https://github.com/santtos0x1/aidflow
A modern, responsive web application built with Django for efficient support ticket management. This system provides a clean interface for creating, tracking, and resolving customer support requests with role-based access control.
https://github.com/santtos0x1/aidflow
app backend django py python ticketing-system webapplication
Last synced: 3 months ago
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A modern, responsive web application built with Django for efficient support ticket management. This system provides a clean interface for creating, tracking, and resolving customer support requests with role-based access control.
- Host: GitHub
- URL: https://github.com/santtos0x1/aidflow
- Owner: santtos0x1
- License: apache-2.0
- Created: 2025-09-19T22:42:49.000Z (4 months ago)
- Default Branch: master
- Last Pushed: 2025-10-08T15:46:58.000Z (3 months ago)
- Last Synced: 2025-10-08T17:53:52.907Z (3 months ago)
- Topics: app, backend, django, py, python, ticketing-system, webapplication
- Language: CSS
- Homepage:
- Size: 981 KB
- Stars: 1
- Watchers: 0
- Forks: 0
- Open Issues: 0
-
Metadata Files:
- Readme: README.md
- License: LICENSE
Awesome Lists containing this project
README
# AidFlow
A modern, responsive web application built with Django for efficient support ticket management. This system provides a clean interface for creating, tracking, and resolving customer support requests with role-based access control.
---
## Features
- **Ticket Management**: Create, view, edit, and track support tickets
- **User Authentication**: Secure login system with user management
- **Status Tracking**: Monitor ticket progress with visual status indicators
- **Priority System**: Organize tickets by priority levels (High, Medium, Low)
- **Category Organization**: Group tickets by categories for better organization
- **Responsive Design**: Mobile-first design that works on all devices
- **Clean UI**: Minimalist interface with professional styling
---
---
## Tech Stack
- **Backend**: Django 4.x
- **Database**: SQLite (development) / PostgreSQL (production ready)
- **Frontend**: HTML5, CSS3, JavaScript
- **Styling**: Custom CSS with CSS Grid and Flexbox
- **Icons**: Font Awesome 6
- **Fonts**: Anton SC (headers), Segoe UI (body text)
## Installation
### Prerequisites
- Python 3.8 or higher
- pip package manager
- Virtual environment (recommended)
### Setup
1.**Clone the repository**
```bash
git clone https://github.com/santtos0x1/aidflow.git
cd aidflow
```
2.**Create and activate virtual environment**
```bash
python -m venv venv
# On Windows
venv\Scripts\activate
# On macOS/Linux
source venv/bin/activate
```
3.**Install dependencies**
```bash
pip install -r requirements.txt
```
5.**Run database migrations**
```bash
python manage.py makemigrations
python manage.py migrate
```
6.**Create superuser**
```bash
python manage.py createsuperuser
```
7.**Collect static files (production)**
```bash
python manage.py collectstatic
```
8.**Run development server**
```bash
python manage.py runserver
```
The application will be available at `http://127.0.0.1:8000/`
## Models
### Ticket Model
- `uuid`: Unique identifier
- `title`: Ticket title
- `description`: Detailed description
- `category`: Ticket category (ForeignKey)
- `status`: Current status (ForeignKey)
- `priority`: Priority level (ForeignKey)
- `creation_date`: Auto-generated creation timestamp
- `created_by`: User who created the ticket (ForeignKey)
- `solution`: Ticket solution
### Supporting Models
- **Category**: Ticket categorization
- **Priority**: Priority levels (Urgent, High, Medium, Low)
- **Status**: Ticket status (Open, Closed, Pending)
## Usage
### Creating a Ticket
1. Navigate to the home page
2. Click the "New" button
3. Fill out the ticket form with required information
4. Submit to create the ticket
### Viewing Tickets
- Home page displays all user tickets in a card layout
- Each ticket shows title, category, status, priority, and creation info
- Click "Detail" button to view full ticket information
### Managing Tickets
- Edit tickets from the detail page
- Update status, priority, or other fields
- Track creation and modification dates
## API Endpoints
| Method | Endpoint | Description |
|--------|----------|-------------|
| GET | `/` | Get started page |
| GET | `/ticket/` | Home page with ticket list |
| POST | `/ticket/new/` | Create new ticket |
| POST | `/ticket/search/?q=` | List all searched tickets |
| GET | `/ticket//` | Ticket detail view |
| POST | `/ticket//edit/` | Update ticket |
| POST | `/ticket//reply/` | Reply a ticket |
| POST | `ticket//delete/` | Delete a ticket |
## Contributing
1. Fork the repository
2. Create a feature branch (`git checkout -b feature/new-feature`)
3. Commit your changes (`git commit -am 'Add new feature'`)
4. Push to the branch (`git push origin feature/new-feature`)
5. Create a Pull Request
## License
This project is licensed under the Apache 2.0 License - see the [LICENSE](LICENSE) file for details.