https://github.com/seven-io/freshdesk

https://github.com/seven-io/freshdesk

freshdesk freshdesk-sidebar

Last synced: about 1 month ago
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• Host: GitHub
• URL: https://github.com/seven-io/freshdesk
• Owner: seven-io
• Created: 2021-08-30T12:03:13.000Z (over 3 years ago)
• Default Branch: master
• Last Pushed: 2023-12-15T13:26:46.000Z (about 1 year ago)
• Last Synced: 2023-12-15T14:35:06.382Z (about 1 year ago)
• Topics: freshdesk, freshdesk-sidebar
• Language: JavaScript
• Homepage:
• Size: 7.21 MB
• Stars: 0
• Watchers: 2
• Forks: 0
• Open Issues: 0
• Metadata Files:
  • Readme: README.md

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README

        


# seven.io for freshdesk

## Description

This app enables an agent to send SMS and make text-to-speech calls to customers.

Works on:

- contact details page

- ticket details page

***

## Screenshots

### Send SMS to contact



### Send SMS to ticket contact



### Configuration



***

## Development

### Prerequisites

1. Make sure you have a (trial) Freshdesk account created

2. A properly

   configured [Development environment](https://developers.freshdesk.com/v2/docs/quick-start/)

   along with

   the [FDK (Freshworks Development Kit)](https://developers.freshdesk.com/v2/docs/freshworks-cli/)

   .

3. A [seven.io](https://www.seven.io) account with API key.

### Usage

1. Run the app locally using

   the [`fdk run`](https://developers.freshdesk.com/v2/docs/freshworks-cli/#run) command.

2. Go to `http://localhost:10001/custom_configs` in your browser to set up your seven.io API

   key

3. Go to Freshdesk, navigate to the tickets page and select any ticket

4. Refer to

   the [Test your app](https://developers.freshdesk.com/v2/docs/quick-start/#test_your_app)

   section of the quickstart guide to allow insecure content.

5. Append `?dev=true` to the URL to see the changes