Configure the bot in the `./config/` directory.
> 5. Start the bot using `npm start` or `node index.js`
> - The bot will let you know any existing config errors.
> - Fix these errors and restart the bot.
> 6. Enjoy using Open Ticket!
> ### [📔 Visit Documentation](https://otdocs.dj-dj.be)
## 📸 Preview
## 🧩 Plugins
**Download all plugins in our [Official Plugin Repository](https://github.com/open-discord-bots/plugins)!**
> #### ⭐ Featured Plugins (Top 5 Most Used)
> **[`ot-sqlite-database`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/ot-sqlite-database/),
> [`ot-migrate-v3`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/ot-migrate-v3/),
> [`ot-reviews`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/ot-reviews/),
> [`ot-feedback`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/ot-feedback/),
> [`ot-tags`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/ot-tags/)**
### 📦 Official *(made by DJdj Development)*
|Name |Category |Description |
|----------------------------------------------------------------------|----------------------------|-------------------------|
|[`example-plugin`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/example-plugin/) |📄 Example |This is just an example plugin for people that want to create their own plugin. |
|[`example-command`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/example-command/) |📄 Example |Sample custom command using the Open Discord system. |
|[`ot-jump-to-top`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/ot-jump-to-top/) |📢 Command |Add a simple command to jump to the top of the ticket. |
|[`ot-kill-switch`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/ot-kill-switch/) |📢 Command |Temporarily disable the ticket system using a kill switch. |
|[`od-hosting-status`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/od-hosting-status/) |📢 Command |A simple command to send hosting status updates to a channel. |
|[`od-shutdown`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/od-shutdown/) |📢 Command |A simple command to turn off the bot from a slash command (server & bot owner only). |
|[`ot-sqlite-database`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/ot-sqlite-database/) |⚙️ Utility |With this plugin, the database will be an SQLite file. It's a must-have for large servers! |
|[`od-no-slash-clear`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/od-no-slash-clear/) |⚙️ Utility |Disable the automatic removal of slash commands that aren't used by Open Ticket. |
|[`ot-migrate-v3`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/ot-migrate-v3/) |⚙️ Utility |Use this plugin to migrate all tickets from Open Ticket v3 to v4. |
|[`ot-ticket-message-extras`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/ot-ticket-message-extras/) |🎨 Customisation |A plugin which adds a few little features to the ticket message. |
|[`ot-rename-keep-prefix`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/ot-rename-keep-prefix/) |🎨 Customisation |Simple plugin to keep the channel prefix when using the /rename command. |
|[`ot-customise-buttons`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/ot-customise-buttons/) |🎨 Customisation |Customise almost all built-in buttons. This includes the claim, reopen, close & delete buttons. |
|[`ot-ephemeral-messages`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/ot-ephemeral-messages/) |🎨 Customisation |Customise for every messages if it needs to be ephemeral or not. |
|[`ot-footers`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/ot-footers/) |🎨 Customisation |A simple plugin to add footers in all Open Ticket embeds. |
|[`od-alt-detector`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/od-alt-detector/) |💼 Management |Use the discord-alt-detector npm package by DJdj Development in your ticket bot. |
|[`ot-embeds`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/ot-embeds/) |💼 Management |Create custom premade embeds in the config or use the command to create one from scratch. |
|[`ot-move-actions`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/ot-move-actions/) |💼 Management |Automatically unclaim/unpin a ticket when it's moved using `/move`. |
|[`ot-reviews`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/ot-reviews/) |💼 Management |Review system for Open Ticket! It is very customisable and has lots of features. |
|[`ot-tags`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/ot-tags/) |💼 Management |Use tags to quickly reply with a pre-existing text. |
|[`ot-better-status`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/ot-better-status/) |🤖 Client |An advanced status plugin to rotate between states. It also allows for the use of variables. |
### ✅ Verified *(made by community)*
|Name |Author |Category |Description |
|---------------------------------------------------------------------|----------------------------|----------------------------|-------------------------|
|[`ot-config-reload`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/ot-config-reload/) |guillee.3 |⚙️ Utility |This plugin adds a new command that allows reloading the Open Ticket config files without the need for a restart. |
|[`ot-ticket-forms`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/ot-ticket-forms/) |guillee.3 |💼 Management |An advanced forms plugin for Open Ticket. |
|[`ot-feedback`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/ot-feedback/) |an_developer |💼 Management |A plugin to gather feedback of your support service. |
|[`ot-assign-role`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/ot-assign-role/) |rapid.fast |💼 Management |This plugin assigns a predefined role to a user upon creating a ticket. |
|[`ot-volume-warning`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/ot-volume-warning/) |guillee.3 |💼 Management |Alerts ticket creators when too many tickets are open, indicating possible response delays. |
|[`od-reminders`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/od-reminders/) |guillee.3 |💼 Management |Set reminders that will be sent to a channel every specified time. |
|[`ot-translate-cmds`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/ot-translate-cmds/) |guillee.3 |🤖 Client |Translate all built-in command names, descriptions & options. |
### 📢 Categories
- **📄 Example** - These plugins serve as an example or starting template.
- **📢 Command** - These plugins add new commands to the bot.
- **⚙️ Utility** - These plugins help with backend & systems. You won't notice it in discord itself.
- **🎨 Customisation** - These plugins help you customise the bot even further.
- **💼 Management** - These plugins add features that help you manage your server.
- **🤖 Client** - These plugins add features affecting the discord client or bot itself.
## 🛠️ Contributors
### 🖥️ Team
This is the main team working on Open Ticket. Don't forget to check their profiles!
### 💬 Translators
|Language |Maintainer (discord name) |Status |
|---------------------|--------------------------|-----------------------------|
|🇬🇧 English |djj123dj |🟢 Up To Date |
|🇳🇱 Dutch |djj123dj |🟢 Up To Date |
|🇩🇪 German |benzorich |🟢 Up To Date |
|🇪🇸 Spanish |redactado & josuens |🟢 Up To Date |
|🇵🇹 Portuguese |quiradon |🟢 Up To Date |
|❓ Catalan |guillee3 |🟢 Up To Date |
|🇨🇿 Czech |spyeye_ |🟢 Up To Date |
|🇭🇺 Hungarian |kornel0706 |🟢 Up To Date |
|🇷🇴 Romanian |sankedev |🟢 Up To Date |
|🇺🇦 Ukrainian |anderskiy |🟢 Up To Date |
|🇮🇩 Indonesian |erxg |🟢 Up To Date |
|🇮🇹 Italian |fraden1mvp. |🟢 Up To Date |
|🇩🇰 Danish |the_gamer |🟢 Up To Date |
|🇹🇭 Thai |modshd |🟢 Up To Date |
|🇹🇷 Turkish |palestinian |🟢 Up To Date |
|🇫🇷 French |guillee.3 |🟢 Up To Date |
|🇦🇪 Arabic |palestinian |🟢 Up To Date |
|🇮🇳 Hindi |an_developer |🟢 Up To Date |
|🇱🇹 Lithuanian |tsgindrius |🟢 Up To Date |
|🇵🇱 Polish |danoglez |🟢 Up To Date |
|🇳🇴 Norwegian |NoOneNook |🟢 Up To Date |
|🇸🇪 Swedish |NoOneNook |🟢 Up To Date |
|🇪🇪 Estonian |iamnotmega |🔵 Up To Date (AI) |
|🇫🇮 Finnish |iamnotmega |🔵 Up To Date (AI) |
|🇷🇺 Russian |NoOneNook |🔵 Up To Date (AI) |
|🇱🇻 Latvian |NoOneNook |🔵 Up To Date (AI) |
|🇯🇵 Japanese |/ |🔴 Missing |
|🇰🇷 Korean |/ |🔴 Missing |
|🇨🇳 Simplified Chinese |/ |🔴 Missing |
|🇨🇳 Traditional Chinese|/ |🔴 Missing |
|🇻🇳 Vietnamese |/ |🔴 Missing |
|🇸🇮 Slovenian |/ |🔴 Missing |
|🇬🇷 Greek |/ |🔴 Missing |
|❓ Kurdish |/ |🔴 Missing |
|❓ Persian |/ |🔴 Missing |
## ⭐️ Star History
Please help us grow by giving a star! It would help us a lot!
---
**README.md**
[changelog](https://otgithub.dj-dj.be/releases) - [documentation](https://otdocs.dj-dj.be) - [tutorial](https://www.youtube.com/watch?v=2jK9kAf6ASU) - [website](https://openticket.dj-dj.be) - [discord](https://discord.dj-dj.be) - [license](./LICENSE.md)
© 2025 - [DJdj Development](https://www.dj-dj.be) - [Terms](https://www.dj-dj.be/terms) - [Privacy Policy](https://www.dj-dj.be/privacy) - [Support Us](https://github.com/sponsors/DJj123dj)