https://github.com/munas-git/dialoguedesk-system
https://github.com/munas-git/dialoguedesk-system
Last synced: about 1 year ago
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- Host: GitHub
- URL: https://github.com/munas-git/dialoguedesk-system
- Owner: munas-git
- Created: 2025-01-19T18:04:04.000Z (over 1 year ago)
- Default Branch: main
- Last Pushed: 2025-02-12T11:53:52.000Z (over 1 year ago)
- Last Synced: 2025-02-12T12:52:55.377Z (over 1 year ago)
- Language: Python
- Size: 102 KB
- Stars: 0
- Watchers: 1
- Forks: 0
- Open Issues: 0
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Metadata Files:
- Readme: README.md
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README
# DialogueDesk: AI-Powered Complaint Management & Meeting Insights
## 📌 Overview
**DialogueDesk** is an AI-powered complaint resolution and meeting management system designed to streamline customer feedback tracking and enhance meeting insights. It integrates a **Telegram chatbot** for users to log complaints and an **admin dashboard** for real-time monitoring and AI-driven meeting analysis.
By combining **Natural Language Processing (NLP)** and an intuitive interface, DialogueDesk helps businesses, customer support teams, and managers efficiently handle complaints while extracting valuable insights from meetings.
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## 🎥 Demo Video (click to watch ⬇)
[](https://youtu.be/W1dqJ8m9B1k)
---
## 🔥 Key Features
### 1️⃣ **Complaint Tracking & Resolution**
#### ✅ User-Facing Features (**Telegram Bot**):
- **Report Complaints**: Submit complaints quickly via **@DialogueDeskBot**.
- **Real-Time Updates**: Receive instant updates on complaint progress.
- **Notification Management**: Customize when and how notifications are received.
- **Casual Conversations**: Engage in friendly chats with the bot.
#### ✅ Admin-Facing Features (**Dashboard**):
- **Live Complaint Monitoring**: View real-time user complaints.
- **Visual Insights**: Track complaint statistics, including resolution rates.
- **Topic Frequency Visualization**: Dynamic word cloud highlights trending complaints.
- **Searchable Complaint Log**: Easily filter and find specific complaints.
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### 2️⃣ **AI-Powered Meeting Insights**
#### 🎙 **Meeting Audio Processing**
- Upload **recorded meeting audio** (formats: MP3, WAV, M4A, FLAC, WEBM).
- **Automatic Transcription**: AI-generated transcripts of meetings.
- **Key Topic Extraction**: Summarizes main discussion points.
- **Action Items**: Identifies tasks assigned during meetings.
#### 🔍 **AI-Driven Search & Insights**
- **Advanced Filtering**: Search historical meeting records by **date & topic**.
- **AI Q&A**: Ask the AI agent about **past meetings** for insights.
- **Meeting Summaries**: Quickly review meetings without replaying audio.
---
## 🎯 Target Audience
DialogueDesk is built for **businesses, teams, and organizations** looking to improve **customer experience** and **meeting productivity**. Ideal users include:
- **Customer Service Teams** 🏢 - Efficiently **track and resolve** complaints.
- **Business Managers** 📊 - Gain **insights from meetings** and enhance workflows.
- **Retail Stores & Restaurants** 🍽 - Improve operations through structured feedback.
- **Corporate Executives** 🏢 - Minimize **meeting overload** with AI-generated summaries.
- **Startup Ecosystems** 🚀 - Iterate quickly based on **customer feedback insights**.
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## 🚀 Get Started
### 1️⃣ **Try the System**
- **Telegram Bot**: [@DialogueDeskBot](https://t.me/DialogueDeskBot) *(Temporarily Down)*
- **Admin Dashboard**: [DialogueDesk Dashboard](https://dialoguedesk-system.streamlit.app/)