https://github.com/ryanl2004/camunda-it-support-ticketing-system
Created an automated IT Support ticketing System for a SMB retailer to manage User Enquiry tickets using Camunda
https://github.com/ryanl2004/camunda-it-support-ticketing-system
api api-gateway java maven smtp springboot
Last synced: 5 months ago
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Created an automated IT Support ticketing System for a SMB retailer to manage User Enquiry tickets using Camunda
- Host: GitHub
- URL: https://github.com/ryanl2004/camunda-it-support-ticketing-system
- Owner: RyanL2004
- Created: 2024-05-28T01:25:47.000Z (about 2 years ago)
- Default Branch: main
- Last Pushed: 2025-01-02T02:12:06.000Z (over 1 year ago)
- Last Synced: 2025-04-11T10:17:00.567Z (over 1 year ago)
- Topics: api, api-gateway, java, maven, smtp, springboot
- Language: Java
- Homepage:
- Size: 4.19 MB
- Stars: 2
- Watchers: 1
- Forks: 0
- Open Issues: 0
-
Metadata Files:
- Readme: README.md
Awesome Lists containing this project
README
# 🎟️ IT Support Ticketing System
A modern, enterprise-grade IT support ticketing system built with Camunda Platform 8, Spring Boot, and MongoDB. This system provides a complete business process management solution for handling support tickets through their entire lifecycle.
## 📚 Documentation
- [Technical Report - Detailed system architecture, functionality and implementation details](https://github.com/RyanL2004/Camunda-IT-Support-Ticketing-System/blob/main/Development%20Information%20System%20Report.pdf)
- [Powerpoint Presentation](https://github.com/RyanL2004/Camunda-IT-Support-Ticketing-System/blob/main/Software%20Dev%20presentationslidesTT.pptx)
## System
## 🚀 Features
- **Multi-Channel Ticket Creation**
- Web portal interface for direct ticket submission
- Email integration for ticket creation and updates
- Automated ticket routing and assignment
- **Intelligent Workflow Management**
- BPMN 2.0 process modeling
- Dynamic task assignment
- Automated status updates
- SLA monitoring
- **Communication Features**
- Automated email notifications
- Status update notifications
- Request for additional information workflow
- Survey distribution system
- **Data Management**
- MongoDB integration for ticket storage
- Secure credential handling
- Audit trail logging
- Survey response collection
## 🛠️ Technology Stack
- **Language**: Java 11
- **Library**: Spring Boot
- **Process Management**: Camunda Platform 8
- **Backend Framework**: Spring Boot 2.4.3
- **Database**: MongoDB Atlas
- **Email Service**: Spring Mail with Gmail SMTP
- **Build Tool**: Maven
- **Additional Libraries**:
- Zeebe Client
- Commons Validator
- Jackson for JSON processing
- MongoDB Driver
## 📋 Prerequisites
- Java 11 or higher
- Maven 3.6+
- Mongoose, MongoDB or MongoDB
- Camunda Platform 8 account
- Gmail account for SMTP services
## 🔧 Installation
1. Clone the repository:
```bash
git clone https://github.com/yourusername/it-support-ticketing-system.git
```
2. Configure MongoDB connection:
- Update `application.yml` with your MongoDB credentials
- Set up your database collections
3. Configure email service:
```yaml
spring.mail:
host: smtp.gmail.com
port: 587
username: your-email@gmail.com
password: your-app-password
```
4. Configure Camunda credentials:
```yaml
zeebe:
client:
cloud:
region: your-region
clusterId: your-cluster-id
clientId: your-client-id
clientSecret: your-client-secret
```
5. Build the project:
```bash
mvn clean install
```
## 🚀 Running the Application
1. Start the Email Service:
```bash
cd CamundaSendEmailservices
mvn spring-boot:run
```
2. Start the Ticketing System Service:
```bash
cd CamundaTicketingSystemservices
mvn spring-boot:run
```
3. Deploy the BPMN workflow through Camunda Platform 8 Console
## 🔐 Security
- Secure password handling
- MongoDB Atlas security features
- Email validation and sanitization
- Protected API endpoints
## 📈 Monitoring and Management
- Built-in logging system
- MongoDB data persistence
- Camunda Operate integration
- Survey feedback collection
## 🤝 Contributing
1. Fork the repository
2. Create your feature branch (`git checkout -b feature/AmazingFeature`)
3. Commit your changes (`git commit -m 'Add some AmazingFeature'`)
4. Push to the branch (`git push origin feature/AmazingFeature`)
5. Open a Pull Request
## 📄 License
This project is licensed under the Apache License 2.0 - see the [LICENSE](LICENSE) file for details.
## 👥 Authors
- **[Rayan]** - *Initial work* - [GitHub Profile](https://github.com/RyanL2004)
## 🙏 Acknowledgments
- Camunda Community
- Spring Boot Team
- MongoDB Team
## 📞 Support
For support questions, please open an issue in the GitHub repository.