https://github.com/sudeatesoglu/telco_customer_churn

https://github.com/sudeatesoglu/telco_customer_churn

Last synced: 7 days ago
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• Host: GitHub
• URL: https://github.com/sudeatesoglu/telco_customer_churn
• Owner: sudeatesoglu
• Created: 2023-09-08T09:40:09.000Z (over 1 year ago)
• Default Branch: main
• Last Pushed: 2023-09-09T13:53:55.000Z (over 1 year ago)
• Last Synced: 2023-09-09T14:52:49.117Z (over 1 year ago)
• Language: Jupyter Notebook
• Size: 4.11 MB
• Stars: 0
• Watchers: 1
• Forks: 0
• Open Issues: 0
• Metadata Files:
  • Readme: README.md

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README

        
# Telco Customer Churn Prediction

![Image by Mohamed Hassan from Pixabay](https://github.com/sudeatesoglu/Telco_Customer_Churn/assets/106230756/35ff8970-bc30-4903-84e4-1d7a40454d98)

## Story of Dataset

Telco customer churn data contains information about a fictitious telecommunications company that provides home phone and internet services to 7,043 customers in California in the third quarter. It shows which customers have churned (left the service), stayed, or signed up for the services. A machine learning model is expected to be developed to predict customers who will leave the company.

## About Dataset

- **CustomerId:** Customer ID

- **Gender:** Gender

- **SeniorCitizen:** Whether the customer is a senior citizen (1, 0)

- **Partner:** Whether the customer has a partner (Yes, No) - Indicates whether the customer is married or not.

- **Dependents:** Whether the customer has dependents (Yes, No) - Refers to whether the customer has people to care for (e.g., -children, parents, grandparents).

- **Tenure:** The number of months the customer has stayed with the company.

- **PhoneService:** Whether the customer has phone service (Yes, No)

- **MultipleLines:** Whether the customer has multiple lines (Yes, No, No phone service)

- **InternetService:** The customer's internet service provider (DSL, Fiber optic, No)

- **OnlineSecurity:** Whether the customer has online security (Yes, No, No internet service)

- **OnlineBackup:** Whether the customer has online backup (Yes, No, No internet service)

- **DeviceProtection:** Whether the customer has device protection (Yes, No, No internet service)

- **TechSupport:** Whether the customer has technical support (Yes, No, No internet service)

- **StreamingTV:** Whether the customer has streaming TV (Yes, No, No internet service) - Indicates whether the customer uses internet - service to stream television programs from a third-party provider.

- **StreamingMovies:** Whether the customer has streaming movies (Yes, No, No internet service) - Indicates whether the customer uses - internet service to stream movies from a third-party provider.

- **Contract:** The customer's contract length (Month-to-month, One year, Two years)

- **PaperlessBilling:** Whether the customer has paperless billing (Yes, No)

- **PaymentMethod:** The customer's payment method (Electronic check, Mailed check, Bank transfer (automatic), Credit card (automatic))

- **MonthlyCharges:** The monthly amount charged to the customer

- **TotalCharges:** The total amount charged to the customer

- **Churn:** Whether the customer has churned (Yes or No) - Indicates whether the customer has left in the last month or quarter.

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