https://github.com/abhinavxd/libredesk
Modern, open source, self-hosted customer support desk. Single binary app.
https://github.com/abhinavxd/libredesk
conversation conversations customer-service customer-success customer-support customer-support-automation golang helpdesk intercom support ticketing-system vue
Last synced: about 2 months ago
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Modern, open source, self-hosted customer support desk. Single binary app.
- Host: GitHub
- URL: https://github.com/abhinavxd/libredesk
- Owner: abhinavxd
- License: agpl-3.0
- Created: 2024-05-12T12:14:24.000Z (almost 2 years ago)
- Default Branch: main
- Last Pushed: 2026-01-18T12:01:19.000Z (2 months ago)
- Last Synced: 2026-01-18T16:30:45.528Z (2 months ago)
- Topics: conversation, conversations, customer-service, customer-success, customer-support, customer-support-automation, golang, helpdesk, intercom, support, ticketing-system, vue
- Language: Go
- Homepage: https://libredesk.io
- Size: 6.52 MB
- Stars: 2,086
- Watchers: 10
- Forks: 130
- Open Issues: 48
-
Metadata Files:
- Readme: README.md
- Contributing: CONTRIBUTING.md
- License: LICENSE
- Roadmap: ROADMAP.md
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README
# Libredesk
Modern, open source, self-hosted customer support desk. Single binary app.
Visit [libredesk.io](https://libredesk.io) for more info. Check out the [**Live demo**](https://demo.libredesk.io/).
## Features
- **Multi Shared Inbox**
Libredesk supports multiple shared inboxes, letting you manage conversations across teams effortlessly.
- **Granular Permissions**
Create custom roles with granular permissions for teams and individual agents.
- **Smart Automation**
Eliminate repetitive tasks with powerful automation rules. Auto-tag, assign, and route conversations based on custom conditions.
- **CSAT Surveys**
Measure customer satisfaction with automated surveys.
- **Macros**
Save frequently sent messages as templates. With one click, send saved responses, set tags, and more.
- **Smart Organization**
Keep conversations organized with tags, custom statuses for conversations, and snoozing. Find any conversation instantly from the search bar.
- **Auto Assignment**
Distribute workload with auto assignment rules. Auto-assign conversations based on agent capacity or custom criteria.
- **SLA Management**
Set and track response time targets. Get notified when conversations are at risk of breaching SLA commitments.
- **Custom attributes**
Create custom attributes for contacts or conversations such as the subscription plan or the date of their first purchase.
- **AI-Assist**
Instantly rewrite responses with AI to make them more friendly, professional, or polished.
- **Activity logs**
Track all actions performed by agents and admins—updates and key events across the system—for auditing and accountability.
- **Webhooks**
Integrate with external systems using real-time HTTP notifications for conversation and message events.
- **Command Bar**
Opens with a simple shortcut (CTRL+K) and lets you quickly perform actions on conversations.
And more checkout - [libredesk.io](https://libredesk.io)
## Installation
### Docker
The latest image is available on DockerHub at [`libredesk/libredesk:latest`](https://hub.docker.com/r/libredesk/libredesk/tags?page=1&ordering=last_updated&name=latest)
```shell
# Download the compose file and sample config file in the current directory.
curl -LO https://github.com/abhinavxd/libredesk/raw/main/docker-compose.yml
curl -LO https://github.com/abhinavxd/libredesk/raw/main/config.sample.toml
# Copy the config.sample.toml to config.toml and edit it as needed.
cp config.sample.toml config.toml
# Run the services in the background.
docker compose up -d
# Setting System user password.
docker exec -it libredesk_app ./libredesk --set-system-user-password
```
Go to `http://localhost:9000` and login with username `System` and the password you set using the `--set-system-user-password` command.
See [installation docs](https://docs.libredesk.io/getting-started/installation)
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### Binary
- Download the [latest release](https://github.com/abhinavxd/libredesk/releases) and extract the libredesk binary.
- Copy config.sample.toml to config.toml and edit as needed.
- `./libredesk --install` to setup the Postgres DB (or `--upgrade` to upgrade an existing DB. Upgrades are idempotent and running them multiple times have no side effects).
- Run `./libredesk --set-system-user-password` to set the password for the System user.
- Run `./libredesk` and visit `http://localhost:9000` and login with username `System` and the password you set using the --set-system-user-password command.
See [installation docs](https://docs.libredesk.io/getting-started/installation)
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## Developers
- If you are interested in contributing, please read [CONTRIBUTING.md](./CONTRIBUTING.md) first.
- For local development and setup, refer to the [developer setup](https://docs.libredesk.io/contributing/developer-setup).
- For planned features and project direction, see [ROADMAP.md](./ROADMAP.md).
The backend is written in Go and the frontend is Vue.js 3 with Shadcn UI.
## Translators
You can help translate Libredesk into your language on [Crowdin](https://crowdin.com/project/libredesk).