https://github.com/bestpractical/rt-extension-activityreports

https://github.com/bestpractical/rt-extension-activityreports

Last synced: about 1 year ago
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• Host: GitHub
• URL: https://github.com/bestpractical/rt-extension-activityreports
• Owner: bestpractical
• Created: 2009-07-02T20:03:29.000Z (almost 17 years ago)
• Default Branch: master
• Last Pushed: 2025-02-11T19:36:48.000Z (over 1 year ago)
• Last Synced: 2025-04-05T09:25:27.717Z (about 1 year ago)
• Language: Perl
• Homepage: http://search.cpan.org/dist/RT-Extension-ActivityReports
• Size: 193 KB
• Stars: 11
• Watchers: 10
• Forks: 5
• Open Issues: 4
• Metadata Files:
  • Readme: README
  • Changelog: Changes

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README

          
NAME

    RT-Extension-ActivityReports - Additional reports to show Activity in RT

DESCRIPTION

    The ActivityReports extension lets you see:

    *   Activity Detail

        A table of ticket status per queue, and totals.

    *   Activity Summary

        A one-line summary of all updates made.

    *   Resolution Comments

        Summary of when tickets were resolved, duration between creation and

        (latest) resolution.

    *   Resolution Statistics

        For each queue, average duration between creation and (latest)

        resolution over the last 30, 60, 90 days, and all time.

    *   Time Worked Statistics

        For each user, a table of every queue and how long that user has

        worked on tickets that have been resolved in a particular timeframe.

        For example, you can see how much time Joe has spent on Basic

        Support (queue) tickets that have been resolved the day after they

        were created.

    All of these reports can be filtered by actor, arbitrary search query,

    and/or between two dates, so it's quite flexible.

RT VERSION

    Works with RT 4.0, 4.2, 4.4

    Works with RT 5.0, but styling has not yet been updated

INSTALLATION

    perl Makefile.PL

    make

    make install

        May need root permissions

    Edit your /opt/rt4/etc/RT_SiteConfig.pm

        If you are using RT 4.2 or greater, add this line:

            Plugin('RT::Extension::ActivityReports');

        For RT 4.0, add this line:

            Set(@Plugins, qw(RT::Extension::ActivityReports));

        or add RT::Extension::ActivityReports to your existing @Plugins

        line.

    Clear your mason cache

            rm -rf /opt/rt4/var/mason_data/obj

    Restart your webserver

    After Installation

        The activity reports can be accessed from the URL

        http:///Reports/Activity/index.html

        and will also be available as an Activity Reports tab on Search

        Results pages in 4.0.

AUTHOR

    Best Practical Solutions, LLC 

BUGS

    All bugs should be reported via email to

        L

    or via the web at

        L.

LICENSE AND COPYRIGHT

    This software is Copyright (c) 2005-2014 by Best Practical Solutions

    This is free software, licensed under:

      The GNU General Public License, Version 2, June 1991