https://github.com/phusion/support_central

Manage multiple user support channels with ease
https://github.com/phusion/support_central

Last synced: 2 months ago
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Manage multiple user support channels with ease

• Host: GitHub
• URL: https://github.com/phusion/support_central
• Owner: phusion
• License: mit
• Created: 2015-10-27T19:36:28.000Z (about 9 years ago)
• Default Branch: master
• Last Pushed: 2024-01-03T22:11:28.000Z (about 1 year ago)
• Last Synced: 2024-08-01T10:17:49.287Z (5 months ago)
• Language: Ruby
• Homepage: https://phusion.github.io/support_central/
• Size: 712 KB
• Stars: 9
• Watchers: 7
• Forks: 2
• Open Issues: 4
• Metadata Files:
  • Readme: README.md
  • Contributing: CONTRIBUTING.md
  • License: LICENSE.md
  • Code of conduct: CODE_OF_CONDUCT.md

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README

        
# Introduction

![](https://raw.githubusercontent.com/phusion/support_central/master/app/assets/images/logo-black.png)

_Easily manage community and commercial support with Support Central!_

Support Central is an aggregator for various support channels. It displays in a central interface which support tickets need replying on. This allows the Phusion Passenger support team to easily handle both community and commercial support in a central interface.

The following support channels are currently supported:

 * Github issue tracker

 * [Supportbee](https://supportbee.com/)

 * [FrontApp](https://frontapp.com/)

 * RSS feed (or Stack Overflow search query)

## Github issue tracking

Support Central tracks Github issues as follows. For every repository for which the webhook is installed, the following happens:

 * If a new issue is opened by a non-company member, the issue gets the 'SupportCentral' label.

 * If a new issue comment is posted by a non-company member, the issue gets the 'SupportCentral' label.

 * This label is removed if a company member posts a comment in that issue.

Support Central displays all issues with the 'SupportCentral' label.

## Contributing

Please refer to the [contribution guide](CONTRIBUTING.md).

## Installation in production

Please refer to the [general deployment guide](GENERAL_DEPLOYMENT.md).

 

(If you are a Phusion employee, read the [Phusion employee deployment guide](PHUSION_DEPLOYMENT.md).)