https://github.com/thunderbird/thunderbird-support-reports
Support Reports covering Thunderbird products and offerings
https://github.com/thunderbird/thunderbird-support-reports
Last synced: about 1 month ago
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Support Reports covering Thunderbird products and offerings
- Host: GitHub
- URL: https://github.com/thunderbird/thunderbird-support-reports
- Owner: thunderbird
- Created: 2026-04-14T13:09:42.000Z (4 months ago)
- Default Branch: main
- Last Pushed: 2026-06-27T01:18:40.000Z (about 1 month ago)
- Last Synced: 2026-06-27T01:21:03.038Z (about 1 month ago)
- Language: HTML
- Homepage:
- Size: 1.08 MB
- Stars: 3
- Watchers: 1
- Forks: 0
- Open Issues: 3
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Metadata Files:
- Readme: README.md
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README
# Thunderbird Support Reports
Automated support operations reporting for Thunderbird and MZLA, maintained by the Support Operations team.
## What's here
**Monthly support dashboards** — published each month covering:
- Android Play Store reviews (Thunderbird, K-9 Mail, Beta)
- Zendesk CSAT and ticket volume (Donor Support, Thundermail)
- SUMO forum health (Desktop and Android)
- FeatureOS idea tracking
## Data sources
| Source | What it covers |
|--------|---------------|
| Google Play Console (GCS) | Android review CSVs |
| Zendesk | Ticket volume, CSAT, Thundermail support |
| SUMO | Forum solved rates, contributors |
| FeatureOS | Thundermail idea board |
| K-9 Discourse | K-9 community forum |
All customer-facing content is PII-redacted before publishing. No raw ticket data or customer information is stored in this repo.
## Access
Public repo. GitHub Pages is publicly accessible.
## Maintainer
Lisa Wess · Support Operations Manager · MZLA