https://github.com/netways/rt-extension-createlinkedtickets

Create linked tickets based on RT template language
https://github.com/netways/rt-extension-createlinkedtickets

extension linked-tickets management request-tracker ticket-system workflow

Last synced: 23 days ago
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Create linked tickets based on RT template language

• Host: GitHub
• URL: https://github.com/netways/rt-extension-createlinkedtickets
• Owner: NETWAYS
• License: gpl-2.0
• Created: 2017-12-28T07:02:33.000Z (over 8 years ago)
• Default Branch: master
• Last Pushed: 2024-02-08T09:46:53.000Z (over 2 years ago)
• Last Synced: 2026-03-08T03:57:20.314Z (3 months ago)
• Topics: extension, linked-tickets, management, request-tracker, ticket-system, workflow
• Language: Perl
• Size: 121 KB
• Stars: 2
• Watchers: 7
• Forks: 0
• Open Issues: 0
• Metadata Files:
  • Readme: README
  • Changelog: CHANGELOG.md
  • License: LICENSE
  • Authors: AUTHORS

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README

          
NAME

    RT::Extension::CreateLinkedTickets

DESCRIPTION

    Allows to quickly create linked tickets based on templates.

    The extension adds configurable quick actions right under the "Links"

    widget in a ticket's overview.

    In order to avoid ticket creation noise (notifications to queue

    watchers) in the workflow, ticket creation must be confirmed.

RT VERSION

    Works with RT 4.4.2

REQUIREMENTS

    RT::Extension::TicketActions (>= 1.0.1)

        Provides "Font Awesome" icon integration.

INSTALLATION

    perl Makefile.PL

    make

    make install

        May need root permissions

    Edit your /opt/rt4/etc/RT_SiteConfig.pm

        Add this line:

            Plugin('RT::Extension::CreateLinkedTickets');

    Clear your mason cache

            rm -rf /opt/rt4/var/mason_data/obj

    Restart your webserver

CONFIGURATION

    The only configuration option required by this extension is

    $CreateLinkedTickets_Config. This is a list of hashes each representing

    a quick action to show.

        Set($CreateLinkedTickets_Config, [

            {

                name     => 'clt-billing',    # Internal name used

                icon     => 'cart-plus',      # Font Awesome icon to use for the action

                title    => 'Billing Ticket', # Title which is visible in the action's tooltip

                template => 'CLT-Billing',    # Template for RT::Action::CreateTickets (|)

            },

        ]);

    Additionally each of those hashes needs to reference a template that is

    passed to RT::Action::CreateTickets

    .

    For more information on how to write templates please refer to the

    official documentation linked above.

  Template Example

    Please note that this is a very basic example and should generally work.

    The only thing you need to adjust is the given Queue so that it's valid

    one.

            ===Create-Ticket: billing-ticket

            Subject: Billing: {$Tickets{'TOP'}->Subject}

            Refers-To: {$Tickets{'TOP'}->Id}

            Queue: Finance

            Content: Billing ticket for Ticket #{$Tickets{'TOP'}->Id} ({$Tickets{'TOP'}->Subject}) created.

            ENDOFCONTENT

    Just create this template by navigating to "Admin -> Global -> Templates

    -> Create", select Perl as type and give it CLT-Billing as name and

    you're good to go.

AUTHOR

    NETWAYS GmbH 

BUGS

    All bugs should be reported on GitHub

    .

LICENSE AND COPYRIGHT

    This software is Copyright (c) 2018 by NETWAYS GmbH

    This is free software, licensed under:

      The GNU General Public License, Version 2, June 1991