https://github.com/onify/blueprint-zendesk-create-update-ticket

Onify Blueprint: Create and update ticket in Zendesk
https://github.com/onify/blueprint-zendesk-create-update-ticket

blueprint bpmn flow integration onify onify-blueprint onify-blueprints rest-api zendesk zendesk-api

Last synced: 7 months ago
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Onify Blueprint: Create and update ticket in Zendesk

• Host: GitHub
• URL: https://github.com/onify/blueprint-zendesk-create-update-ticket
• Owner: onify
• License: mit
• Created: 2022-06-22T04:42:57.000Z (about 4 years ago)
• Default Branch: main
• Last Pushed: 2022-06-23T04:53:04.000Z (about 4 years ago)
• Last Synced: 2025-02-16T17:57:04.459Z (over 1 year ago)
• Topics: blueprint, bpmn, flow, integration, onify, onify-blueprint, onify-blueprints, rest-api, zendesk, zendesk-api
• Language: JavaScript
• Homepage: https://onify.co
• Size: 912 KB
• Stars: 0
• Watchers: 1
• Forks: 0
• Open Issues: 0
• Metadata Files:
  • Readme: README.md
  • License: LICENSE

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# Onify Blueprint: Create and update ticket in Zendesk

[Zendesk](https://zendesk.com/) is one of the most used ticketing and customer success solutions. In this Blueprint we show how to first create a new ticket and then update the same ticket using a BPMN process in Onify. Everyting is done through [Zendesk REST API](https://developer.zendesk.com/api-reference/).

![Onify Blueprint: Create and update ticket in Zendesk](blueprint.jpg "Flow")

## Requirements

* [Onify Hub](https://github.com/onify/install)

* [Camunda Modeler](https://camunda.com/download/modeler/)

* [Zendesk](https://zendesk.com/) 

## Included

* 1 x Flows

## Setup

### Deploy

1. Open flow/bpmn in Camunda Modeler

2. Change settings/vars the the `Define Zendesk settings` task

4. Click `Deploy current diagram` and follow the steps

### Run 

To test and run the flow, click `Start Current Diagram`

## Support

* Community/forum: https://support.onify.co/discuss

* Documentation: https://support.onify.co/docs

* Support and SLA: https://support.onify.co/docs/get-support

## License

This project is licensed under the MIT License - see the [LICENSE](LICENSE) file for details.