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https://github.com/abctechlabs/awesome-ai-usecases

A curated list of amazingly awesome AI ideas and use cases. You can use this to get new ideas and share existing ones.
https://github.com/abctechlabs/awesome-ai-usecases

List: awesome-ai-usecases

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A curated list of amazingly awesome AI ideas and use cases. You can use this to get new ideas and share existing ones.

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# awesome-ai-usecases

A curated list of amazingly awesome AI ideas and use cases. 



Contributions most welcome.



## Contents

[Use cases by department](#use-cases-by-department)

- [Call center](#call-center)

- [Human Resources](#human-resources)

- [Finance](#finance)

- [IT](#it)

- [Marketing](#marketing)

- [Sales](#sales)

- [Supply chain](#supply-chain)



[Use cases by industry](#use-cases-by-industry)

- [Banking](#banking)

- [Healthcare](#healthcare)

- [Insurance](#insurance)

- [Life sciences](#life-sciences)

- [Manufacturing](#manufacturing)

- [Public Safety](#public-safety)

- [Retail](#retail)

- [Telecommunications](#telecommunications)

- [Travel](#travel)

  



## Use cases by department

### Call center

- Automation

- Call volume forecasting

- Next best action

- Real time sentiment analysis

- Real time compliance risk

- Real time suggestions and optimization

- Script adherence

- Script optimization

- Skill based routing

- Voice authentication



### Human Resources

- [Competency forecasting](http://onlinelibrary.wiley.com/doi/10.1111/j.1468-2389.1993.tb00083.x/full)

- [Employee churn analytics](http://www.predictiveanalyticsworld.com/patimes/employee-churn-201-calculating-employee-value/3321/)

- [Employee performance analytics](http://www.halogensoftware.com/blog/employee-performance-data-the-most-underused-data-set-in-hr)

- [Network analytics on employee interactions](http://lcs.ios.ac.cn/~shil/paper/Smallblue_PIEEE.pdf)

- [Resume matching, preselection and tagging](https://www.quora.com/What-is-the-best-algorithm-to-match-resumes-with-jobs)

- [Workforce planning](https://www.slideshare.net/wayneraw/workforce-planning)



### Finance

- Cost analytics

- [Fraud detection](https://en.wikipedia.org/wiki/Data_analysis_techniques_for_fraud_detection)

- Waste and abuse detection



### IT

- [Component quality analytics](https://www.backblaze.com/blog/hard-drive-reliability-stats-q1-2016/)

- [Cybercrime detection](http://www.sas.com/en_be/software/fraud-security-intelligence/cybersecurity-solutions.html)

- [Server performance monitoring and alerting](http://www.coscale.com/)

- Incident management tickets [automatic routing and reply](https://www.channele2e.com/2016/12/23/automate-trouble-ticketing-management-with-natural-language-processing/) or [clustering](https://link.springer.com/chapter/10.1007/978-3-319-46295-0_58)



### Marketing



- [Churn/Customer attrition](https://en.wikipedia.org/wiki/Customer_attrition#prediction)

- [Customer segmentation](https://ds4ci.files.wordpress.com/2013/09/user08_jimp_custseg_revnov08.pdf)

- [Life Time Value](https://dataorigami.net/blogs/napkin-folding/18868411-lifetimes-measuring-customer-lifetime-value-in-python)

- [Personalized advertising](http://ieeexplore.ieee.org/document/7273289/)

- [Product recommendation engines](http://www.kdnuggets.com/2015/10/big-data-recommendation-systems-change-lives.html) using recommendation engines

- [Marketing Optimization](http://www.marketingoptimizer.com/marketing-optimization/)

- [Social Media Analytics](https://cran.r-project.org/web/packages/SocialMediaLab/)

- [Text Analytics on customer complaints](https://dev.socrata.com/blog/2016/05/03/natural-language-with-sodapy-and-algorithmia.html)



### Sales



- [Cross-sell opportunities](https://www.analyticsvidhya.com/blog/2015/08/learn-cross-selling-upselling/) using propensity models

- [Lead scoring](http://marketingland.com/maximizing-lead-scoring-analytics-use-big-data-b2b-101956)

- [Price elasticity](https://support.sas.com/rnd/app/ets/examples/simpelast/index.htm)

- [Revenue forecasting](http://analytics.ncsu.edu/sesug/2007/PO10.pdf) or [Kaggle](https://www.kaggle.com/c/rossmann-store-sales)



### Supply chain

- [Demand forecasting](https://www.slideshare.net/vishnuvsvn/demand-forecasting-in-supply-chain)

- [Gas purchase optimization](http://pubsonline.informs.org/doi/pdf/10.1287/opre.40.3.446)

- [Inventory forecasting](https://hbr.org/1971/07/how-to-choose-the-right-forecasting-technique)

- [Optimal routes](http://www.sciencedirect.com/science/article/pii/S22125671163004780)

- [Warehouse location optimization](https://en.wikipedia.org/wiki/Weber_problem)



 



## Use cases by industry

### Banking



- Basel II compliance

- Credit scoring

- Risk management

- Stress testing



### Healthcare

- Efficiency of care delivery

- Overconsumption

- Readmissions

- Reducing outcome variation



### Insurance

- Catastrophe modelling

- [Claims recovery prioritization](https://cdn2.hubspot.net/hubfs/2176909/Elder-Research-Case-Study-Prioritizing-Long-Term-Care-Claims.pdf)

- [Claims processing automation](http://www.lexmark.com/en_us/solutions/financial-process-automation/terminology/claims-processing/insurance-claims-processing.html)

- [Damage estimation automation](http://www.repairerdrivennews.com/2016/10/11/tractable-ceo-says-ai-will-assess-vehicle-damage-for-mitchell-company-specializes-in-ai-photo-analysis/)

- [Fraud detection](http://www.jstor.org/stable/3182781)

- [Litigation prediction](http://www.propertycasualty360.com/2014/08/22/using-predictive-analytics-in-litigation-managemen?slreturn=1483353120)

- [Pricing using telematics](https://lirias.kuleuven.be/handle/123456789/552745)

- Solvency II and ORSA compliance

- [Risk analytics](https://en.wikipedia.org/wiki/Analytics#Risk_analytics)



### Life sciences

- Design of experiments

- [R&D portfolio optimization](http://www.athlycs.be/portfolio-insight)



### Manufacturing

- [Predictive Asset Maintenance](http://www.genesissolutions.com/asset-management-to-be-a-key-in-internet-of-things-manufacturing-deployments/)

- [Quality control](http://necsi.edu/affiliates/braha/IEEE-Cleaning_02.pdf)



### Public Sector



#### Public Safety

- Crime Wave Detection

- Patrolling Suggestions (Preventative Policing)

- Crime Case Resolution Prediction

- Crime Clustering

- Complex/Organised Crime network detection

- Terrorist Cell Identification

- Alerting & Officer Safety

- Criminal Evolution

- Domestic Violence

- Radicalisation prediction

- [Mass scale surveillance](https://en.wikipedia.org/wiki/PRISM_(surveillance_program))



#### Finance and Tax

- [Budget planning and simulation](https://www.edx.org/course/macroeconometric-forecasting-imfx-mfx-0)

- [Customs fraud detection](http://ieeexplore.ieee.org/document/1167400/)

- [Tax audit triage](https://the-modeling-agency.com/triage-for-tax-auditstm/)



### Retail

- Distribution centre optimization

- Employee fraud detection

- Market basket analysis

- Plannogram optimization

- SKU forecasting

- Waste



### Telecommunications

- Asset performance analytics

- Cell phone tower location optimization

- Predictive maintenance

- Routing optimization



## License



[![CC0](http://i.creativecommons.org/p/zero/1.0/88x31.png)](http://creativecommons.org/publicdomain/zero/1.0/)



To the extent possible under law, [ABC TechLabs](https://abctechlabs.com) has waived all copyright and related or neighboring rights to this work.



### Travel

#### Hotels

- Dynamic pricing

- Room occupancy planning