https://github.com/zammad/zammad

Zammad is a web based open source helpdesk/customer support system
https://github.com/zammad/zammad

coffeescript customer-care customer-support helpdesk javascript rails ruby support ticketing zammad

Last synced: 11 days ago
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Zammad is a web based open source helpdesk/customer support system

• Host: GitHub
• URL: https://github.com/zammad/zammad
• Owner: zammad
• License: agpl-3.0
• Created: 2012-04-02T08:50:33.000Z (about 13 years ago)
• Default Branch: develop
• Last Pushed: 2024-10-29T08:51:21.000Z (6 months ago)
• Last Synced: 2024-10-29T09:49:07.143Z (6 months ago)
• Topics: coffeescript, customer-care, customer-support, helpdesk, javascript, rails, ruby, support, ticketing, zammad
• Language: Ruby
• Homepage: https://zammad.org
• Size: 530 MB
• Stars: 4,435
• Watchers: 129
• Forks: 755
• Open Issues: 477
• Metadata Files:
  • Readme: README.md
  • Changelog: CHANGELOG.md
  • License: LICENSE
  • Code of conduct: CODE_OF_CONDUCT.md
  • Security: SECURITY.md

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README

        
# Welcome to Zammad

Are you juggling countless customer inquiries across multiple channels?

Struggling to keep your support team on the same page?

Or spending more time managing your helpdesk than delivering exceptional support to your customers?

Zammad is your Swiss Army knife - a web-based, open-source helpdesk and customer support platform

packed with features to streamline customer communication across channels like email, chat, telephone and social media.

## The Software

The Zammad software is and will stay open source. It is licensed under the GNU AGPLv3.

The source code is [available on GitHub](https://github.com/zammad/zammad) and owned by

the [Zammad Foundation](https://zammad-foundation.org/), which is independent of commercial

providers such as Zammad GmbH.

## The Company - Zammad GmbH

The development of Zammad is carried out by the [amazing team of people](https://zammad.com/en/company)

at [Zammad GmbH](https://zammad.com/) in collaboration with the community.

We love to create open source software for you. If you want to ensure the Zammad software

has a bright and sustainable future, consider becoming a Zammad customer!

> Are you tired of complex setup, configuration, backup and update tasks? Let us handle this stuff for you! 🚀

>

> The easiest and often most cost-effective way to operate Zammad is [our cloud service](https://zammad.com/en/pricing).

> Give it a try with a [free trial instance](https://zammad.com/en/getting-started)!

## Status

- Toolchain: [![CI](https://github.com/zammad/zammad/workflows/CI/badge.svg)](https://github.com/zammad/zammad/actions/workflows/ci.yaml)

  [![docker-release workflow](https://github.com/zammad/zammad/workflows/docker-release/badge.svg)](https://github.com/zammad/zammad/actions/workflows/docker-release.yaml)

  [![documentation status](https://readthedocs.org/projects/zammad/badge/)](https://docs.zammad.org)

- Docker container images: [![Docker images for Zammad](https://img.shields.io/badge/version-stable-blue.svg)](https://hub.docker.com/r/zammad/zammad-docker-compose)

  [![Dockerhub Pulls](https://badgen.net/docker/pulls/zammad/zammad-docker-compose?icon=docker&label=pulls)](https://hub.docker.com/r/zammad/zammad-docker-compose/)

- Helm chart for Kubernetes: [![Artifact Hub](https://img.shields.io/endpoint?url=https://artifacthub.io/badge/repository/zammad)](https://artifacthub.io/packages/helm/zammad/zammad)

  [![Release downloads](https://img.shields.io/github/downloads/zammad/zammad-helm/total.svg)](https://github.com/zammad/zammad-helm/releases)

- Download DEB/RPM: [![binary packages for Zammad stable](https://img.shields.io/badge/Branch-stable-blue.svg)](https://packager.io/gh/zammad/zammad/refs/stable)

  [![binary packages for Zammad develop](https://img.shields.io/badge/Branch-develop-lightgrey.svg)](https://packager.io/gh/zammad/zammad/refs/develop)

- License: [![AGPL license](https://img.shields.io/badge/License-AGPL%203.0-brightgreen.svg)](https://github.com/zammad/zammad/blob/develop/LICENSE)

## Further Information

- [Installing & Getting Started](https://docs.zammad.org)

- [Screenshots](https://zammad.org/screenshots)

- [Developer Manual](/doc/developer_manual/index.md)

- [REST API](https://docs.zammad.org/en/latest/api/intro.html)

- For reporting security vulnerabilities, please see [our security policy](SECURITY.md).

- [Contributing](https://zammad.org/participate)

Thanks! ❤️ ❤️ ❤️

 Your Zammad Team