https://github.com/rcmaehl/cisco-enhancer
Cisco CTI & Finesse Toolkit for keeping agent downtime to a minimum. Download under Releases
https://github.com/rcmaehl/cisco-enhancer
call-center call-center-statistics-analysis cisco cisco-finesse cti ctios finesse
Last synced: 2 months ago
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Cisco CTI & Finesse Toolkit for keeping agent downtime to a minimum. Download under Releases
- Host: GitHub
- URL: https://github.com/rcmaehl/cisco-enhancer
- Owner: rcmaehl
- Created: 2017-04-18T13:25:57.000Z (over 8 years ago)
- Default Branch: master
- Last Pushed: 2020-04-09T04:03:05.000Z (over 5 years ago)
- Last Synced: 2025-01-11T22:19:45.982Z (9 months ago)
- Topics: call-center, call-center-statistics-analysis, cisco, cisco-finesse, cti, ctios, finesse
- Language: AutoIt
- Homepage:
- Size: 33.2 KB
- Stars: 3
- Watchers: 2
- Forks: 1
- Open Issues: 4
-
Metadata Files:
- Readme: README.md
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README
# Cisco Enhancer
Cisco CTI & Finesse Toolkit for keeping agent downtime to a minimum. Download under Releases
## What is Cisco Enhancer
Cisco Enhancer is a set of additional options for an agent to ensure maximum ready state compliance and minimum distractions during calls. Featuring **Not Ready** and **Wrap-Up** state reminder notifications and automatic minimization or closure of defined non-work applications/windows. This is an app to be deployed individually, as wanted. Large deployments have not been tested, and are at your own risk.
## Current Features
* Agent Reminder Notifications for Wrap-Up
* Agent Reminder Notifications for Not Ready
* Minimization or Closure of Defined Non-Work Windows
## Planned Featurs
* Supervisor Edition
* Mobile User Support
* Server Hosted Agent Settings
* Server Hosted Application/Window Blacklist