https://github.com/alunera-data/sql-use-cases
Practical SQL use cases for Business Intelligence and IT Service Management (BI & ITSM)
https://github.com/alunera-data/sql-use-cases
business-intelligence dashboards data-analysis data-quality eda itsm kpis postgresql process-monitoring query reporting sql sqlserver
Last synced: about 2 months ago
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Practical SQL use cases for Business Intelligence and IT Service Management (BI & ITSM)
- Host: GitHub
- URL: https://github.com/alunera-data/sql-use-cases
- Owner: alunera-data
- License: mit
- Created: 2025-04-04T10:19:27.000Z (about 1 year ago)
- Default Branch: main
- Last Pushed: 2025-04-17T09:28:17.000Z (about 1 year ago)
- Last Synced: 2025-04-24T02:42:47.352Z (about 1 year ago)
- Topics: business-intelligence, dashboards, data-analysis, data-quality, eda, itsm, kpis, postgresql, process-monitoring, query, reporting, sql, sqlserver
- Homepage:
- Size: 5.86 KB
- Stars: 0
- Watchers: 1
- Forks: 0
- Open Issues: 0
-
Metadata Files:
- Readme: README.md
- License: LICENSE.txt
Awesome Lists containing this project
README
# 📊 SQL Use Cases for BI & Service Management
**Author:** Yvonne Kirschler
**Created:** April 2024
**License:** MIT
**Repository:** [sql-use-cases](https://github.com/alunera-data/sql-use-cases)
---
## 🎯 Purpose
This repository demonstrates how Structured Query Language (SQL) can answer real-world business questions — with a focus on service management, business intelligence, and data quality.
These examples are designed to be:
- Understandable for both technical and non-technical audiences
- Aligned with common ITSM platforms (e.g., ServiceNow)
- Focused on KPIs and data insights that support operational excellence
---
## 🗂️ Structure
```plaintext
sql-use-cases/
├── README.md
├── LICENSE
├── data/
│ └── demo_tickets.sql
├── sql/
│ ├── 01_create_demo_tickets.sql
│ ├── 02_kpi_mttr.sql
```
---
## 🧠 Why this project?
Modern organizations run on data. But to make data truly useful, we need:
- Clear logic
- Reliable structures
- Actionable metrics
This project combines SQL skills with business-relevant thinking. It reflects my background in IT service management, BI development, and structured process design.
---
## 📈 Included Use Cases
| Use Case | File | Business Relevance |
|----------------------------|-------------------------|----------------------------------------------------|
| Mean Time to Resolution | `02_kpi_mttr.sql` | Measures service efficiency per category |
| SLA Violation Detection | *coming soon* | Shows where commitments are missed |
| Ticket Volume Trends | *coming soon* | Operational awareness for management |
| Data Completeness Check | *planned* | Improves reporting reliability |
---
## 🔒 Disclaimer
This project uses only **synthetic data** and **generic structures**.
No client, internal or confidential information is used.
---
## 🚀 About Me
I'm a data-driven BI & service professional with a strong sense for quality, structure and meaningful reporting.
I believe in translating complexity into clarity – with data, logic, and a touch of design.
Feel free to connect:
🔗 [GitHub – @alunera-data](https://github.com/alunera-data)
🔗 [LinkedIn – Yvonne Kirschler](https://www.linkedin.com/in/yvonne-kirschler-719224188/)