https://github.com/secnex/helpihub-email-processing
https://github.com/secnex/helpihub-email-processing
email-processing helpihub itsm ticket-management
Last synced: 12 months ago
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- Host: GitHub
- URL: https://github.com/secnex/helpihub-email-processing
- Owner: SecNex
- Created: 2024-12-15T15:00:40.000Z (over 1 year ago)
- Default Branch: main
- Last Pushed: 2025-02-28T18:46:20.000Z (over 1 year ago)
- Last Synced: 2025-02-28T22:37:11.506Z (over 1 year ago)
- Topics: email-processing, helpihub, itsm, ticket-management
- Language: Python
- Homepage:
- Size: 18.6 KB
- Stars: 0
- Watchers: 0
- Forks: 0
- Open Issues: 0
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Metadata Files:
- Readme: README.md
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README
# SecNex ITSM - Email Processing Engine
## Description
This is a Python script that processes incoming emails and updates the database accordingly.
## Requirements
- Python 3.10 or higher
- PostgreSQL 14 or higher
- IMAP server
- SMTP server
- Database with the following tables:
- `emails`
- `tickets`
- `ticket_assignments`
- `supporters`
You find the database schema in the `sql-models` repository - [sql-models](https://github.com/SecNex/sql-models)
## Installation
1. Clone the repository
2. Install the required dependencies
3. Configure the database connection in the `config.ini` file
4. Run the script
## Usage
1. Run the script
2. The script will process all new emails in the inbox and update the database accordingly
## License
This project is open-sourced under the MIT License - see the LICENSE file for details