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https://github.com/zammad/zammad

Zammad is a web based open source helpdesk/customer support system
https://github.com/zammad/zammad

coffeescript customer-care customer-support helpdesk javascript rails ruby support ticketing zammad

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Zammad is a web based open source helpdesk/customer support system

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README 

        
# Welcome to Zammad



Are you juggling countless customer inquiries across multiple channels?

Struggling to keep your support team on the same page?

Or spending more time managing your helpdesk than delivering exceptional support to your customers?



Zammad is your Swiss Army knife - a web-based, open-source helpdesk and customer support platform

packed with features to streamline customer communication across channels like email, chat, telephone and social media.



## The Software



The Zammad software is and will stay open source. It is licensed under the GNU AGPLv3.

The source code is [available on GitHub](https://github.com/zammad/zammad) and owned by

the [Zammad Foundation](https://zammad-foundation.org/), which is independent of commercial

providers such as Zammad GmbH.



## The Company - Zammad GmbH



The development of Zammad is carried out by the [amazing team of people](https://zammad.com/en/company)

at [Zammad GmbH](https://zammad.com/) in collaboration with the community.

We love to create open source software for you. If you want to ensure the Zammad software

has a bright and sustainable future, consider becoming a Zammad customer!



> Are you tired of complex setup, configuration, backup and update tasks? Let us handle this stuff for you! 🚀

>

> The easiest and often most cost-effective way to operate Zammad is [our cloud service](https://zammad.com/en/pricing).

> Give it a try with a [free trial instance](https://zammad.com/en/getting-started)!



## Status



- Toolchain: [![CI](https://github.com/zammad/zammad/workflows/CI/badge.svg)](https://github.com/zammad/zammad/actions/workflows/ci.yaml) [![docker-release workflow](https://github.com/zammad/zammad/workflows/docker-release/badge.svg)](https://github.com/zammad/zammad/actions/workflows/docker-release.yaml) [![documentation status](https://readthedocs.org/projects/zammad/badge/)](https://docs.zammad.org)

- Docker container images: [![Docker images for Zammad](https://img.shields.io/badge/version-stable-blue.svg)](https://hub.docker.com/r/zammad/zammad-docker-compose) [![Dockerhub Pulls](https://badgen.net/docker/pulls/zammad/zammad-docker-compose?icon=docker&label=pulls)](https://hub.docker.com/r/zammad/zammad-docker-compose/)

- Helm chart for Kubernetes: [![Artifact Hub](https://img.shields.io/endpoint?url=https://artifacthub.io/badge/repository/zammad)](https://artifacthub.io/packages/helm/zammad/zammad) [![Release downloads](https://img.shields.io/github/downloads/zammad/zammad-helm/total.svg)](https://github.com/zammad/zammad-helm/releases)

- Download DEB/RPM: [![binary packages for Zammad stable](https://img.shields.io/badge/Branch-stable-blue.svg)](https://packager.io/gh/zammad/zammad/refs/stable) [![binary packages for Zammad develop](https://img.shields.io/badge/Branch-develop-lightgrey.svg)](https://packager.io/gh/zammad/zammad/refs/develop)

- License: [![AGPL license](https://img.shields.io/badge/License-AGPL%203.0-brightgreen.svg)](https://github.com/zammad/zammad/blob/develop/LICENSE)



## Installing & Getting Started



https://docs.zammad.org



## Screenshots



https://zammad.org/screenshots



## Developer Manual



[Developer Manual](/doc/developer_manual/index.md)



## REST API



https://docs.zammad.org/en/latest/api/intro.html



## Security Policy



For reporting security vulnerabilities, please see [SECURITY.md](SECURITY.md).



## Contributing



https://zammad.org/participate



Thanks! ❤️ ❤️ ❤️



 Your Zammad Team