https://github.com/open-discord-bots/open-ticket
The most advanced self-hosted discord ticket bot with transcripts, plugins, questions, claiming, pterodactyl support & more! Easy setup & powered by discord.js v14!
https://github.com/open-discord-bots/open-ticket
bots discord discord-bot discord-bot-template discord-bots discord-ticket-bot discord-tickets-bot discordjs html-transcript node-js open-source-project open-ticket plugins pterodactyl-egg self-hosted ticket-bot ticket-bot-discord ticketing-systems typescript
Last synced: 3 months ago
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The most advanced self-hosted discord ticket bot with transcripts, plugins, questions, claiming, pterodactyl support & more! Easy setup & powered by discord.js v14!
- Host: GitHub
- URL: https://github.com/open-discord-bots/open-ticket
- Owner: open-discord-bots
- License: other
- Created: 2021-11-14T08:11:32.000Z (over 4 years ago)
- Default Branch: main
- Last Pushed: 2025-05-03T19:15:08.000Z (12 months ago)
- Last Synced: 2025-05-12T02:56:33.841Z (12 months ago)
- Topics: bots, discord, discord-bot, discord-bot-template, discord-bots, discord-ticket-bot, discord-tickets-bot, discordjs, html-transcript, node-js, open-source-project, open-ticket, plugins, pterodactyl-egg, self-hosted, ticket-bot, ticket-bot-discord, ticketing-systems, typescript
- Language: TypeScript
- Homepage: https://openticket.dj-dj.be
- Size: 41.4 MB
- Stars: 268
- Watchers: 7
- Forks: 69
- Open Issues: 7
-
Metadata Files:
- Readme: README.md
- Contributing: .github/CONTRIBUTING.md
- Funding: .github/FUNDING.yml
- License: LICENSE.md
- Code of conduct: .github/CODE_OF_CONDUCT.md
- Security: .github/SECURITY.md
Awesome Lists containing this project
README
> ### 📌 Open Ticket Quick Links
> - [⏱️ Quick Setup](#️-quick-setup-using-cli)
> - [📔 Documentation](https://otdocs.dj-dj.be)
> - [🧩 Available Plugins](#-plugins)
> - [📞 Discord Server](https://discord.dj-dj.be)
---
Powered By
Open Ticket is the most advanced & customisable discord ticket bot available! You are able to customise up to 300+ settings and aspects! This includes Html Transcripts, Advanced Plugins, Custom Embeds, Questions/Modals, Stats & more!
The bot is translated in more than 36 Languages and has been battle tested in large Discord servers! If you need any help, feel free to join our discord server!
⭐️ Help us grow by giving a star! ⭐️
### 📌 Features
- **⏳ Quick Setup** - Using the interactive Quick Setup CLI, you can **configure Open Ticket in less than 5min!**
- **🦇 Pterodactyl Support** - Open Ticket works perfect on Pterodactyl based panels. [(Download official eggs)](.eggs/README.md)
- **💩 No Credits** - Your bot won't contain any form of bloat or credits. It's all yours!
- **🔒 Private & Secure** - It has been battletested by thousands of servers and **respects security & privacy.**
- **📈 Scalable** - Made to handle huge servers and has already been **tested in servers with 100k members.**
- **📄 HTML Transcripts** - The **built-in HTML Transcripts Service** provides beautiful & easy-to-use transcripts.
- **✅ Ticket Status** - Close, reopen, delete, claim, pin, rename or move tickets in your server.
- **🇬🇧 Translation** - Every message has been translated in more than **36 languages** by our community.
- **🎨 Customisation** - More than **200+ settings** are related to customisation & advanced features.
- **🖥️ Interactions** - The bot has full support for buttons, dropdowns, slash/text commands & modals.
- **∞ Unlimited Possibilities** - Create an infinite amount of tickets, questions & panels.
- **📝 Advanced Plugins** - Create advanced plugins or use [**pre-made plugins**](#-plugins) by our community.
- **👥 Participants** - Add or remove participants & transfer ownership from one user to another.
- **📊 Detailed Statistics** - With more than **50+ statistics** for tickets, users & the server.
- **🚫 Blacklist** - Blacklist users to prevent them from creating new tickets.
- **🚨 Priorities** - Assign different **priority levels** to tickets to mark them as important.
- **❓ Modal Questions** - Give users the ability to **answer questions** in a modal before their ticket is created.
- **✨ Commands** - Manage all your tickets with more than 28+ commands.
- **🤖 Automation** - Automate ticket handling with **autoclose, autodelete** & slow mode.
- **😎 Additional Features** - For some weird reason, the bot also supports Reaction Role & URL Buttons.
#### And even more using [pre-made community plugins](#-plugins)!
- **💬 Reviews** - Create & manage a support review system.
- **📢 Feedback** - Collect feedback & create forms for users to answer.
- **⏰ Reminders** - Create & manage customisable reminders.
- **🏷️ Tags** - Create tags & answer questions automatically using keywords.
- **📝 Forms** - Create advanced forms and automatically ask for repetitive questions.
- **🔄 Channel Display** - Create a voice channel with realtime statistics from the ticket system.
- **💾 SQLite Database** - Use an `SQLite` database for increased performance.
- **🎉 Custom Embeds** - Create your own embeds and send them using a command.
- **🎨 Customisation** - Yep, you heard it right. Even more customisation!
- **😁 And so much more...**
> ### 📦 Resources
> These resources will help with configuration and usage of the bot:
>
> 
> 
### ❤️ Sponsors
A big thanks to all our sponsors! Without them, it wouldn't be possible to create this project!
**Past Sponsors:**
### ⏱️ Quick Setup (Using CLI)
> 1. Download the latest version of Open Ticket on [Github](https://github.com/open-discord-bots/open-ticket).
> 2. Make sure node.js & npm are installed using `node -v` (minimum `v20`).
> 3. Install any required dependencies using `npm install`.
> 4. Start the **Quick Setup CLI** using `npm run setup`.
> 5. Click on `> ⏱️ Quick Setup` and follow the instructions.
> 6. Start the bot using `npm start` or `node index.js`
> - The bot will let you know any existing config errors.
> - Fix these errors and restart the bot.
> 7. Enjoy using Open Ticket!
> ### [📔 Visit Documentation](https://otdocs.dj-dj.be)
>
> ### 🖥️ Recommended Hostings
> - **Any Pterodactyl-Based Panel** - Easy installation & configuration.
> - **A Virtual Private Server (VPS)** - Extra customisation & more stability. Recommended for large servers.
>
> *❤️ Want to display your hosting here? Contact us in our [Discord server](https://discord.dj-dj.be)!*
## 📸 Preview
## 🛠️ Contributors
### 🖥️ Team & Contributors
A list of people that contributed or provided the most support for Open Ticket.
💻 DJj123dj
💬 smetsliam
💬 Frank Vissers
💬 Sanke
🧩 Guillee3
### 💬 Translators
With the amazing support of our translators, we've been able to translate Open Ticket in more than **36 languages**!
#### Categories:
- **🟢 Available**
- **⏳ In Progress (Incomplete)**
- **🤖 Made Using AI**
- **🟠 Incomplete**
- **🔴 Unavailable/Outdated**
|🔍 |Languages (36) |Maintainer (Github/Discord) |
|----|---------------------|--------------------------------|
|🟢 |🇬🇧 English |djj123dj |
|🟢 |🇳🇱 Dutch |djj123dj |
|🟢 |❓ Catalan |guillee3 |
|🟢 |🇮🇩 Indonesian |erxg |
|🟢 |🇮🇳 Hindi |challenger_nova |
|🟢 |🇩🇪 German |benzorich |
|🟢⏳ |🇪🇸 Spanish |redactado & josuens |
|🟢⏳ |🇫🇷 French |guillee.3 |
|🟢⏳ |🇵🇹 Portuguese |quiradon |
|🟢⏳ |🇨🇿 Czech |spyeye_ |
|🟢⏳ |🇭🇺 Hungarian |kornel0706 |
|🟢⏳ |🇷🇴 Romanian |sankedev |
|🟢⏳ |🇺🇦 Ukrainian |anderskiy |
|🟢⏳ |🇮🇹 Italian |fraden1mvp. |
|🟢⏳ |🇩🇰 Danish |the_gamer |
|🟢⏳ |🇹🇭 Thai |modshd |
|🟢⏳ |🇹🇷 Turkish |palestinian |
|🟢⏳ |🇦🇪 Arabic |palestinian |
|🟢⏳ |🇱🇹 Lithuanian |tsgindrius |
|🟢⏳ |🇵🇱 Polish |danoglez |
|🟢⏳ |🇳🇴 Norwegian |NoOneNook |
|🟢⏳ |🇸🇪 Swedish |NoOneNook |
|🟢⏳ |🇮🇷 Persian |dysashop & zhavis |
|🟢⏳ |🇧🇩 Bengali |HanumeshGupta |
|🤖 |🇪🇪 Estonian |iamnotmega |
|🤖 |🇫🇮 Finnish |iamnotmega |
|🤖 |🇯🇵 Japanese |HanumeshGupta |
|🤖 |🇬🇷 Greek |HanumeshGupta |
|🤖 |🇸🇮 Slovenian |HanumeshGupta |
|🤖 |🇰🇷 Korean |HanumeshGupta |
|🤖 |🇮🇳 Tamil |HanumeshGupta |
|🤖 |🇨🇳 Simplified Chinese |HanumeshGupta |
|🤖 |❓ Kurdish |HanumeshGupta |
|🤖⏳ |🇷🇺 Russian |NoOneNook |
|🤖⏳ |🇱🇻 Latvian |NoOneNook |
|🤖⏳ |🇻🇳 Vietnamese |ngocdiep2006 |
|🔴 |🇨🇳 Traditional Chinese|[⭐ Contribute!](.github/CONTRIBUTING.md)|
## ⭐️ Star History
If you enjoy using Open ticket, **consider starring** this repository.
This will help us grow and reach even more people!
## 🧩 Plugins
**Download all plugins from our [Official Plugin Repository](https://github.com/open-discord-bots/plugins)!**
> #### ⭐ Featured Plugins (Top 5 Most Used)
> **[`ot-sqlite-database`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/ot-sqlite-database/),
> [`ot-reviews`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/ot-reviews/),
> [`ot-feedback`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/ot-feedback/),
> [`ot-tags`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/ot-tags/),
> [`ot-restrictions`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/ot-restrictions/)**
#### Categories:
- **📄 Example** - These plugins serve as an example or starting template.
- **📢 Command** - These plugins add new commands to the bot.
- **⚙️ Utility** - These plugins help with utility systems. You might not notice them as a ticket user/admin directly.
- **🎨 Customisation** - These plugins add even more customisation to the bot.
- **💼 Management** - These plugins add features that help you manage your server or ticket system.
- **🤖 Client** - These plugins add features affecting the Discord Client or bot itself.
- Please Create a new category when your plugin doesn't fit in one of the available categories.
### 📦 Official *(made by DJdj Development)*
|Name |Category |Description |
|----------------------------------------------------------------------|----------------------------|-------------------------|
|[`example-plugin`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/example-plugin/) |📄 Example |This is just an example plugin for people that want to create their own plugin. |
|[`example-command`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/example-command/) |📄 Example |Sample custom command using the Open Discord system. |
|[`ot-jump-to-top`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/ot-jump-to-top/) |📢 Command |Add a simple command to jump to the top of the ticket. |
|[`ot-kill-switch`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/ot-kill-switch/) |📢 Command |Temporarily disable the ticket system using a kill switch. |
|[`od-hosting-status`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/od-hosting-status/) |📢 Command |A simple command to send hosting status updates to a channel. |
|[`od-shutdown`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/od-shutdown/) |📢 Command |A simple command to turn off the bot from a slash command (server & bot owner only). |
|[`ot-sqlite-database`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/ot-sqlite-database/) |⚙️ Utility |With this plugin, the database will be an SQLite file. It's a must-have for large servers! |
|[`od-no-slash-clear`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/od-no-slash-clear/) |⚙️ Utility |Disable the automatic removal of slash commands that aren't used by Open Ticket. |
|[`ot-migrate-v3`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/ot-migrate-v3/) |⚙️ Utility |Use this plugin to migrate all tickets from Open Ticket v3 to v4. |
|[`ot-ticket-message-extras`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/ot-ticket-message-extras/) |🎨 Customisation |A plugin which adds a few little features to the ticket message. |
|[`ot-rename-keep-prefix`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/ot-rename-keep-prefix/) |🎨 Customisation |Simple plugin to keep the channel prefix when using the /rename command. |
|[`ot-customise-buttons`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/ot-customise-buttons/) |🎨 Customisation |Customise almost all built-in buttons. This includes the claim, reopen, close & delete buttons. |
|[`ot-ephemeral-messages`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/ot-ephemeral-messages/) |🎨 Customisation |Customise for every messages if it needs to be ephemeral or not. |
|[`ot-footers`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/ot-footers/) |🎨 Customisation |A simple plugin to add footers in all Open Ticket embeds. |
|[`od-alt-detector`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/od-alt-detector/) |💼 Management |Use the discord-alt-detector npm package by DJdj Development in your ticket bot. |
|[`ot-embeds`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/ot-embeds/) |💼 Management |Create custom premade embeds in the config or use the command to create one from scratch. |
|[`ot-move-actions`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/ot-move-actions/) |💼 Management |Automatically unclaim/unpin a ticket when it's moved using `/move`. |
|[`ot-reviews`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/ot-reviews/) |💼 Management |Review system for Open Ticket! It is very customisable and has lots of features. |
|[`ot-tags`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/ot-tags/) |💼 Management |Use tags to quickly reply with a pre-existing text. |
|[`ot-restrictions`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/ot-restrictions/) |💼 Management |Restrict which roles can open a specific ticket option. |
|[`ot-better-status`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/ot-better-status/) |🤖 Client |An advanced status plugin to rotate between states. It also allows for the use of variables. |
|[`ot-channel-display`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/ot-channel-display/) |🤖 Client |A plugin to show different variables in a voice channel in your server. |
|[`ot-vanity`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/ot-vanity/) |🤖 Client |A plugin to detect the vanity status of members in the server and give them exclusive privilleges. |
### ✅ Verified *(made by community)*
|Name |Author |Category |Description |
|---------------------------------------------------------------------|----------------------------|----------------------------|-------------------------|
|[`ot-config-reload`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/ot-config-reload/) |guillee.3 |⚙️ Utility |This plugin adds a new command that allows reloading the Open Ticket config files without the need for a restart. |
|[`ot-ticket-forms`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/ot-ticket-forms/) |guillee.3 |💼 Management |An advanced forms plugin for Open Ticket. |
|[`ot-feedback`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/ot-feedback/) |an_developer |💼 Management |A plugin to gather feedback of your support service. |
|[`ot-assign-role`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/ot-assign-role/) |rapid.fast |💼 Management |This plugin assigns a predefined role to a user upon creating a ticket. |
|[`ot-volume-warning`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/ot-volume-warning/) |guillee.3 |💼 Management |Alerts ticket creators when too many tickets are open, indicating possible response delays. |
|[`od-reminders`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/od-reminders/) |guillee.3 |💼 Management |Set reminders that will be sent to a channel every specified time. |
|[`od-moderation`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/od-moderation/) |NotMukundOP |💼 Management |A simple moderation plugin for Open Discord with ban, kick & warnings. |
|[`ot-followups`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/ot-followups/) |guillee.3 |💼 Management |Send additional follow-up messages to a ticket. |
|[`ot-translate-cmds`](https://github.com/open-discord-bots/plugins/tree/main/open-ticket/ot-translate-cmds/) |guillee.3 |🤖 Client |Translate all built-in command names, descriptions & options. |
---
**README.md**
[Changelog](https://otgithub.dj-dj.be/releases) - [Documentation](https://otdocs.dj-dj.be) - [Website](https://openticket.dj-dj.be) - [Support Server](https://discord.dj-dj.be) - [License](./LICENSE.md)
© 2021 - 2026 - [DJdj Development](https://www.dj-dj.be) - [Terms](https://www.dj-dj.be/terms) - [Privacy Policy](https://www.dj-dj.be/privacy) - [Support Us](https://github.com/sponsors/DJj123dj)