https://github.com/charibdys/tbstb

Ticket-Based Support Bot for Telegram
https://github.com/charibdys/tbstb

golang mongodb telegram telegram-bot ticketing-system

Last synced: 16 days ago
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Ticket-Based Support Bot for Telegram

• Host: GitHub
• URL: https://github.com/charibdys/tbstb
• Owner: Charibdys
• Created: 2023-04-22T19:29:44.000Z (over 1 year ago)
• Default Branch: main
• Last Pushed: 2024-07-04T01:51:28.000Z (4 months ago)
• Last Synced: 2024-10-04T21:33:37.716Z (about 1 month ago)
• Topics: golang, mongodb, telegram, telegram-bot, ticketing-system
• Language: Go
• Homepage:
• Size: 58.6 KB
• Stars: 0
• Watchers: 1
• Forks: 0
• Open Issues: 0
• Metadata Files:
  • Readme: README.md

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README

        
# TBSTB - Ticket-based Support Telegram Bot

A Telegram bot for support via ticket-based interactions.

## Installation 

~~~

git clone https://github.com/Charibdys/tbstb.git

cd tbstb

go build

~~~

## Purpose of the program:

The goal of this bot is to give administrative users, whether admins of group chats, channels, lounge bots, or similar, a consolidated and easy-to-use tool to address

the issues and inquiries of their user base.

TBSTB can be used in private chats, or in group chats.

TBSTB can allow multiple admins/support representatives to address tickets .

TBSTB can allow admins/support representatives to remain anonymous, use a pseudonym, or their Telegram name/username.

TBSTB will not have a config file; all attributes of TBSTB will be stored in the database; keys will be passed as environment variables.

Users can open a ticket; this ticket saves the message history and relays it to the admins.

Admins can assign tickets to support representatives.

One or more admins/support representatives can reserve a ticket and close it.

Admins/support representatives can access open tickets within telegram via a given user interface.

## What TBSTB is not:

TBSTB is not a group chat administration bot (such as CalsiBot, Rose, etc).

TBSTB is not a single-instance bot; if TBSTB is to be used, a user must make a bot with BotFather and host their own instance of TBSTB.

## Roadmap:

- [X] 0.1 - Connect to Telegram, receive updates; Database CRUD operations

- [X] 0.2 - Ticket generation

- [X] 0.3 - Resolve tickets

- [ ] 0.4 - Compatibility with group chats

- [ ] 0.X - ticket user interface, user-defined names/anonymity, promoting users, content management, statistics

## Contributing

Open tasks and current planned features can be found in this repo's project, [TBSTB Development](https://github.com/users/Charibdys/projects/3)

If you would like to make a contribution, follow these steps:

1. Fork it ()

2. Create your feature branch (`git checkout -b my-new-feature`)

3. Commit your changes (`git commit -am 'Add some feature'`)

4. Push to the branch (`git push origin my-new-feature`)

5. Create a new Pull Request

Ensure that your code is documented and follows the [Effective Go coding style](https://go.dev/doc/effective_go).

## Contributors

- [Charybdis](https://gitlab.com/Charibdys) - creator and maintainer