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https://github.com/gschema/awesome-service-design
Curated list of awesome service design resources
https://github.com/gschema/awesome-service-design
List: awesome-service-design
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Curated list of awesome service design resources
- Host: GitHub
- URL: https://github.com/gschema/awesome-service-design
- Owner: gschema
- Created: 2018-04-18T02:23:02.000Z (over 6 years ago)
- Default Branch: master
- Last Pushed: 2018-04-18T05:46:55.000Z (over 6 years ago)
- Last Synced: 2024-05-21T02:23:05.255Z (7 months ago)
- Size: 7.81 KB
- Stars: 3
- Watchers: 1
- Forks: 0
- Open Issues: 0
-
Metadata Files:
- Readme: README.md
Awesome Lists containing this project
- ultimate-awesome - awesome-service-design - Curated list of awesome service design resources. (Other Lists / PowerShell Lists)
README
# Awesome Service Design [](https://awesome.re)
Curated list of awesome service design resources
## Articles
- [Original 1984. "Designing Services That Deliver" by G. Lynn Shostack](https://hbr.org/1984/01/designing-services-that-deliver)
- [Service Design 101 by Nielsen Norman Group](https://www.nngroup.com/articles/service-design-101/)
- [Service Design 101](http://www.practicalservicedesign.com/service-design-101/)
- [Service Blueprints: Definition](https://www.nngroup.com/articles/service-blueprints-definition/)
- [The 5 Steps to Service Blueprinting](https://www.nngroup.com/articles/5-steps-service-blueprinting/)
- [Service Blueprints: Laying the Foundation](https://www.cooper.com/journal/2014/08/service-blueprints-laying-the-foundation)
- [Planning Effective UX Workshop Agendas](https://www.nngroup.com/articles/ux-workshop-agendas/)
- [Design Critiques: Encourage a Positive Culture to Improve Products](https://www.nngroup.com/articles/design-critiques/)
- [How UX Professionals Collaborate on Deliverables](https://www.nngroup.com/articles/ux-deliverables-collaboration/)
- [Ideation in Practice: How Effective UX Teams Generate Ideas](https://www.nngroup.com/articles/ideation-in-practice/)
- [The Ultimate Guide To Better Service Design](https://www.creativebloq.com/features/the-ultimate-guide-to-better-service-design)
- [The Principles of Service Design Thinking - Building Better Services](https://www.interaction-design.org/literature/article/the-principles-of-service-design-thinking-building-better-services)
- [Demystifying Service Design — Part 1](https://blog.practicalservicedesign.com/demystifying-service-design-part-1-56be3322d070)
- [Demystifying Service Design — Part 2](https://blog.practicalservicedesign.com/demystifying-service-design-part-2-2602772c317d)
## Process & Methods
- [Practical Service Blueprintin Guide](http://www.practicalservicedesign.com/the-guide/)
- [The 5 Steps to Service Blueprinting](https://www.nngroup.com/articles/5-steps-service-blueprinting/)
- [Service Desing Methods Overview](https://www.thisisservicedesigndoing.com/methods)
- [Awesome UX](https://github.com/gschema/awesome-ux)
## Books
- [This is Service Design Thinking](http://thisisservicedesignthinking.com/)
- [This is Service Design Doing](https://www.thisisservicedesigndoing.com/)
- [Mapping Experiences](http://shop.oreilly.com/product/0636920038870.do)
- [Service Design for Business: A Practical Guide to Optimizing the Customer Experience](https://www.wiley.com/en-us/Service+Design+for+Business%3A+A+Practical+Guide+to+Optimizing+the+Customer+Experience-p-9781118988923)
## Courses
- [Intro To Practical Service Blueprinting](http://www.practicalservicedesign.com/courses/)
## Examples
- [Service Design Principles – In Practice](https://www.liveworkstudio.com/blog/service-design-principles-in-practice/)
- [What is the best example of using service design in the public sector?](https://www.designweek.co.uk/issues/12-18-january-2015/what-is-the-best-example-of-using-service-design-in-the-public-sector/)
## Tools
- [Service Design Tools](http://www.servicedesigntools.org/)
- [Service Design Blueprint](https://www.nngroup.com/articles/service-blueprints-definition/)
- [Awesome UX](https://github.com/gschema/awesome-ux)
- [Mural - Think And Collaborate Visually](https://mural.co/)
## License
[](https://creativecommons.org/publicdomain/zero/1.0/)
To the extent possible under law, [Dusan Gledovic](https://gledovic.com) has waived all copyright and related or neighboring rights to this work.