https://github.com/alessioborgi/helpdesk_system

A web-based help desk application designed to streamline customer support and issue tracking. This project includes features like ticket management, user authentication, and real-time updates to facilitate efficient communication between customers and support teams.
https://github.com/alessioborgi/helpdesk_system

css javascript php python sql system ticketing

Last synced: about 2 months ago
JSON representation

A web-based help desk application designed to streamline customer support and issue tracking. This project includes features like ticket management, user authentication, and real-time updates to facilitate efficient communication between customers and support teams.

• Host: GitHub
• URL: https://github.com/alessioborgi/helpdesk_system
• Owner: alessioborgi
• License: mit
• Created: 2022-02-28T21:52:58.000Z (almost 3 years ago)
• Default Branch: main
• Last Pushed: 2024-09-14T12:47:47.000Z (4 months ago)
• Last Synced: 2024-09-15T20:24:04.812Z (4 months ago)
• Topics: css, javascript, php, python, sql, system, ticketing
• Language: Python
• Homepage:
• Size: 9.3 MB
• Stars: 0
• Watchers: 1
• Forks: 0
• Open Issues: 0
• Metadata Files:
  • Readme: README.md
  • License: LICENSE.txt

Awesome Lists containing this project

README

        
# HelpDesk System

**Copyright © 2022 Alessio Borgi, Elena Muia**

**PROJECT SCOPE**: Implementation of a Ticketing System, that embraces both the Database and the Application Side Implementation. This project builds a web-based help desk application designed to streamline customer support and issue tracking. This project includes features like ticket management, user authentication, and real-time updates to facilitate efficient communication between customers and support teams. Perfect for businesses looking to enhance their customer service operations.

**PROJECT RESULTS**:

- PostgreSQL implementation modeling 59 HelpDesk Company entities.

- Employee Category modeling: Leadership, Technicians (1st level and 2nd level), Managers (Account and Business), Cross-Functionals( HR and Finance).

- Employee Benefits categorization: Food, Courses, Car, Books, Stock Options, Credit-Card, PC, Phone, and IPAD.

- Processes drawing concerning the interaction between the HelpDesk Company and their Customers. 

- Ticket-Report-Convalidation scheme by customer and incident management process. 

- SQL Triggers and Functions for quality purposes. 

- Implementation of about 50 nested queries.

- Application Side implementation using Python. 

- Web-based application split up by customer and HelpDesk interface.

- Identity and access management based on user typology. 

- Customer Satisfaction Implementation (Comment and Starred-Feedback).

**PROJECT REPOSITORY**: https://github.com/alessioborgi/The_HelpDesk_Company