https://github.com/pglevy/trip-planner
A design challenge to enhance the Amtrak trip planning experience
https://github.com/pglevy/trip-planner
Last synced: 4 months ago
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A design challenge to enhance the Amtrak trip planning experience
- Host: GitHub
- URL: https://github.com/pglevy/trip-planner
- Owner: pglevy
- License: mit
- Created: 2022-01-25T15:50:03.000Z (over 4 years ago)
- Default Branch: main
- Last Pushed: 2022-01-27T15:23:54.000Z (over 4 years ago)
- Last Synced: 2025-02-17T11:38:14.217Z (over 1 year ago)
- Language: HTML
- Homepage: https://pglevy.github.io/trip-planner/
- Size: 2.76 MB
- Stars: 0
- Watchers: 1
- Forks: 0
- Open Issues: 0
-
Metadata Files:
- Readme: README.md
- License: LICENSE
- Code of conduct: CODE_OF_CONDUCT.md
Awesome Lists containing this project
README
# Trip planner
**A design challenge to enhance the [Amtrak trip planning experience](https://www.amtrak.com/plan-your-trip.html)**
My approach and artifacts are organized below according to “four contexts”: problem discovery, problem validation, solution discovery, and solution validation. For my thoughts and initial writing on this approach, you can see [more detail here](https://github.com/pglevy/four-contexts/blob/main/four-contexts.md).
## Problem discovery
### [Heuristic evaluation](https://bixal.github.io/methods/heuristic-evaluation)
- [Initial evaluation and prioritization](https://heurio.app/project/dU80U0cveHpZWjZyYURIMjZCK1NDZz09) completed using Huerio.
- Time: 30m
### [Usability test](https://bixal.github.io/methods/usability-testing) (current site)
- Prompt: You want to plan a romantic getaway weekend, but you don't want to drive and you don't want to deal with the hassle of flying. So you decide to book travel on the train. Go ahead and use this link to plan your trip.
- [Video recording](https://youtu.be/EscxP3tbW4I)
- Time: 30m
## Problem validation
### [Summary of findings](https://bixal.github.io/methods/fundamentals/findings/)
- Themes:
- Usability issues (Map, Inputs, System status)
- Understanding options
- Mental model mismatch of trip planning vs. buying tickets
- Time: 15m
### [Design hypothesis](https://bixal.github.io/methods/design-hypothesis) (Lean UX Canvas)
- [View Lean UX Canvas on Google Slides](https://docs.google.com/presentation/d/124OJNQi8K72GziD1rvknJLwNsIVZxmBPcxq7Vl1mYD0/edit?usp=sharing)
- Time: 15m
## Solution discovery
### [Design exploration](https://bixal.github.io/methods/design-studio)
- Quick sketches and copy ideas
- Time: 1hr
### [Rapid web prototyping](https://github.com/pglevy/rwp-toolkit#readme)
- **Live Prototype: [QuickTix: One-page ticket purchase for common routes](https://pglevy.github.io/trip-planner/quick-tix.html)**
- Questions:
- Does this capture everything we need?
- Do people have additional questions that aren't answered here for this use case?
- How does it compare to current experience?
- Time: 1hr
- **2nd Live Prototype: [Remote on Rails concept: Work/life travel experience for digital nomads](https://pglevy.github.io/trip-planner/remote-on-rails.html)**
- Questions:
- Does this idea resonate with the intended audience?
- What part of the messaging is working (and what isn't)?
- How many click-throughs do we get to contact or follow?
- Time: 1hr
## Solution validation
### [Usability test](https://bixal.github.io/methods/usability-testing) (prototype)
- In-person, on mobile device (no recording)
- Time: 30m