https://github.com/tejasa97/email-intent-classifier
A NLP program that predicts the intent of a customer query email.
https://github.com/tejasa97/email-intent-classifier
email-intent-classifier intent intent-classification nlp nltk training-dataset
Last synced: 3 months ago
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A NLP program that predicts the intent of a customer query email.
- Host: GitHub
- URL: https://github.com/tejasa97/email-intent-classifier
- Owner: tejasa97
- Created: 2018-11-10T11:07:51.000Z (over 7 years ago)
- Default Branch: master
- Last Pushed: 2018-11-13T09:15:04.000Z (over 7 years ago)
- Last Synced: 2024-12-31T09:32:41.585Z (over 1 year ago)
- Topics: email-intent-classifier, intent, intent-classification, nlp, nltk, training-dataset
- Language: Jupyter Notebook
- Homepage:
- Size: 229 KB
- Stars: 5
- Watchers: 1
- Forks: 3
- Open Issues: 0
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Metadata Files:
- Readme: README.md
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README
# Email Intent Classifier
## A NLP program that predicts the intent of a customer query email.
### (Datasets not put up due to privacy reasons. Email if needed)
### An incoming email can have one of the folllowing 6 intents
- Sales/Promotion
- Product Specifications
- Product Availability
- Product Comparison
- Shipping
- Omnichannel
The program trains on a training dataset and then predicts the intents for the testing dataset.
CV accuracy obtained on the training dataset by splitting in ratio *80 : 20* using the CountVectorizer algorithm is obtained as **91.875 %**.