https://github.com/pho3nyxx/microstar-cable-vision

A TCP/IP socket-based Client/Server architecture application for a fictitious cable company, Micro-Star Cable Vision
https://github.com/pho3nyxx/microstar-cable-vision

apache figma hibernate5 java log4j2 mysql

Last synced: 7 days ago
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A TCP/IP socket-based Client/Server architecture application for a fictitious cable company, Micro-Star Cable Vision

• Host: GitHub
• URL: https://github.com/pho3nyxx/microstar-cable-vision
• Owner: Pho3nyxX
• License: gpl-3.0
• Created: 2021-02-19T13:23:37.000Z (almost 4 years ago)
• Default Branch: main
• Last Pushed: 2024-12-28T22:47:48.000Z (about 1 month ago)
• Last Synced: 2024-12-28T23:23:22.408Z (about 1 month ago)
• Topics: apache, figma, hibernate5, java, log4j2, mysql
• Language: Java
• Homepage:
• Size: 7.39 MB
• Stars: 1
• Watchers: 2
• Forks: 0
• Open Issues: 0
• Metadata Files:
  • Readme: README.md
  • License: LICENSE

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README

        
# MicroStar Cable Vision

This is a fictitious cable company that provides digital cable and internet access services. The manager wants a complaint logging system that will be able to capture all customer complaints and queries. Upon receipt of a complaint, a customer service representative will log the complaint and assign or schedule a service technician to visit the site to rectify the issue.

## Features

* Authentication and Authorization

* Complaint logging system

* Customers should have the ability to query account status

	* payment status

	* amount due (if any)

	* payment due date

* Customers can view complaint history, last response date and who provided the response

* Customers can view a specific complaint and all its associated responses

* Customers can view a list with details of past payments

* Customer Representatives can view services on the dashboard along with the number of resolved and outstanding complaints

* Customer Representatives can view all customer complaints relating to a particular service, e.g., All complaints relating to Broadband

* Customer Representatives can assign a complaint to a technician

* Technicians can view a particular Customer complaint and the details relating to that issue so that they may prepare a response

* When viewing specific Customers’ complaints, a Representative should see Customers’ details to include:

	* Customer ID

	* Name (first name and last name)

	* Email address

	* Contact number

	* Type of issue

	* Details of the issue

* Technicians can indicate their availability for a live chat session, so that Customers can initiate a live chat session

* Technicians can participate in a live chat session with Customers

* Customers can initiate a live chat with a Representative