https://github.com/ifkas/wpsm---woocommerce-product-support-manager

WooCommerce Product Support Manager - custom plugin for WooCommerce.
https://github.com/ifkas/wpsm---woocommerce-product-support-manager

manager plugin product support ticket ticketing ticketing-system woocommerce wordpress

Last synced: 23 days ago
JSON representation

WooCommerce Product Support Manager - custom plugin for WooCommerce.

• Host: GitHub
• URL: https://github.com/ifkas/wpsm---woocommerce-product-support-manager
• Owner: ifkas
• Created: 2024-11-26T09:44:14.000Z (about 1 month ago)
• Default Branch: main
• Last Pushed: 2024-12-02T19:37:09.000Z (28 days ago)
• Last Synced: 2024-12-02T20:29:16.304Z (28 days ago)
• Topics: manager, plugin, product, support, ticket, ticketing, ticketing-system, woocommerce, wordpress
• Language: PHP
• Homepage:
• Size: 32.2 KB
• Stars: 1
• Watchers: 1
• Forks: 0
• Open Issues: 0
• Metadata Files:
  • Readme: README.md

Awesome Lists containing this project

README

        
# WooCommerce Product Support Manager

A comprehensive product support ticket system for WooCommerce that enables customers to create and manage support tickets directly from their account dashboard.

## Features

- **Customer Support Portal**

  - Submit new support tickets

  - View existing tickets and their status

  - Reply to admin responses

  - Associate tickets with purchased products

  - eceive email notifications when the admin replies to your ticket

- **Admin Dashboard Integration**

  - Manage all support tickets from WordPress admin

  - Reply to customer tickets

  - Change ticket status (Open, In Progress, Resolved)

  - Change ticket priority (Low, Medium, High, Urgent)

  - View customer and product details

  - Track conversation history

  - Receive an email when a customer opens a new ticket

  - Receive an email when a customer replies to a ticket

  - Settings page (Tickets per page setting, Enable/disable email notifications, Custom admin notification email)

## Requirements

- WordPress 6.0 or higher

- WooCommerce 6.0 or higher

- PHP 8 or higher

## Installation

1. Download the plugin zip file

2. Go to WordPress admin > Plugins > Add New

3. Click "Upload Plugin" and choose the downloaded file

4. Click "Install Now"

5. Activate the plugin

## Usage

### For Customers

1. Log in to your account on the WooCommerce store

2. Navigate to "My Account" > "Support Tickets"

3. Click "Submit New Ticket" to create a support request

4. Fill in the ticket details:

   - Select the related product

   - Enter subject and message

   - Set priority (if applicable)

5. Submit the ticket and wait for admin response

6. Reply to admin responses as needed

7. Preview all your current or previous tickets

### For Administrators

1. Access WordPress admin dashboard

2. Go to "Support Tickets" in the main menu

3. View all tickets or click on individual tickets to:

   - Read customer messages

   - Add replies

   - Change ticket status

   - Change ticket priority

   - View customer details

   - See related product information

4. Settings page

   - Tickets per page setting

   - Enable/disable email notifications

   - Custom admin notification email

## Configuration

No additional configuration is required. The plugin works out of the box after activation.

---

**License**

This plugin is licensed under the GPL v2 or later.

**Credits**

Developed by [Ivo Culic](https://ivoculic.dev)

**Changelog**

**1.0.0**

- Initial release

- Basic ticket management system

- Customer support portal

- Admin dashboard integration

**1.1.0**

- Plugin settings panel

- Translation ready