https://github.com/netways/rt-extension-quickassign
Quick assign people as ticket owner/admincc
https://github.com/netways/rt-extension-quickassign
extension quick-actions request-tracker ticket-system
Last synced: 10 months ago
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Quick assign people as ticket owner/admincc
- Host: GitHub
- URL: https://github.com/netways/rt-extension-quickassign
- Owner: NETWAYS
- License: gpl-2.0
- Created: 2018-12-07T11:24:24.000Z (over 7 years ago)
- Default Branch: master
- Last Pushed: 2023-06-28T07:38:51.000Z (almost 3 years ago)
- Last Synced: 2025-04-14T08:48:14.376Z (about 1 year ago)
- Topics: extension, quick-actions, request-tracker, ticket-system
- Language: Perl
- Size: 302 KB
- Stars: 2
- Watchers: 6
- Forks: 3
- Open Issues: 0
-
Metadata Files:
- Readme: README
- License: LICENSE
- Authors: AUTHORS
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README
NAME
RT-Extension-QuickAssign - Quick assign of users as AdminCC or Owner
DESCRIPTION
* Quick assign of people as AdminCc or Owner [Configurable]
* Quick removal of poeple registered as AdminCc or Requestor
* Switched positions of ticket people and reminders
RT VERSION
Works with RT 4.4.2
INSTALLATION
perl Makefile.PL
make
make install
May need root permissions
Edit your /opt/rt4/etc/RT_SiteConfig.pm
Add this line:
Plugin('RT::Extension::Netways');
Clear your mason cache
rm -rf /opt/rt4/var/mason_data/obj
Restart your webserver
CONFIGURATION
$QuickAssign_Enable
If enabled, shows the form controls to quickly assign people as AdminCc
or Owner.
$QuickAssign_Group
Which group's members should be choosable when showing the quick assign
form controls.
Example
Set($QuickAssign_Enable, 1);
Set($QuickAssign_Group, 'NETWAYS');
AUTHOR
NETWAYS GmbH support@netways.de
BUGS
All bugs should be reported on GitHub
.
LICENSE AND COPYRIGHT
This software is Copyright (c) 2018 by NETWAYS GmbH
This is free software, licensed under:
The GNU General Public License, Version 2, June 1991