https://github.com/rayxtr/separate-grass-3333
Hardware and Software support system. In a corporative environment it helps engineers, HOD, and employees to solve problems easily and maintain smooth work.
https://github.com/rayxtr/separate-grass-3333
java jdbc jdbc-driver sql
Last synced: 9 months ago
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Hardware and Software support system. In a corporative environment it helps engineers, HOD, and employees to solve problems easily and maintain smooth work.
- Host: GitHub
- URL: https://github.com/rayxtr/separate-grass-3333
- Owner: rayxtr
- Created: 2023-02-21T14:22:21.000Z (about 3 years ago)
- Default Branch: main
- Last Pushed: 2023-04-11T17:45:18.000Z (almost 3 years ago)
- Last Synced: 2025-06-08T10:28:55.284Z (10 months ago)
- Topics: java, jdbc, jdbc-driver, sql
- Language: Java
- Homepage: https://drive.google.com/file/d/1NnG1Mk9xUa6Gy7FPJoVqCqJ--SXET8MF/view?usp=sharing
- Size: 2.47 MB
- Stars: 2
- Watchers: 1
- Forks: 0
- Open Issues: 0
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Metadata Files:
- Readme: README.md
Awesome Lists containing this project
README
Online Hardware and Software Support System
An 24 X 7 support system to support engineers and employee.
HOD LOGIN
email - xyz@gmail.com
password - xyz
Problem Description
This system will be available on an online platform for 24x7 access to the employees, the engineers, the Head of the Department and the administration. It Helps keeping your IT staff productive with fast, accurate, remote technical support for your System environment. It provides defect support for a broad range of Products running on System hardware.
Factors to consider include cost of downtime, skills, retention, overheads, customer satisfaction, and many others. Employees of the organization uses IT based hardware for their daily work. If by some reason, these hardware goes down it is very important to take care of these hardware and in case of fault , that should be repaired in priority basis. To maintain and support these hardwares there exists a separate department, generally known as “SYSTEM ENGINEERS DEPARTMENT” . For any problem, concerned employee must report to this department. Engineers from this department take care of the problem.
ER Diagram of Database model
Users:
1. HOD
2. Engineer
3. Employee
Roles for the HOD:
• Login
• Register A New Engineer
• View List Of All The Registered Engineers
• Remove Any Engineer
• View All The Raised Problem
• Assign Any Problem To Any Engineer
Roles of Engineer:
• Login(credentials given by the HOD)
• View The Complaint Assigned To Him By HOD
• Update The Status Of The Complaint Addressed By Him
• View The List Of All The Problems Attended By Him/Her
• Change His/Her Password
Roles of Employee:
• Register
• Login After Account Approved By HOD
• Register Any Complain (hardware / software ) through the system
• View The Status Of Their Complaint
• View Complain History Raised By Him/Her
• Change His/Her Password
Flow of System
