https://github.com/velickovski/customersupport_ticketingsystem

AI-powered customer support chatbot that provides instant responses to user inquiries and automatically generates support tickets for complex issues, ensuring seamless escalation to human agents when needed.
https://github.com/velickovski/customersupport_ticketingsystem

chatbot customersupport openai project python

Last synced: about 2 hours ago
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AI-powered customer support chatbot that provides instant responses to user inquiries and automatically generates support tickets for complex issues, ensuring seamless escalation to human agents when needed.

• Host: GitHub
• URL: https://github.com/velickovski/customersupport_ticketingsystem
• Owner: velickovski
• Created: 2024-08-30T12:53:16.000Z (3 months ago)
• Default Branch: customer-support
• Last Pushed: 2024-09-11T19:04:30.000Z (2 months ago)
• Last Synced: 2024-09-12T05:22:51.348Z (2 months ago)
• Topics: chatbot, customersupport, openai, project, python
• Language: Python
• Homepage:
• Size: 54.7 KB
• Stars: 1
• Watchers: 2
• Forks: 2
• Open Issues: 0
• Metadata Files:
  • Readme: README.md

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README

        
# Customer Support Chatbot with Ticketing System

This project is an AI-powered customer support chatbot designed to handle common inquiries and automatically create support tickets for more complex issues. It integrates with a ticketing system to ensure unresolved queries are escalated to human agents for further assistance.

## Features

- **AI-Powered Responses**: Utilizes OpenAI's GPT model to provide accurate and helpful responses to customer queries.

- **Real-Time Interaction**: Chatbot interacts with users in real-time, delivering instant answers.

- **Automated Ticketing**: Automatically creates support tickets for issues that need further attention, ensuring seamless customer support.

- **Topic Detection**: The chatbot can identify relevant topics and escalate issues accordingly.

- **User-Friendly Interface**: A simple and intuitive interface for easy interaction.

## Installation

1. **Clone the repository:**

   ```bash

   git clone https://github.com/velickovski/CustomerSupport_TicketingSystem

   cd CustomerSupport_TicketingSystem